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- Tasks: Support complex cloud environments, tackle escalations, and manage client projects.
- Company: Join a dynamic team focused on innovative cloud solutions.
- Benefits: Competitive salary up to £50,000 and opportunities for professional growth.
- Why this job: Perfect for tech enthusiasts eager to learn and advance in a supportive environment.
- Qualifications: Experience with Azure, M365, and strong communication skills required.
- Other info: Must reside within an hour of Gatwick/Crawley and hold a full UK Driving Licence.
The predicted salary is between 30000 - 70000 £ per year.
Salary/Rate: Up to £50,000 per annum
2nd/3rd Line Managed Service Consultant (Azure, M365, Meraki)
We are hiring for an experienced 2nd/3rd Line Managed Service Consultant with a background of supporting a variety of complex and at times, challenging environments which are predominantly focused on cloud environments built with Azure and M365 estate. Any Cisco Meraki experience would be considered advantageous.
Candidates wishing to apply for this position will need to have the right attitude, be driven and ambitious, and at the same time be supportive and naturally inquisitive.
The successful candidate will be responsible for tackling 1st/2nd line escalations and working closely with 3rd line engineers to resolve where required. You will have the desire to learn, progress, and be responsible for the deployment, configuration, and management of projects, managing clients, and progressing into the pre-sales space. Technologies will include Azure Virtual Desktops, Microsoft Intune, Sophos, DUO, Mimecast, and the M365 suite.
Candidates wishing to apply for this position will have good solid communication skills (both written and spoken), reside within a 1 hour commute of Gatwick/Crawley, and have a full UK Driving Licence.
Location: Gatwick/Crawley
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2nd/3rd Line Managed Service Consultant (Azure, M365, Meraki) employer: Logix Resourcing
Contact Detail:
Logix Resourcing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd/3rd Line Managed Service Consultant (Azure, M365, Meraki)
✨Tip Number 1
Make sure to highlight your experience with Azure and M365 in your conversations. Be prepared to discuss specific projects where you've successfully deployed or managed these technologies.
✨Tip Number 2
Showcase your problem-solving skills by preparing examples of how you've tackled complex issues in previous roles. This will demonstrate your ability to handle 1st/2nd line escalations effectively.
✨Tip Number 3
Familiarize yourself with Cisco Meraki, even if you don't have direct experience. Being able to discuss its benefits and how it integrates with Azure and M365 can set you apart from other candidates.
✨Tip Number 4
Emphasize your communication skills during the interview. Since you'll be working closely with clients and 3rd line engineers, showing that you can convey technical information clearly is crucial.
We think you need these skills to ace 2nd/3rd Line Managed Service Consultant (Azure, M365, Meraki)
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasize your experience with Azure, M365, and any Cisco Meraki projects. Use specific examples to demonstrate your ability to handle complex environments and escalations.
Showcase Communication Skills: Since good communication skills are essential for this role, include examples of how you've effectively communicated with clients or team members in previous positions. This can be in the form of project summaries or client feedback.
Express Your Ambition: The job description mentions the need for a driven and ambitious attitude. In your cover letter, share your career goals and how this position aligns with your desire to learn and progress in the field.
Tailor Your CV: Customize your CV to reflect the key responsibilities mentioned in the job description. Highlight your experience with deployment, configuration, and management of cloud projects, as well as any pre-sales involvement.
How to prepare for a job interview at Logix Resourcing
✨Show Your Technical Expertise
Be prepared to discuss your experience with Azure, M365, and Cisco Meraki. Highlight specific projects where you tackled complex issues and how you resolved them, as this will demonstrate your capability in a 2nd/3rd line support role.
✨Demonstrate Your Problem-Solving Skills
Expect scenario-based questions that assess your ability to handle escalations. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your analytical thinking and troubleshooting skills.
✨Emphasize Your Communication Skills
Since good communication is crucial for this role, practice articulating your thoughts clearly. Be ready to explain technical concepts in simple terms, as you may need to communicate with clients who are not tech-savvy.
✨Express Your Desire to Learn and Progress
Convey your ambition and willingness to grow within the company. Discuss any relevant certifications or training you are pursuing, and express your interest in moving into pre-sales or project management roles in the future.
