Quality Assurance Officer in Milton Keynes

Are you passionate about raising standards, championing quality, and making a real impact in the logistics training world? We’re looking for a dynamic Quality Assurance (QA) Subject Matter Expert (SME) in transport compliance to play a pivotal role in driving exceptional training performance across our organisation. As a key member of our Training Support Services Team, you will help deliver consistent, industry leading training, promote a culture of continuous improvement, and ensure our QMS remains robust, reliable and future ready.

Why Join Logistics UK? Joining us means being part of a forward-thinking organisation at the forefront of the logistics industry. You will have the chance to network with key players, develop your expertise, and influence one of the most critical sectors in the UK.

Key Responsibilities:

• Championing QA excellence by monitoring, planning and evaluating trainer performance, observation reports and audits to uphold QMS standards.
• Coaching and developing internal and associate trainers to deliver outstanding learning experiences.
• Driving training consistency by ensuring delivery quality aligns with defined standards - and offering support where improvements are needed.
• Acting as a transport compliance SME, advising on key legislative aspects and supporting the creation and upkeep of high‑quality training resources.
• Leading on QA auditing, preparing accurate reports (including NCCI) and managing observations aligned to the QA audit plan.
• Spotting trends and opportunities, sharing insights to help the Support Services Manager and wider team continuously improve.
• Supporting course accreditation, re‑approvals and ensuring our training products stay current, compliant and competitive.
• Driving data‑led success by ensuring our training programmes reach the right people and deliver real impact.
• Living our values – Excellence, Dynamism, Togetherness and Reputation – in everything you do.

Qualifications:

• Level 4 Certificate in Education and Training.
• Proven experience in Quality Assurance and training delivery, especially around training performance and product audit standards.
• Strong understanding of ISO QMS, instructional design and effective adult learning.
• Excellent communication, organisation and planning skills, with exceptional attention to detail.
• Confidence working independently, prioritising workloads and meeting deadlines.
• Strong customer focus and the ability to convey information clearly and concisely.
• Up‑to‑date knowledge of transport compliance legislation.
• A proactive mindset, eagerness to learn and passion for delivering exceptional training.
• Flexibility to travel across the UK.

Benefits:

• 25 days of annual leave plus bank holidays.
• Christmas Working Arrangement for extra days off during the festive period.
• Health Cash Plan for all employees and Private Medical Insurance for managers.
• Employee Assistance Programme and Mental Health First Aiders.
• Enhanced Family Leave policy.
• Flexible and remote working arrangements.
• Two paid days off per year for charity or volunteering work.
• Various learning and development opportunities.
• Range of pension schemes.
• Award scheme to recognise outstanding employees.
• Life Assurance Scheme for peace of mind.