At a Glance
- Tasks: Deliver exceptional customer experiences and support partners in using our compliance platform.
- Company: Join Logistics UK, a leading business group in the transport sector.
- Benefits: Enjoy flexible working, 25 days leave, health plans, and development opportunities.
- Other info: Part-time role with a mission-driven team focused on improving safety standards.
- Why this job: Make a real impact in transport compliance while building strong relationships.
- Qualifications: Experience with SaaS platforms, excellent communication, and training skills.
The predicted salary is between 15000 - 20000 £ per year.
Are you passionate about delivering exceptional customer experiences and helping businesses succeed? Logistics UK is looking for a Customer Success Coordinator to ensure every Channel Partner and Vision customer enjoys a seamless journey, from onboarding to confident, long term use of our compliance platform. This is your chance to make a real impact in the transport compliance sector. You will be the trusted point of contact for partners and customers, guiding them through setup, training, and adoption of our software and hardware solutions. Your mission? To help them achieve measurable success in managing their compliance responsibilities.
Please note this position is part time (3 days/21 hours per week).
Why Join Logistics UK? Logistics UK, formerly the Freight Transport Association, is one of the biggest business groups in the UK, representing the entire industry with members from the road, rail, sea, and air industries, as well as the buyers of freight services such as retailers and manufacturers whose businesses depend on the efficient movement of goods. An effective supply chain is vital to Keep Britain Trading, directly impacting over 7 million people employed in making, selling and moving the goods that affect everyone everywhere. With Brexit, technology and other disruptive forces driving changes in the way goods move across borders and through the supply chain, logistics has never been more important to UK PLC.
Enjoy a varied, impactful role, from onboarding and training to building relationships and driving engagement. Join a mission driven team where your work directly improves safety and compliance standards across UK transport.
Key Responsibilities- Onboard with excellence: Create practical onboarding materials, quick-start guides, and support virtual training sessions for operators, transport managers, and fleet administrators.
- Build strong relationships: Act as a trusted advisor, providing ongoing support and advice to ensure customers get the most from Vision.
- Drive engagement: Operator licence compliance, maintenance planning, and tachograph rules.
Proven experience supporting SaaS platforms and digital compliance tools. Excellent communication and training skills for diverse user groups. Organised, proactive, and passionate about delivering outstanding service. Experience with CRM systems and reporting tools.
We value our employees and offer a wide range of benefits recognising that no two employees are the same – everyone has different preferences and needs that change over time:
- 25 days of annual leave plus bank holidays
- Christmas Working Arrangement for extra days off during the festive period
- Health Cash Plan for all employees and Private Medical Insurance for managers
- Employee Assistance Programme and Mental Health First Aiders
- Enhanced Family Leave policy
- Flexible and remote working arrangements
- Two paid days off per year for charity or volunteering work
- Various learning and development opportunities
- Range of pension schemes
- Award scheme to recognise outstanding employees
- Life Assurance Scheme for peace of mind
Remote Customer Success Coordinator in Surrey employer: Logistics UK
Logistics UK is an exceptional employer that prioritises employee well-being and professional growth, offering a flexible remote working environment for the part-time Customer Success Coordinator role. With a strong commitment to enhancing safety and compliance in the transport sector, employees enjoy a supportive culture, comprehensive benefits including health plans and generous leave policies, and opportunities for continuous learning and development. Join a mission-driven team where your contributions directly impact the logistics industry and help shape the future of transport compliance.
StudySmarter Expert Advice🤫
We think this is how you could land Remote Customer Success Coordinator in Surrey
✨Tip Number 1
Network like a pro! Reach out to current employees at Logistics UK on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Customer Success Coordinator role.
✨Tip Number 2
Prepare for the interview by understanding the company’s mission and values. Show us how your passion for customer success aligns with what we do at Logistics UK. We love seeing candidates who are genuinely excited about making an impact!
✨Tip Number 3
Practice your communication skills! As a Customer Success Coordinator, you’ll need to convey complex information clearly. Try explaining our compliance platform to a friend or family member to refine your approach.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re serious about joining our team and contributing to our mission.
We think you need these skills to ace Remote Customer Success Coordinator in Surrey
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience with customer success and SaaS platforms. We want to see how your skills align with the role, so don’t hold back on showcasing your relevant achievements!
Show Your Passion:Let your enthusiasm for delivering exceptional customer experiences shine through in your application. We love candidates who are genuinely excited about helping businesses succeed, so share any personal stories or experiences that reflect this passion.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This will help us quickly see why you’d be a great fit for our team!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at Logistics UK.
How to prepare for a job interview at Logistics UK
✨Know the Company Inside Out
Before your interview, make sure you research Logistics UK thoroughly. Understand their mission, values, and the specific challenges they face in the transport compliance sector. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Success Skills
Prepare examples from your past experiences where you've successfully onboarded clients or improved customer satisfaction. Highlight your ability to create onboarding materials and conduct training sessions, as these are key responsibilities for the Customer Success Coordinator role.
✨Demonstrate Your Communication Prowess
Since this role requires excellent communication skills, practice articulating your thoughts clearly and confidently. You might even want to do a mock interview with a friend, focusing on how you would explain complex concepts simply, as you’ll need to do this for diverse user groups.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready to ask your interviewers. Inquire about their current challenges with customer engagement or how they measure success in customer onboarding. This shows that you're proactive and genuinely interested in contributing to their goals.
