At a Glance
- Tasks: Coordinate service calls and ensure high-quality customer service.
- Company: Supportive team culture in a dynamic service environment.
- Benefits: Competitive salary, bonus structure, 25-30 days leave, and career progression.
- Other info: Join a collaborative team where your contributions truly matter.
- Why this job: Make a real impact while growing your skills in a fast-paced role.
- Qualifications: Strong admin experience and excellent communication skills.
The predicted salary is between 30000 - 35000 £ per year.
Due to team changes and continued business demand, we are looking to appoint two Service Controllers to join our Service team.
Location: Thame, Oxfordshire | Department: Service | Full-Time | Salary: £30,000 – 35,000 | Working hours: Monday-Friday 08:00 –17:00, alternating rota for 16:30 and 17:30 finish.
Are you an experienced administrator ready to level up? Do you thrive in fast-paced environments where you can take the reins, make a difference, and be part of a genuinely supportive team? We’re looking for a detail-focused, proactive Service Controller to join our high-performing Service department. If you're passionate about delivering results, love coordinating people and processes, and want to grow your career while making a real impact—this is your next move.
What You'll Be Driving:
- Delivering the high-quality service we promise our customers
- Ensuring your region meets and exceeds KPI targets
- Planning and coordinating engineers for both scheduled and emergency service calls
- Acting as the go-to contact between technicians, customers, and internal teams
- Minimising open jobs and ensuring timely invoicing once completed
- Liaising with third-party suppliers to maintain timely and professional service standards
- Collaborating with the Regional Sales Managers on service performance and regional updates
- Assisting other Service Controllers and supporting the broader service office as needed
Requirements
What You Bring:
- Strong administrative experience—especially in a service-led environment
- Sharp organisational skills and the ability to juggle multiple priorities
- A confident communicator who builds strong working relationships with ease
- A proactive, solution-oriented mindset with a team-first approach
- A drive to improve processes, deliver results, and exceed expectations
Benefits
Why You’ll Love Working With Us:
- A bonus structure that rewards performance and contribution
- 25 days of annual leave, increasing each year up to 30 days
- Option to buy up to 5 additional days of holiday for even more flexibility
- Paid sick leave following successful completion of your probation
- Access to Group Income Protection for added peace of mind
- A supportive and collaborative team culture where everyone genuinely has your back
- Clear career progression and development opportunities
- The chance to make a visible, meaningful difference in how we deliver excellence
This is your chance to be part of something where your skills, ideas, and passion truly matter. If you're ready to support, and grow in equal measure—we’re ready for you. Apply now and make your next move a milestone.
Service Controller (2 positions available) in Thame employer: Logisnext
Logisnext in Walsall is an excellent employer that prioritises the well-being and growth of its employees. With a supportive work culture, comprehensive benefits including 25 days of holiday and a contributory pension scheme, as well as opportunities for professional development, we foster an environment where team members can thrive. Join us to be part of a dynamic team dedicated to efficiency and continuous improvement in the logistics sector.
StudySmarter Expert Advice🤫
We think this is how you could land Service Controller (2 positions available) in Thame
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Logisnext. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Logisnext before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service Controller (2 positions available) in Thame
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Logisnext:Your cover letter is your chance to shine! Tell us why you want to work at Logisnext specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Logisnext!
How to prepare for a job interview at Logisnext
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
