Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Coordinate a team of engineers, ensuring timely service and customer satisfaction.
- Company: Logistex is a leading player in industrial machinery manufacturing, focused on innovation.
- Benefits: Enjoy remote work, career development, cycle to work scheme, and private medical insurance.
- Why this job: Join a dynamic team, enhance your skills, and make a real impact in service delivery.
- Qualifications: 2+ years experience with CMMS; strong communication and multitasking skills required.
- Other info: Become a super user for Service Geeni and enjoy a supportive employee-owned culture.
The predicted salary is between 36000 - 60000 £ per year.
Are you a Field Service Controller who has experience in using computerised maintenance management systems? Do you thrive on coordination, problem-solving, and delivering exceptional service? Are you ready to become the super user for Service Geeni (This is the Field Service system we use)? If you answered YES to all, you sound like a perfect match for our Field Service Controller role!
What we offer for a Field Service Controller:
- Remote working with occasional travel to Kettering
- 8-5 shift, Mon-Fri
- Career development opportunities
- Become a member of an Employee-owned trust
- Upon completion of Probationary: Cycle to work scheme
- Option to buy additional leave
- Option to join Private medical insurance
What you will be doing as a Field Service Controller?
- You will oversee a team of 15+ Regional Engineers, ensuring all customer site work is planned and completed on time.
- You will allocate engineers for scheduled visits and respond to urgent ad hoc requests like repairs and warranty issues.
- You will identify opportunities for additional maintenance and upgrade business, turning customer requests into revenue-generating actions.
- You will prepare service reports, quotations, and ensure all paperwork for PPM jobs is completed accurately.
What Are We Looking For?
- 2+ years of experience with a Computerised Maintenance Management System (CMMS)
- An excellent communicator and coordinator with strong geographical knowledge of the UK
- A quick learner with the ability to multi-task and thrive under pressure
What are you waiting for? Make your application today.
Field Service Controller employer: Logistex
Contact Detail:
Logistex Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Controller
✨Tip Number 1
Familiarise yourself with Service Geeni, the Field Service system used by Logistex. Understanding its features and functionalities will not only help you during the interview but also demonstrate your proactive approach and readiness to hit the ground running.
✨Tip Number 2
Brush up on your knowledge of Computerised Maintenance Management Systems (CMMS). Be prepared to discuss your previous experiences with CMMS and how you've effectively used them to manage service operations and improve efficiency.
✨Tip Number 3
Showcase your problem-solving skills by preparing examples of how you've successfully coordinated teams in high-pressure situations. Highlight specific instances where your quick thinking led to positive outcomes for both the team and customers.
✨Tip Number 4
Research Logistex and their services thoroughly. Understanding their business model and recent projects will allow you to tailor your conversation during the interview, showing that you're genuinely interested in contributing to their success.
We think you need these skills to ace Field Service Controller
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Computerised Maintenance Management Systems (CMMS). Include specific examples of how you've coordinated teams and managed service requests to demonstrate your suitability for the Field Service Controller role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your problem-solving skills and ability to thrive under pressure. Mention your geographical knowledge of the UK and how it can benefit the role, as well as your enthusiasm for becoming a super user of Service Geeni.
Highlight Relevant Experience: In your application, emphasise your 2+ years of experience in a similar role. Provide details about your previous responsibilities, particularly those related to planning, scheduling, and customer service, to align with what Logistex is looking for.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Field Service Controller.
How to prepare for a job interview at Logistex
✨Know Your CMMS Inside Out
Since the role requires experience with Computerised Maintenance Management Systems, make sure you brush up on your knowledge of Service Geeni. Be prepared to discuss how you've used similar systems in the past and any specific features that you find particularly useful.
✨Demonstrate Your Coordination Skills
As a Field Service Controller, you'll be overseeing a team of engineers. Prepare examples of how you've successfully coordinated teams or projects in the past, especially under pressure. Highlight your problem-solving skills and ability to manage multiple tasks simultaneously.
✨Showcase Your Communication Abilities
Effective communication is key in this role. Think of instances where your communication skills made a difference, whether it was resolving a customer issue or ensuring your team was aligned. Be ready to explain how you adapt your communication style to different audiences.
✨Research Logistex and Their Values
Familiarise yourself with Logistex's mission and values. Understanding their focus on exceptional service and employee ownership will help you align your answers with what they are looking for. This shows genuine interest and can set you apart from other candidates.
