At a Glance
- Tasks: Support secure customer environments and resolve infrastructure incidents in a dynamic team.
- Company: Fast-growing tech company delivering secure solutions across diverse sectors.
- Benefits: Negotiable salary, up to 10% bonus, flexible working, and excellent benefits package.
- Other info: Clear progression pathways and support for professional growth in a unique work environment.
- Why this job: Join a collaborative culture that empowers you to make impactful decisions.
- Qualifications: Experience in ITIL processes, strong troubleshooting skills, and excellent communication.
The predicted salary is between 38250 - 46750 £ per year.
Location: Bristol, with occasional opportunities to work from home and travel to customer and Logiq locations as required.
Salary: Negotiable, plus up to 10% bonus based on company and individual performance, plus an excellent benefits package.
Why Join Us?
- Work on impactful projects that drive efficiency and innovation across diverse sectors.
- Access professional development pathways tailored to your career ambitions.
- Enjoy flexible working arrangements and a competitive benefits package.
The Role
Logiq is a fast-growing technology company delivering secure solutions to clients across Defence, Government and Critical National Infrastructure sectors. We are looking for a 2nd Line Infrastructure Engineer to join our Managed Services team. You will support secure customer environments, resolving incidents, fulfilling service requests, implementing approved changes and carrying out routine maintenance activities to ensure services remain secure, available and compliant. Working alongside Service Management, Security Operations and Engineering teams, you will help deliver high-quality customer services while contributing to continual service improvement.
Key Responsibilities
- Resolve infrastructure incidents and service requests within agreed service levels.
- Investigate and troubleshoot server, network and application issues.
- Implement approved standard, normal and emergency changes.
- Carry out routine maintenance and patching activities.
- Support backup, recovery and resilience testing activities.
- Maintain accurate technical documentation and service records.
- Contribute to Problem Management and root cause investigations.
- Work closely with internal teams, customers and third-party suppliers.
- Support security, compliance and audit requirements.
- Participate in planned out-of-hours maintenance activities when required.
What We're Looking For
- Required Knowledge of Incident, Problem, Change and Request Management processes.
- Experience performing server and endpoint patching activities.
- Strong troubleshooting and diagnostic skills.
- Excellent communication and customer service skills.
- Experience working within an ITIL-based Service Management environment.
We Request That Applicants Have Knowledge in Most of the Following Areas
- Windows Server
- Active Directory and Group Policy
- DNS and DHCP
- Firewall and Switch Management
- Application Management
- VMware (ESXi and vCenter)
- Microsoft 365 Administration
Benefits Include:
- 10% Discretionary Bonus
- Access to EV Scheme
- Access to Private Health Care
- Flexible Working
- Hybrid Working
- Fantastic Company Culture
- 10 days additional paid leave for reservists and CFAV
Infrastructure Engineer (2nd Line) employer: Logiq
Logiq is an exceptional employer that prioritises employee growth and well-being, offering a hybrid working model that accommodates personal commitments while fostering a collaborative and innovative work culture. With access to tailored professional development pathways, competitive benefits including a discretionary bonus and private healthcare, and a commitment to inclusivity, Logiq empowers its team members to thrive in impactful projects across diverse sectors. Join us to be part of a supportive environment where your contributions are valued and your career aspirations are nurtured.
StudySmarter Expert Advice🤫
We think this is how you could land Infrastructure Engineer (2nd Line)
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Logiq values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Logiq might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Logiq!
✨Direct Apply to Logiq
Let's not forget to apply directly through the Logiq website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Infrastructure Engineer (2nd Line)
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Logiq.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Logiq. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Logiq
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
