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- Tasks: Coordinate a team of engineers, ensuring timely service delivery and customer satisfaction.
- Company: Join a dynamic, employee-owned company focused on exceptional service and career growth.
- Benefits: Enjoy remote work, career development, and perks like a cycle scheme and private medical insurance.
- Why this job: Be a key player in a supportive culture that values your input and offers real impact.
- Qualifications: 2+ years experience with CMMS and strong communication skills are essential.
- Other info: Occasional travel to Kettering required; flexible working hours from 8-5, Mon-Fri.
The predicted salary is between 36000 - 60000 £ per year.
Are you a Field Service Controller who has experience in using computerised maintenance management systems? Do you thrive on coordination, problem-solving, and delivering exceptional service? Are you ready to become the super user for Service Geeni (This is the Field Service system we use)? If you answered YES to all, you sound like a perfect match for our Field Service Controller role!
What we offer for a Field Service Controller:
- Remote working with occasional travel to Kettering
- 8-5 shift, Mon-Fri
- Career development opportunities
- Become a member of an Employee-owned trust
Upon completion of Probationary:
- Cycle to work scheme
- Option to buy additional leave
- Option to join Private medical insurance
What you will be doing as a Field Service Controller:
- You will oversee a team of 15+ Regional Engineers, ensuring all customer site work is planned and completed on time.
- You will allocate engineers for scheduled visits and respond to urgent ad hoc requests like repairs and warranty issues.
- You will identify opportunities for additional maintenance and upgrade business, turning customer requests into revenue-generating actions.
- You will prepare service reports, quotations, and ensure all paperwork for PPM jobs is completed accurately.
What Are We Looking For?
- 2+ years of experience with a Computerised Maintenance Management System (CMMS)
- An excellent communicator and coordinator with strong geographical knowledge of the UK
- A quick learner with the ability to multi-task and thrive under pressure
What are you waiting for? Make your application today.
Field Service Controller employer: Logistex
Contact Detail:
Logistex Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Controller
✨Tip Number 1
Familiarise yourself with Service Geeni and other Computerised Maintenance Management Systems (CMMS). Understanding the specific features and functionalities of these systems will not only boost your confidence but also demonstrate your proactive approach during interviews.
✨Tip Number 2
Brush up on your problem-solving skills by reviewing common scenarios that Field Service Controllers face. Being able to discuss how you've successfully managed similar situations in the past will set you apart from other candidates.
✨Tip Number 3
Network with current or former employees in similar roles, especially those who have worked with CMMS. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach.
✨Tip Number 4
Prepare to showcase your geographical knowledge of the UK. Being able to discuss regional differences and how they might impact service delivery will highlight your expertise and readiness for the role.
We think you need these skills to ace Field Service Controller
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Computerised Maintenance Management Systems (CMMS). Include specific examples of how you've coordinated teams and managed service requests in previous roles.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the Field Service Controller role. Mention your problem-solving skills and ability to thrive under pressure, as these are key attributes the company is looking for.
Showcase Relevant Experience: When detailing your work history, focus on your experience overseeing teams and managing customer site work. Use metrics where possible to demonstrate your impact, such as improvements in response times or customer satisfaction.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the Field Service Controller position.
How to prepare for a job interview at Logistex
✨Showcase Your CMMS Experience
Be prepared to discuss your experience with Computerised Maintenance Management Systems. Highlight specific examples of how you've used these systems to improve efficiency or solve problems in previous roles.
✨Demonstrate Coordination Skills
Since the role involves overseeing a team of engineers, share instances where you've successfully coordinated teams or projects. Emphasise your ability to manage schedules and respond to urgent requests effectively.
✨Prepare for Problem-Solving Scenarios
Expect questions that assess your problem-solving skills. Think of situations where you had to troubleshoot issues or make quick decisions under pressure, and be ready to explain your thought process.
✨Research the Company and Service Geeni
Familiarise yourself with the company and its Field Service system, Service Geeni. Understanding how it operates will not only show your interest but also allow you to ask informed questions during the interview.
