An excellent opportunity has arisen for a strong 1st Line Support Engineer to join a growing IT support team based in Dartford.
The ideal candidate will have a minimum of 3 years experience within a 1st line/Service desk support environment and be confident dealing directly with users, troubleshooting issues and providing excellent customer service. Experience working within an MSP environment is desirable but not essential.
The 1st Line Support Engineer will be the first point of contact for a range of IT issues, providing support via telephone, email, Teams and remote support. Responsibilities will include managing tickets through an ITSM platform (Halo), troubleshooting hardware, software, Microsoft 365, Windows, connectivity and basic network/Wi-Fi issues, as well as supporting Outlook, Teams and SharePoint. You'll also assist with user onboarding/offboarding, laptop and equipment setup,
1st Line Support Engineer in Dartford employer: Logix Resourcing
Join a well-established not-for-profit organisation in central London as a Digital Product Insight Analyst, where you will thrive in a supportive and collaborative work culture that values employee growth and development. With a hybrid working model, you will enjoy the flexibility of remote work while also benefiting from hands-on experience with cutting-edge digital tools like GA4 and Google Tag Manager. This role offers a unique opportunity to make a meaningful impact on digital initiatives, ensuring your contributions directly enhance user experiences and drive organisational success.
