At a Glance
- Tasks: Deliver exceptional customer experiences and support partners in using our compliance platform.
- Company: Join Logistics UK, a leading business group in the transport sector.
- Benefits: Enjoy flexible working, 25 days leave, health plans, and development opportunities.
- Other info: Part-time role with a mission-driven team focused on improving safety standards.
- Why this job: Make a real impact in transport compliance while building strong relationships.
- Qualifications: Experience with SaaS platforms, excellent communication, and training skills.
The predicted salary is between 15000 - 20000 £ per year.
Are you passionate about delivering exceptional customer experiences and helping businesses succeed? Logistics UK is looking for a Customer Success Coordinator to ensure every Channel Partner and Vision customer enjoys a seamless journey, from onboarding to confident, long term use of our compliance platform. This is your chance to make a real impact in the transport compliance sector. You will be the trusted point of contact for partners and customers, guiding them through setup, training, and adoption of our software and hardware solutions. Your mission? To help them achieve measurable success in managing their compliance responsibilities.
Please note this position is part time (3 days/21 hours per week).
Why Join Logistics UK? Logistics UK, formerly the Freight Transport Association, is one of the biggest business groups in the UK, representing the entire industry with members from the road, rail, sea, and air industries, as well as the buyers of freight services such as retailers and manufacturers whose businesses depend on the efficient movement of goods. An effective supply chain is vital to Keep Britain Trading, directly impacting over 7 million people employed in making, selling and moving the goods that affect everyone everywhere. With Brexit, technology and other disruptive forces driving changes in the way goods move across borders and through the supply chain, logistics has never been more important to UK PLC.
Enjoy a varied, impactful role, from onboarding and training to building relationships and driving engagement. Join a mission driven team where your work directly improves safety and compliance standards across UK transport.
Key Responsibilities- Onboard with excellence: Create practical onboarding materials, quick-start guides, and support virtual training sessions for operators, transport managers, and fleet administrators.
- Build strong relationships: Act as a trusted advisor, providing ongoing support and advice to ensure customers get the most from Vision.
- Drive engagement: Operator licence compliance, maintenance planning, and tachograph rules.
Proven experience supporting SaaS platforms and digital compliance tools. Excellent communication and training skills for diverse user groups. Organised, proactive, and passionate about delivering outstanding service. Experience with CRM systems and reporting tools.
We value our employees and offer a wide range of benefits recognising that no two employees are the same – everyone has different preferences and needs that change over time:
- 25 days of annual leave plus bank holidays
- Christmas Working Arrangement for extra days off during the festive period
- Health Cash Plan for all employees and Private Medical Insurance for managers
- Employee Assistance Programme and Mental Health First Aiders
- Enhanced Family Leave policy
- Flexible and remote working arrangements
- Two paid days off per year for charity or volunteering work
- Various learning and development opportunities
- Range of pension schemes
- Award scheme to recognise outstanding employees
- Life Assurance Scheme for peace of mind
Remote Customer Success Coordinator in Kent employer: Logistics UK
Logistics UK is an exceptional employer that prioritises employee well-being and professional growth, offering a flexible remote working environment for the part-time Customer Success Coordinator role. With a strong commitment to enhancing safety and compliance in the transport sector, employees enjoy a supportive culture, comprehensive benefits including generous leave policies, health plans, and opportunities for personal development, making it a rewarding place to contribute to meaningful change in the industry.
StudySmarter Expert Advice🤫
We think this is how you could land Remote Customer Success Coordinator in Kent
✨Tip Number 1
Network like a pro! Reach out to current employees at Logistics UK on LinkedIn. Ask them about their experiences and any tips they might have for landing the Customer Success Coordinator role. Personal connections can give you an edge!
✨Tip Number 2
Prepare for the interview by practising common questions related to customer success and SaaS platforms. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you showcase your skills effectively!
✨Tip Number 3
Showcase your passion for customer success in every interaction. Whether it’s during a phone call or video interview, let your enthusiasm shine through. Remember, they’re looking for someone who genuinely cares about helping customers succeed!
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email expressing your appreciation for the opportunity can leave a lasting impression. Plus, it shows that you’re proactive and genuinely interested in the role.
We think you need these skills to ace Remote Customer Success Coordinator in Kent
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience with customer success and SaaS platforms. We want to see how your skills align with our mission to deliver exceptional customer experiences!
Showcase Your Communication Skills:Since you'll be guiding customers through onboarding and training, it's crucial to demonstrate your excellent communication abilities. Use clear and concise language in your application to reflect this skill.
Highlight Relevant Experience:Don’t forget to mention any previous roles where you’ve built strong relationships or provided ongoing support. We love seeing how you've made an impact in past positions, especially in the compliance or logistics sectors!
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Logistics UK
✨Know the Company Inside Out
Before your interview, take some time to research Logistics UK. Understand their mission, values, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the role and the company.
✨Showcase Your Customer Success Skills
Prepare specific examples from your past experiences where you've successfully onboarded clients or improved customer satisfaction. Highlight your communication skills and how you've used them to build strong relationships with customers, as this is crucial for the Customer Success Coordinator role.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about how you would handle a situation where a customer is struggling with the software. Practising these scenarios can help you articulate your thought process clearly during the interview.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready to ask the interviewer. This could be about the team dynamics, the tools they use for customer engagement, or how success is measured in the role. It shows you're engaged and serious about contributing to their mission.
