At a Glance
- Tasks: Help customers with enquiries and promote our services in a friendly team.
- Company: Join Logistics UK, a leading organisation in the logistics industry.
- Benefits: Enjoy a competitive salary, generous leave, and health benefits.
- Other info: Flexible working options and opportunities for personal development.
- Why this job: Make a real difference by supporting customers and growing relationships.
- Qualifications: Customer-focused attitude and excellent communication skills required.
The predicted salary is between 25000 - 25000 £ per year.
We are looking for a
Customer Support Executive to join our friendly and supportive team in Tunbridge Wells.
This is a fantastic opportunity for a customer-focused individual who enjoys helping customers, identifying sales opportunities and providing excellent support across a range of products and services.
As a Customer Support Executive, you will be the first point of contact for many of our customers, members and colleagues, handling enquiries by phone and email and ensuring every interaction is professional, helpful and efficient.
You will play a key role in supporting our members, managing customer enquiries, promoting our services, and helping to identify opportunities to grow and develop customer relationships.
Working closely with teams across the business, you'll ensure customers receive an exceptional experience from start to finish.
Why Join Logistics UK?
This is an excellent opportunity to join a successful organisation where you will play an important role in supporting customers and contributing to the growth of the business.
You will be part of a collaborative team environment, working from our Tunbridge Wells office Monday to Friday, with opportunities to develop your skills and build a rewarding career.
Logistics UK, formerly the Freight Transport Association is one of the biggest business groups in the UK, representing the entire industry with members from the road, rail, sea, and air industries, as well as the buyers of freight services such as retailers and manufacturers whose businesses depend on the efficient movement of goods.
An effective supply chain is vital to Keep Britain Trading, directly impacting over 7 million people employed in making, selling and moving the goods that affect everyone everywhere.
With Brexit, technology and other disruptive forces driving changes in the way goods move across borders and through the supply chain, logistics has never been more important to UK PLC.
Key Responsibilities
- Managing inbound customer enquiries via phone and email, taking ownership through to resolution.
- Providing support to our non-account managed members and customers.
- Following up on web and general enquiries to identify customer needs and opportunities.
- Supporting membership and contract renewals, as well as promoting relevant products and services.
- Identifying opportunities to upsell and cross-sell across our product portfolio.
- Assisting with event bookings and administration.
- Managing training course bookings and associated administration.
- Supporting the Finance Team with invoice queries and overdue payment processes.
- Maintaining accurate customer records and communications within the CRM system.
- Meeting service level agreements and supporting colleagues across the wider business.
- Upholding our core values of Excellence, Dynamism, Togetherness and Reputation.
Requirements
- A customer-focused approach and a passion for helping people.
- Excellent communication and telephone skills.
- Strong computer literacy and good numerical ability.
- A proactive and positive attitude with the ability to use your initiative.
- Excellent organisational skills and attention to detail.
- The ability to prioritise workload and meet deadlines in a busy environment.
- A team-focused mindset and a willingness to support colleagues when needed.
Benefits
We value our employees and offer a wide range of benefits recognising that no two employees are the same – everyone has different preferences and needs that change over time.
- Basic salary of £25,000 per annum
- 25 days of annual leave plus bank holidays
- Christmas Working Arrangement for extra days off during the festive period
- Health Cash Plan for all employees and Private Medical Insurance for managers
- Employee Assistance Programme and Mental Health First Aiders
- Enhanced Family Leave policy
- Flexible and remote working arrangements
- Two paid days off per year for charity or volunteering work
- Various learning and development opportunities
- Range of pension schemes
- Award scheme to recognise outstanding employees
- Life Assurance Scheme for peace of mind
Customer Support Executive employer: Logistics UK Careers
Logistics UK is an exceptional employer that prioritises the development of its employees while making a significant impact on the transport sector. With a supportive work culture, comprehensive benefits including a competitive salary, flexible working arrangements, and extensive learning opportunities, you will thrive in an environment that values your contributions and encourages professional growth. Join us to be part of a dedicated team that plays a crucial role in keeping Britain trading and shaping the future of logistics.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Executive
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Logistics UK Careers. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Logistics UK Careers before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Support Executive
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Logistics UK Careers:Your cover letter is your chance to shine! Tell us why you want to work at Logistics UK Careers specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Logistics UK Careers!
How to prepare for a job interview at Logistics UK Careers
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
