At a Glance
- Tasks: Coordinate service calls and ensure high-quality customer service.
- Company: Join a supportive team at Logisnext in Thame, Oxfordshire.
- Benefits: Competitive salary, bonus structure, 25-30 days holiday, and paid sick leave.
- Other info: Clear career progression and a collaborative team culture.
- Why this job: Make a real impact while growing your career in a dynamic environment.
- Qualifications: Experience in administration with strong organisational and communication skills.
The predicted salary is between 30000 - 35000 £ per year.
Due to team changes and continued business demand, we are looking to appoint two Service Controllers to join our Service team.
Location: Thame, Oxfordshire | Department: Service | Full-Time | Salary: £30,000 – 35,000 | Working hours: Monday-Friday 08:00 –17:00, alternating rota for 16:30 and 17:30 finish
Are you an experienced administrator ready to level up? Do you thrive in fast-paced environments where you can take the reins, make a difference, and be part of a genuinely supportive team? We’re looking for a detail-focused, proactive Service Controller to join our high-performing Service department. If you're passionate about delivering results, love coordinating people and processes, and want to grow your career while making a real impact—this is your next move.
What You’ll Be Driving:
- Delivering the high-quality service we promise our customers
- Ensuring your region meets and exceeds KPI targets
- Planning and coordinating engineers for both scheduled and emergency service calls
- Acting as the go-to contact between technicians, customers, and internal teams
- Minimising open jobs and ensuring timely invoicing once completed
- Liaising with third-party suppliers to maintain timely and professional service standards
- Collaborating with the Regional Sales Managers on service performance and regional updates
- Assisting other Service Controllers and supporting the broader service office as needed
Requirements What You Bring:
- Administrative experience—especially in a service-led environment is a plus
- Sharp organisational skills and the ability to juggle multiple priorities
- A confident communicator who builds strong working relationships with ease
- A proactive, solution-oriented mindset with a team-first approach
- A drive to improve processes, deliver results, and exceed expectations
Why You’ll Love Working With Us:
- Bonus structure that rewards performance and contribution
- 25 days of annual leave, increasing each year up to 30 days
- Option to buy up to 5 additional days of holiday for even more flexibility
- Paid sick leave following successful completion of your probation
- Access to Group Income Protection for added peace of mind
- A supportive and collaborative team culture where everyone genuinely has your back
- Clear career progression and development opportunities
- The chance to make a visible, meaningful difference in how we deliver excellence
This is your chance to be part of something where your skills, ideas, and passion truly matter. If you're ready to support, and grow in equal measure—we’re ready for you.
Service Controller (2 Positions Available) employer: Logisnext
Logisnext UK is an excellent employer that values its Field Service Engineers by offering a competitive salary, comprehensive training programmes, and the flexibility of managing your own territory from home. With benefits like a company van for personal use, door-to-door pay, and enhanced overtime rates, employees enjoy a supportive work culture that prioritises their growth and well-being in the vibrant regions of Leicestershire and Warwickshire.
