Quality Assurance Officer - Education in London

Are you passionate about raising standards, championing quality, and making a real impact in the logistics training world? We are looking for a dynamic Quality Assurance (QA) Subject Matter Expert (SME) in transport compliance to play a pivotal role in driving exceptional training performance across our organisation. As a key member of our Training Support Services Team, you will help deliver consistent, industry leading training, promote a culture of continuous improvement, and ensure our Quality Management System (QMS) remains robust, reliable and future ready.

Why Join Logistics UK? Joining us means being part of a forward-thinking organisation at the forefront of the logistics industry. You will have the chance to network with key players, develop your expertise, and influence one of the most critical sectors in the UK. Logistics UK, formerly the Freight Transport Association, is one of the biggest business groups in the UK, representing the entire industry with members from the road, rail, sea, and air industries, as well as the buyers of freight services such as retailers and manufacturers whose businesses depend on the efficient movement of goods. An effective supply chain is vital to Keep Britain Trading, directly impacting over 7 million people employed in making, selling and moving the goods that affect everyone everywhere. With Brexit, technology and other disruptive forces driving changes in the way goods move across borders and through the supply chain, logistics has never been more important to UK PLC.

Key Responsibilities

• Championing QA excellence by monitoring, planning and evaluating trainer performance, observation reports and audits to uphold QMS standards.
• Coaching and developing internal and associate trainers to deliver outstanding learning experiences.
• Driving training consistency by ensuring delivery quality aligns with defined standards - and offering support where improvements are needed.
• Acting as a transport compliance SME, advising on key legislative aspects and supporting the creation and upkeep of high-quality training resources.
• Leading on QA auditing, preparing accurate reports (including NCCI) and managing observations aligned to the QA audit plan.
• Spotting trends and opportunities, sharing insights to help the Support Services Manager and wider team continuously improve.
• Supporting course accreditation, re-approvals and ensuring our training products stay current, compliant and competitive.
• Driving data-led success by ensuring our training programmes reach the right people and deliver real impact.
• Living our values - Excellence, Dynamism, Togetherness and Reputation - in everything you do.

Requirements

• Level 4 Certificate in Education and Training.
• Proven experience in Quality Assurance and training delivery, especially around training performance and product audit standards.
• Strong understanding of ISO QMS, instructional design and effective adult learning.
• Excellent communication, organisation and planning skills, with exceptional attention to detail.
• Confidence working independently, prioritising workloads and meeting deadlines.
• Strong customer focus and the ability to convey information clearly and concisely.
• Up-to-date knowledge of transport compliance legislation.
• A proactive mindset, eagerness to learn and passion for delivering exceptional training.

While we welcome applicants from a range of locations, our preference is for candidates based in or around the South of the UK, as the role involves travel across the southern region and occasionally to other parts of the UK. A full UK driving licence is essential for this position.

Benefits

• Up to £39,000 per annum, dependent on skills and experience.
• Company vehicle.
• 25 days of annual leave plus bank holidays.
• Christmas Working Arrangement for extra days off during the festive period.
• Health Cash Plan for all employees and Private Medical Insurance for managers.
• Employee Assistance Programme and Mental Health First Aiders.
• Enhanced Family Leave policy.
• Flexible and remote working arrangements.
• Two paid days off per year for charity or volunteering work.
• Various learning and development opportunities.
• Range of pension schemes.
• Award scheme to recognise outstanding employees.
• Life Assurance Scheme for peace of mind.