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- Tasks: Provide technical support and resolve issues for internal employees and clients.
- Company: Join a successful automotive logistics company with a dynamic IT team.
- Benefits: Competitive salary, full expense coverage for site visits, and a supportive work environment.
- Why this job: Perfect for IT enthusiasts eager to solve problems and deliver exceptional service.
- Qualifications: Must be ITIL accredited or have 1 year of service desk experience.
- Other info: Office-based role with opportunities for onsite support across multiple locations.
The predicted salary is between 21000 - 35000 £ per year.
Our client, a successful automotive logistics company, is seeking a 1st/2nd Line Service Desk Engineer to join their IT Service Desk team of 11. You must be ITIL certified or have at least 1 year's experience working on a service desk following the ITIL framework. Strong knowledge of incident management, patch management, and endpoint management is essential.
This role is primarily office-based, with some onsite support across 16 locations in the Grimsby area. Candidates wishing to apply must have their own form of transport. A full, clean UK driving licence is required. All work-related site visits will be fully expensed.
The 1st/2nd Line Service Desk Analyst will be responsible for providing technical support to internal employees and external clients, ensuring timely and efficient issue resolution. This is a great opportunity for individuals who are passionate about IT, problem-solving, and delivering exceptional service.
Experience and Technologies:
- Microsoft Windows OS
- Server OS
- Office 365
- Hybrid Domain
- Epicor (ERP)
- Solarwinds (Service Desk)
- Network monitoring (Nagios)
- SD WAN
- Cisco Switches and Routers
- TP Link Wireless Networks
- Solid understanding of networking protocols, including TCP/IP, DNS, DHCP, and VPN technologies
- Experience with remote desktop tools and IT service management software
- Ability to work independently, manage priorities, and handle high-pressure situations
- Strong documentation skills and attention to detail
Start Date: Immediate
Location: Grimsby
Salary: Up to £35,000 per annum
1St/2Nd Line Service Desk Engineer (Must Be ITIL Accredited) employer: Logix Resourcing
Contact Detail:
Logix Resourcing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1St/2Nd Line Service Desk Engineer (Must Be ITIL Accredited)
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who work in service desks. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by brushing up on your ITIL knowledge and incident management skills. We recommend practising common interview questions related to service desk scenarios to show off your problem-solving prowess.
✨Tip Number 3
Don’t forget to showcase your technical skills! Bring examples of how you’ve used tools like Solarwinds or handled networking issues in past roles. This will help you stand out as a candidate who knows their stuff.
✨Tip Number 4
Apply through our website for a smoother process! It’s quick and easy, plus you’ll be one step closer to joining a fantastic team that values your IT passion and expertise.
We think you need these skills to ace 1St/2Nd Line Service Desk Engineer (Must Be ITIL Accredited)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your ITIL accreditation and relevant experience. We want to see how your skills match the job description, so don’t be shy about showcasing your knowledge of incident management and endpoint management!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about IT and how you can contribute to our team. We love seeing enthusiasm, so let your personality come through!
Showcase Your Technical Skills: List out your technical skills clearly, especially those mentioned in the job description like Microsoft Windows OS and networking protocols. We need to know you’ve got the chops to handle the tech side of things!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Logix Resourcing
✨Know Your ITIL Inside Out
Since the role requires ITIL accreditation, make sure you brush up on the ITIL framework. Be ready to discuss how you've applied ITIL principles in your previous roles, especially in incident and patch management.
✨Showcase Your Technical Skills
Familiarise yourself with the technologies mentioned in the job description, like Microsoft Windows OS, Office 365, and networking protocols. Prepare examples of how you've used these tools to solve problems or improve processes.
✨Demonstrate Problem-Solving Abilities
This role is all about resolving issues efficiently. Think of specific instances where you've successfully troubleshot a problem under pressure. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Prepare for Scenario-Based Questions
Expect questions that put you in hypothetical situations related to service desk operations. Practice responding to scenarios involving prioritising tasks or handling difficult clients, as this will show your ability to think on your feet.
