At a Glance
- Tasks: Coordinate service calls and ensure high-quality customer service in a dynamic environment.
- Company: Join Logisnext UK Ltd, a supportive team focused on delivering excellence in IT services.
- Benefits: Enjoy 25 days of annual leave, performance bonuses, and a collaborative culture.
- Other info: Clear career progression opportunities await you in this full-time role.
- Why this job: Make a real impact while growing your career in a fast-paced, team-oriented setting.
- Qualifications: Strong admin skills and a proactive mindset are essential; service experience preferred.
The predicted salary is between 25000 - 35000 £ per year.
Service Controller - Lead With Impact in a Supportive Team
Due to team changes and continued business demand, we are looking to appoint a Service Controllers to join our Service team.
Location: Thame, Oxfordshire | Department: Service | Full-Time | Salary: £30,000 - 35,000 | Working hours: Monday-Friday 08:00 -17:00, alternating rota for 16:30 and 17:30 finish
Are you a recent graduate looking for your first step into business? Or do you have administration experience and want a role where you can take on more responsibility, build valuable skills, and develop a long-term career?
We're looking for an organised, enthusiastic, and proactive Service Controller to join our friendly Service team. No previous Service Controller experience is required. If you're someone who enjoys problem-solving, staying organised, and working with people, we'll provide the training and support you need to succeed.
This is an excellent opportunity to gain experience in operations, customer service, planning, logistics, and business coordination while working for a market-leading organisation. The role involves coordinating engineers, supporting customers, and ensuring everything runs smoothly behind the scenes.
What You'll Be Doing
- Schedule and coordinate engineers for planned maintenance and urgent call-outs
- Act as a key point of contact for customers, technicians, and internal teams
- Help manage workloads and priorities to ensure excellent customer service
- Monitor jobs from start to finish and keep customers updated
- Support the team with administration, reporting, and problem-solving
- Build relationships across the business and work closely with multiple departments
- Learn how operational planning impacts business performance and customer satisfaction
Requirements
- A recent graduate looking to start a business career
- An administrator ready to take the next step
- Someone from customer service, call centres, or office administration
- A confident communicator who enjoys working with people
- Naturally organised and good at juggling multiple tasks
- Comfortable using Microsoft Office and learning new systems
- Positive, curious, and eager to develop new skills
Most importantly, we're looking for attitude and potential rather than previous industry experience.
Benefits
- A bonus structure that rewards performance and contribution
- 25 days of annual leave, increasing each year up to 30 days
- Option to buy up to 5 additional days of holiday for even more flexibility
- Paid sick leave following successful completion of your probation
- Access to Group Income Protection for added peace of mind
- A supportive and collaborative team culture where everyone genuinely has your back
- Clear career progression and development opportunities
- The chance to make a visible, meaningful difference in how we deliver excellence
This is your chance to be part of something where your skills, ideas, and passion truly matter. If you're ready to support, and grow in equal measure—we're ready for you.
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Service Controller in Thame employer: Logisnext UK Ltd
Logisnext UK Ltd is an exceptional employer that empowers Sales Executives to take charge of their sales territories with autonomy and flexibility, backed by a globally recognised brand. With a strong focus on career development through structured progression pathways and comprehensive support, employees can thrive in a consultative environment that prioritises customer relationships and tailored solutions. The company also offers a competitive benefits package, including generous holiday allowances, health schemes, and opportunities for personal growth, making it an attractive place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Service Controller in Thame
✨Tip Number 1
Familiarise yourself with the key performance indicators (KPIs) relevant to the Service Controller role. Understanding these metrics will help you demonstrate your ability to meet and exceed targets during interviews.
✨Tip Number 2
Network with current or former employees of Logisnext UK Ltd. Engaging with them can provide valuable insights into the company culture and expectations, which you can leverage in your discussions.
✨Tip Number 3
Prepare examples from your past experiences that showcase your organisational skills and ability to manage multiple priorities. Be ready to discuss how you've successfully coordinated teams or processes in a fast-paced environment.
✨Tip Number 4
Research common challenges faced by Service Controllers in similar industries. Being able to discuss these challenges and propose solutions will show your proactive mindset and readiness to contribute from day one.
We think you need these skills to ace Service Controller in Thame
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your administrative experience, especially in service-led environments. Emphasise your organisational skills and any relevant achievements that demonstrate your ability to juggle multiple priorities.
Craft a Compelling Cover Letter:In your cover letter, express your passion for delivering high-quality service and your proactive mindset. Mention specific examples of how you've coordinated teams or improved processes in previous roles to show you can make a real impact.
Highlight Communication Skills:Since the role requires strong communication and relationship-building skills, provide examples in your application of how you've successfully liaised with different stakeholders, such as technicians, customers, and internal teams.
Show Enthusiasm for Growth:Convey your eagerness to grow within the company. Mention any career progression goals you have and how you believe this position aligns with your aspirations, demonstrating that you're looking for a long-term commitment.
How to prepare for a job interview at Logisnext UK Ltd
✨Showcase Your Administrative Skills
As a Service Controller, strong administrative experience is crucial. Be prepared to discuss specific examples of how you've successfully managed multiple priorities in a fast-paced environment.
✨Demonstrate Your Communication Skills
This role requires confident communication with various stakeholders. Practice articulating your thoughts clearly and consider sharing instances where you've built strong working relationships.
✨Highlight Your Problem-Solving Abilities
A proactive, solution-oriented mindset is key for this position. Think of challenges you've faced in previous roles and how you overcame them, showcasing your ability to improve processes and deliver results.
✨Research the Company Culture
Understanding the supportive team culture at Logisnext UK Ltd can give you an edge. Familiarise yourself with their values and be ready to explain how you align with their mission and can contribute to their success.
