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- Tasks: Manage service delivery and build strong relationships with clients in a dynamic environment.
- Company: Logiq Consulting, experts in Cyber Security and Information Assurance.
- Benefits: Flexible working, competitive salary, performance bonus, and professional development opportunities.
- Why this job: Join a collaborative team and work on impactful projects that drive innovation.
- Qualifications: Experience in service delivery management and strong customer focus required.
- Other info: Inclusive workplace with clear progression pathways and support for professional growth.
The predicted salary is between 36000 - 60000 £ per year.
Logiq Consulting are Cyber Security and Information Assurance experts. We specialise in providing leading edge consultancy to high-threat clients, as well as delivering a range of security services and products throughout the Private and Public Sector.
Due to a rapid increase in clients within our Managed Services Team, we have a requirement for a Service Delivery Manager to join our growing team. The ideal candidate will have current or recent experience managing key relationships within a managed service environment and delivering complex projects.
Role details- Location: Bristol (BS32). Flexible working and opportunity to work from home may be available.
- Salary: Negotiable, plus up to 10% performance bonus*, plus excellent benefits package.
- Travel Required: Travel expected to Logiq’s offices in Bristol.
- Category: Managed Services.
- Clearance: UK – SC.
- Role Status: Open / Accepting Applications.
The successful candidate will join our Secure Managed Services Team, as a Service Delivery Manager. Establishing and maintaining relationships with key stakeholders, for multiple clients & within Logiq.
Responsibilities- Supporting the Director of Managed Services in ensuring Logiq meets their contractual Service Level Agreement obligations.
- Facilitate the evaluation of customer change requests that fit outside of the defined service catalogue and support the change request life cycle through to customer delivery.
- Own the service review process, representing the managed service operational offering and support the Service Management demand management process, understanding, predicting, and influencing customer needs for managed services.
- Share performance insights, SLA compliance, incident analysis, and optimisations.
- Monitor and report on service KPIs, SLAs, OLAs, and customer‑specific performance indicators, proactively addressing risks and trends.
- Drive continual service improvement initiatives (CSI), ensuring all improvement actions are prioritised, costed, and delivered against agreed timelines.
- Act as the primary point of escalation for customers, ensuring timely, high‑quality responses and effective resolution of service issues.
- Input into the roadmap for Logiq’s Managed Services portfolio, providing customer insights and identifying capability gaps or emerging needs.
- Collaborate with multi-disciplinary teams, adapting to various roles within client projects.
This is an excellent opportunity to broaden your expertise or specialise further, with Logiq’s support for your professional growth. Employment is subject to satisfactory BPSS and SC security clearance which requires 5 years continuous UK address history at the point of application. Travel to Logiq offices will be required.
What We’re Looking For- Experience in leading a service-oriented delivery management capability.
- Proven people management skills, creating and supporting a culture that breeds a high performing team and a collaborative approach to achieving desired outcomes.
- Proven experience in the design, execution, and optimisation of service delivery processes.
- Experience working in a secure technical environment.
- Service delivery management within an ITIL Environment.
- Strong customer focus and customer service attitude.
- Strong personal organisational skills.
- Previous experience in a consultancy role.
- Experience working in a DevOps environment.
- Work on impactful projects that drive efficiency and innovation across diverse sectors.
- Access professional development pathways tailored to your career ambitions.
- Enjoy flexible working arrangements and a competitive benefits package.
Logiq is committed to investing in people, offering clear progression pathway into our consultancy service, and we will passionately support professional growth to develop our employees. Flexible working is available including part-time / term time working patterns. All suggestions are welcomed to be discussed as part of a proposed employment package. Logiq is dedicated to fostering an inclusive workplace. Our commitment is to ensure equal opportunities for all in both employment and career advancement.
Service Delivery Manager in Bristol employer: Logiq Consulting Ltd
Contact Detail:
Logiq Consulting Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Manager in Bristol
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at industry events. We all know that sometimes it’s not just what you know, but who you know that can help you land that Service Delivery Manager role.
✨Tip Number 2
Prepare for those interviews by researching Logiq Consulting and their Managed Services Team. We want to see that you understand our values and how you can contribute to our mission. Tailor your answers to show you’re the perfect fit!
✨Tip Number 3
Practice makes perfect! Get a friend to do mock interviews with you. We recommend focusing on common questions for service delivery roles, so you can showcase your experience in managing relationships and delivering projects.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way. It shows us that you’re genuinely interested in the position and appreciate the opportunity to chat about your potential future with Logiq.
We think you need these skills to ace Service Delivery Manager in Bristol
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Delivery Manager role. Highlight your experience in managing key relationships and delivering complex projects, as these are crucial for us at Logiq.
Showcase Your Skills: Don’t just list your skills; demonstrate how you've used them in previous roles. We want to see your proven people management skills and your ability to drive service improvement initiatives.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how your background aligns with our needs. Make it personal and engaging!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team.
How to prepare for a job interview at Logiq Consulting Ltd
✨Know Your Stuff
Before the interview, make sure you understand Logiq's services and the role of a Service Delivery Manager. Familiarise yourself with key concepts in service delivery management, ITIL practices, and how they apply to a managed service environment.
✨Showcase Your Experience
Prepare specific examples from your past roles that demonstrate your ability to manage relationships, deliver complex projects, and drive continual service improvement. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Ask Insightful Questions
Interviews are a two-way street! Prepare thoughtful questions about Logiq’s approach to service delivery, team dynamics, and how they measure success. This shows your genuine interest and helps you assess if the company is the right fit for you.
✨Be Yourself
While it's important to be professional, don’t forget to let your personality shine through. Logiq values a collaborative culture, so showing your enthusiasm and how you can contribute to the team will go a long way in making a positive impression.