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- Tasks: Manage liability claims from start to finish and assist in training new members.
- Company: Join The Pallet Network, a leading logistics company focused on safety and efficiency.
- Benefits: Enjoy hybrid working, competitive salary, and opportunities for professional growth.
- Why this job: Be part of a dynamic team that values professionalism and offers a chance to make an impact.
- Qualifications: No specific qualifications required; just a willingness to learn and grow.
- Other info: Confidentiality is key; you'll be trusted with sensitive information.
The predicted salary is between 21500 - 30000 £ per year.
Logistics People are recruiting on behalf of The Pallet Network (TPN) for a Liability Claims Administrator to join our team in Swadlincote.
Reporting To: Head of Liability
Hour Of Work: 37.5 Hours per week Hybrid working
Location: Swadlincote, The Pallet Network (TPN)
Salary: £25,506 P/A
GENERAL
- To always act in a professional manner.
- To undertake all tasks in accordance with The Pallet Network Ltd Health and Safety policy.
- To promote and protect the Company’s interests at all times.
- To ensure all procedures are followed by staff and visitors.
- To promote and maintain a practical and effective working relationship between the company and network members.
DUTIES
- To be responsible for the administration of Cradle to Grave and Full Value Cover.
- To carry out required daily insurance procedures which includes processing of claims start to finish, QC report, Internal discrepancy, FLTD error report, FVC entry, payments, salvage, monitor of claims and personal inboxes, entry of claims outside of the norm, DAMR, held pallets from warehouse.
- To correspond with members regarding liability claims and procedures, to assist in the training of new Members on the Claims system, Road Haulage Association Guidelines as well as the entire claims procedure.
- To maintain address book and email support logs.
- To check and action Quantified Claim returns and process all new claims, and replies.
- To update and maintain records accurately.
- To respond to incoming claims communication via e-mail and telephone.
- To maintain records on missing pallets and highlight any issues to Director.
- To report serious implications to Director.
- To ensure communication and help is given to Depots on Full Value Cover.
- To provide data figures for Full Value Cover to all necessary departments.
- To provide monthly delivery charges request for insurers and TPNL Finance.
- BRD request to be sent to insurers weekly.
- Internal discrepancy report for all Hubs.
- Weekly report of internals to be sent to nominated colleagues.
- Produce and distribute the weekly report of internals.
AUTHORITIES
- To request members to take actions in accordance with the rules of the network, as laid down in The Pallet Network Ltd manual.
- To report disputes between members in order for mediation to take place, in accordance with procedures as laid down in the manual.
RESPONSIBILITIES
- All claim information must be kept confidential and not publicly released.
- To keep all records on hub exposure confidential and not release any information to anyone under the employment of TPNL or its Members, unless requested to do so.
- To always act in a professional and courteous manner.
- To ensure that the company’s interests are always protected.
- To correctly apply company procedures to daily duties.
- To make the Directors aware of any situation that could impact adversely on the company.
- To maintain good working relationships with all members and colleagues.
- To recommend improvements that may benefit the company.
- To always liaise fairly and without favouritism toward all members.
This job description is subject to alteration to reflect the company’s requirements.
DON’T BE SHY!! APPLY – SUBMIT YOUR APPLICATION TODAY
Liability Claims Administrator employer: Logistic People
Contact Detail:
Logistic People Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Liability Claims Administrator
✨Tip Number 1
Familiarise yourself with the specific claims processes and procedures mentioned in the job description. Understanding terms like 'Cradle to Grave' and 'Full Value Cover' will show your potential employer that you are proactive and knowledgeable about the role.
✨Tip Number 2
Network with current or former employees of The Pallet Network. They can provide insights into the company culture and expectations, which can help you tailor your approach during interviews.
✨Tip Number 3
Prepare to discuss how you would handle specific scenarios related to liability claims. Think of examples from your past experience where you successfully managed similar tasks or resolved disputes.
✨Tip Number 4
Demonstrate your ability to maintain confidentiality and professionalism. Be ready to share how you've handled sensitive information in previous roles, as this is crucial for the Liability Claims Administrator position.
We think you need these skills to ace Liability Claims Administrator
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Liability Claims Administrator position. Tailor your application to highlight relevant experience and skills that match these duties.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in claims administration or similar roles. Use bullet points for clarity and focus on achievements that demonstrate your ability to handle claims processes effectively.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Highlight specific experiences that relate to the tasks mentioned in the job description, such as processing claims or maintaining records, and explain how you can contribute to the team.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects professionalism and attention to detail, which are crucial for the role of a Liability Claims Administrator.
How to prepare for a job interview at Logistic People
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Liability Claims Administrator. Familiarise yourself with terms like 'Cradle to Grave' and 'Full Value Cover', as well as the specific tasks mentioned in the job description.
✨Showcase Your Communication Skills
Since the role involves corresponding with members regarding claims, be prepared to demonstrate your communication skills. You might be asked how you would handle difficult conversations or explain complex procedures clearly.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about how you would manage discrepancies or handle multiple claims simultaneously, and be ready to share relevant examples from your past experience.
✨Highlight Your Attention to Detail
This position requires maintaining accurate records and processing claims meticulously. Be prepared to discuss how you ensure accuracy in your work and any tools or methods you use to stay organised.
