Sr Project Manager

About Us:

We love going to work and think you should too. Our team is dedicated to trust, customer obsession, agility, and striving to be better everyday. These values serve as the foundation of our culture, guiding our actions and driving us towards excellence. We foster a culture of performance and recognition, allowing us to transform growth as we enable our employees to do the best work of their careers.

This position is located in London, England. Our office is situated in a core location near Waterloo and Blackfriars on the Southbank. Across the globe, our Centers of Energy serve as hubs where we accelerate productivity and collaboration, inspire creativity, and cultivate a culture of connection and celebration. Our teams coordinate their time in Centers of Energy to reflect how they work best.

To learn more about life at LogicMonitor, check out our Careers Page .

What You'll Do:

LogicMonitor® is the AI-first hybrid observability platform powering the next generation of digital infrastructure. LogicMonitor delivers complete visibility and actionable intelligence across on-premises, cloud, and edge environments. By anticipating issues before they strike, optimizing resources in real time, and enabling faster, smarter decisions, LogicMonitor helps IT and business leaders protect margins, accelerate innovation, and deliver exceptional digital experiences without compromise.

Our customers love LogicMonitor's ability to bring cloud and traditional IT together into one view, as seen in minimal churn rates, expansion business, and exciting new customer references. In fact, LogicMonitor has received the highest Net Promoter Score of any IT Infrastructure Management provider. LogicMonitor also boasts high employee satisfaction. We have been certified as a Great Place To Work®, and named one of BuiltIn's Best Places to Work for the seventh year in a row!

PS Project Management's primary mission is to facilitate Professional Services customer engagements and ensure teams are able to implement or optimize the use of LogicMonitor on time, in scope, and within estimated budget .

The primary responsibilities of all Project Management team members are to:

• Understand agreed scope of effort, customer's goals, & success criteria and develop a project success plan accordingly
• Establish project workflows and communication standards for project delivery team, including executive-level stakeholder reporting where required
• Serve as facilitator for all aspects of project delivery and ensure alignment to scope and timeline
• Track progress, proactively communicate risk where identified, and usher project to completion, ensuring PS is providing value both to the customer and to LogicMonitor

The Sr. Project Manager II facilitates coordination, scheduling and reporting of multiple large-scale PS implementation projects, including the team's most complex custom scoped work, and contributes to or owns some internal or operational efforts as identified. This position works closely with Sales and Customer Success Management (CSM) teams to coordinate project delivery plans alongside PS Solutions Engineers.

Here's a closer look at this key role:

• Serve as a project leader and manage all aspects of most complex large and custom Professional Services projects or programs, including monitoring timeline, scheduling, scope, milestones, dependencies, resources, and budget through lifecycle
• Successfully juggle multiple, simultaneous PS projects, including engagements with extensive timelines with multiple phases of deployments
• Serve as internal and customer point-of-contact for assigned PS projects
• Effectively translate technical requirements to clear project plans with phases, milestones, tasks, dependencies and anticipated level of effort
• Develop and implement project schedules to meet agreed-to deadlines; facilitate coordination and scheduling of project working sessions
• Maintain visibility of project status through regular reporting and communication, including communicating with Executive-level and Senior Leadership contacts internally and externally
• Attend and engage in ongoing client meetings and working sessions
• Consistently maintain up-to-date data fields, project notes, project timelines/dates and timesheets of all assigned PS projects
• Anticipate, identify and highlight risks, issues, and roadblocks within projects; devise effective mitigation and escalation strategies to address appropriately
• Ensure projects follow all company and departmental policies, procedures, and standards
• Cultivate and maintain relationships with key customers and stakeholders
• Participate in/Ownership of onboarding/training of new hires
• Serve as a resource to others in the PMO / PS Team; assist others with complex problem solving
• Proactively identify opportunities for process improvement; take ownership of implementing improvements
• Contribute to or own internal initiatives

What You'll Need:

• 8+ years IT, project management, or consu