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- Tasks: Support up to 750 users with tech issues, both onsite and remotely.
- Company: Join a dynamic team in Dorset, focused on delivering top-notch IT support.
- Benefits: Enjoy a competitive salary, remote work flexibility, and a collaborative environment.
- Why this job: Be part of a supportive team while enhancing your tech skills and making a real impact.
- Qualifications: 3-5 years experience in 2nd line support, strong communication skills, and Microsoft Suite knowledge required.
- Other info: Ideal for those with experience in similar organisations like BAE Systems or Thales.
The predicted salary is between 30000 - 41000 £ per year.
2nd Line Support Service Engineer is required to work in a small Service Desk Engineering team based on-site near Wool in Dorset. The role is 4 days on site and 1 day remote working. You will be supporting up to 750 users that are located remotely and onsite.
The role is paying up to £37,000 per annum plus benefits.
2nd Line Support Engineers with a minimum of 3-5 years' experience wishing to be considered must be able to demonstrate at a face-to-face interview that they have supported users across the full Microsoft Suite including 365, Intune, AD, Azure (an understanding is only required) and an understanding of bespoke software applications.
Our client is looking for an all-rounder. Someone with strong deskside support as well as being able to troubleshoot network servers and storage. Laptop hardware knowledge is also a plus (HP).
This is a customer-facing role so it is imperative that you possess strong communication skills.
Additional information: The Engineer must be able to fit in with the team dynamic (ages range from young to 50s). It would be helpful if candidates have worked at similar organisations such as BAE Systems, Thales etc.
2nd Line Support Service Engineer (On-site in Dorset) employer: Logix Resourcing
Contact Detail:
Logix Resourcing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line Support Service Engineer (On-site in Dorset)
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Microsoft 365, Intune, and Azure. Being able to discuss your hands-on experience with these tools during the interview will demonstrate your capability and confidence.
✨Tip Number 2
Prepare for common troubleshooting scenarios that a 2nd Line Support Engineer might face. Practising how you would approach resolving issues with network servers or bespoke software applications can help you articulate your problem-solving skills effectively.
✨Tip Number 3
Since this role requires strong communication skills, consider practising your interpersonal skills. You could role-play customer interactions with a friend to ensure you can convey technical information clearly and confidently.
✨Tip Number 4
Research the company culture and team dynamics of similar organisations like BAE Systems or Thales. Understanding their work environment can help you tailor your responses to show how you would fit into the team at StudySmarter.
We think you need these skills to ace 2nd Line Support Service Engineer (On-site in Dorset)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with the Microsoft Suite, including 365, Intune, AD, and Azure. Emphasise any relevant experience in deskside support and troubleshooting network servers.
Craft a Strong Cover Letter: In your cover letter, explain why you are a good fit for the role. Mention your customer-facing experience and strong communication skills, as these are crucial for this position.
Showcase Relevant Experience: When detailing your work history, focus on roles where you supported users in similar environments. If you've worked at organisations like BAE Systems or Thales, make sure to highlight that experience.
Prepare for the Interview: Be ready to discuss specific examples of how you've supported users and resolved technical issues. Prepare to demonstrate your knowledge of laptop hardware and bespoke software applications during the interview.
How to prepare for a job interview at Logix Resourcing
✨Showcase Your Technical Skills
Be prepared to discuss your experience with the Microsoft Suite, including 365, Intune, and Active Directory. Bring examples of how you've supported users in the past, especially in troubleshooting and resolving issues.
✨Demonstrate Strong Communication
Since this is a customer-facing role, practice explaining technical concepts in simple terms. Be ready to share instances where your communication skills helped resolve a user issue effectively.
✨Understand the Company Culture
Research the company and its team dynamics. Be ready to discuss how you can fit into a diverse team and contribute positively, considering the age range of your potential colleagues.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Think of specific scenarios where you had to troubleshoot network servers or hardware issues, and be ready to explain your thought process.
