At a Glance
- Tasks: Deliver exceptional customer experiences and support partners in using our compliance platform.
- Company: Join Logistics UK, a leading business group in the transport sector.
- Benefits: Enjoy flexible working, 25 days leave, health plans, and development opportunities.
- Other info: Part-time role with a mission-driven team focused on improving safety and compliance.
- Why this job: Make a real impact in the logistics industry while helping businesses succeed.
- Qualifications: Experience with SaaS platforms, excellent communication, and a passion for customer service.
The predicted salary is between 15000 - 20000 £ per year.
Are you passionate about delivering exceptional customer experiences and helping businesses succeed? Logistics UK is looking for a Customer Success Coordinator to ensure every Channel Partner and Vision customer enjoys a seamless journey, from onboarding to confident, long term use of our compliance platform. This is your chance to make a real impact in the transport compliance sector. You will be the trusted point of contact for partners and customers, guiding them through setup, training, and adoption of our software and hardware solutions. Your mission? To help them achieve measurable success in managing their compliance responsibilities.
Please note this position is part time (3 days/21 hours per week).
Why Join Logistics UK? Logistics UK, formerly the Freight Transport Association, is one of the biggest business groups in the UK, representing the entire industry with members from the road, rail, sea, and air industries, as well as the buyers of freight services such as retailers and manufacturers whose businesses depend on the efficient movement of goods. An effective supply chain is vital to Keep Britain Trading, directly impacting over 7 million people employed in making, selling and moving the goods that affect everyone everywhere. With Brexit, technology and other disruptive forces driving changes in the way goods move across borders and through the supply chain, logistics has never been more important to UK PLC.
Enjoy a varied, impactful role, from onboarding and training to building relationships and driving engagement. Join a mission driven team where your work directly improves safety and compliance standards across UK transport.
Key Responsibilities- Onboard with excellence: Create practical onboarding materials, quick-start guides, and support virtual training sessions for operators, transport managers, and fleet administrators.
- Build strong relationships: Act as a trusted advisor, providing ongoing support and advice to ensure customers get the most from Vision.
- Drive engagement: Operator licence compliance, maintenance planning, and tachograph rules.
Proven experience supporting SaaS platforms and digital compliance tools. Excellent communication and training skills for diverse user groups. Organised, proactive, and passionate about delivering outstanding service. Experience with CRM systems and reporting tools.
We value our employees and offer a wide range of benefits recognising that no two employees are the same – everyone has different preferences and needs that change over time:
- 25 days of annual leave plus bank holidays
- Christmas Working Arrangement for extra days off during the festive period
- Health Cash Plan for all employees and Private Medical Insurance for managers
- Employee Assistance Programme and Mental Health First Aiders
- Enhanced Family Leave policy
- Flexible and remote working arrangements
- Two paid days off per year for charity or volunteering work
- Various learning and development opportunities
- Range of pension schemes
- Award scheme to recognise outstanding employees
- Life Assurance Scheme for peace of mind
Remote Customer Success Coordinator in Craigavon employer: Logistics UK
Logistics UK is an exceptional employer that prioritises employee well-being and professional growth, offering a flexible remote working environment for the part-time Customer Success Coordinator role. With a strong commitment to enhancing safety and compliance in the transport sector, employees enjoy generous benefits such as 25 days of annual leave, health cash plans, and opportunities for volunteering, all while being part of a mission-driven team that makes a tangible impact on the industry.
StudySmarter Expert Advice🤫
We think this is how you could land Remote Customer Success Coordinator in Craigavon
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Logistics UK on LinkedIn. A friendly chat can give us insider info about the company culture and what they really value in a Customer Success Coordinator.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer success and SaaS platforms. We should also think of examples from our past experiences that showcase our skills in onboarding and training – this is key for the role!
✨Tip Number 3
Show off our passion for customer success! During interviews, let’s share why we love helping customers achieve their goals. This enthusiasm can really set us apart and show that we’re the right fit for the team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed. Plus, it shows we’re genuinely interested in being part of Logistics UK’s mission-driven team.
We think you need these skills to ace Remote Customer Success Coordinator in Craigavon
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience with customer success and SaaS platforms. We want to see how your skills align with our mission of delivering exceptional customer experiences!
Showcase Your Communication Skills:Since you'll be guiding customers through onboarding and training, it's crucial to demonstrate your excellent communication abilities. Use clear and concise language in your application to reflect this skill.
Highlight Relevant Experience:Don’t forget to mention any previous roles where you’ve built strong relationships or provided support to clients. We love seeing how you've made an impact in past positions, especially in compliance or logistics!
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Logistics UK
✨Know the Company Inside Out
Before your interview, take some time to research Logistics UK. Understand their mission, values, and the specific challenges they face in the transport compliance sector. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Success Skills
Prepare examples from your past experiences where you've successfully onboarded clients or improved customer satisfaction. Highlight your ability to create onboarding materials and conduct training sessions, as these are key responsibilities for the Customer Success Coordinator role.
✨Demonstrate Your Communication Prowess
Since this role requires excellent communication skills, practice articulating your thoughts clearly and confidently. Consider doing mock interviews with a friend or using video tools to record yourself. This will help you refine your delivery and ensure you come across as approachable and knowledgeable.
✨Ask Insightful Questions
At the end of the interview, be ready to ask thoughtful questions about the team dynamics, the tools they use, or how success is measured in the role. This shows that you're not just interested in the job, but also in how you can contribute to the company's goals.
