At a Glance
- Tasks: Lead a team of Customer Technical Architects and drive innovative solutions for clients.
- Company: Join a top-rated tech company known for its vibrant culture and employee satisfaction.
- Benefits: Enjoy competitive pay, flexible work options, and opportunities for professional growth.
- Other info: Be part of a diverse team that values every voice and fosters inclusivity.
- Why this job: Make a real impact in a dynamic environment while working with cutting-edge technology.
- Qualifications: 10+ years of experience in tech management and strong communication skills required.
The predicted salary is between 80000 - 100000 £ per year.
About Us: We love going to work and think you should too. Our team is dedicated to trust, customer obsession, agility, and striving to be better every day. These values serve as the foundation of our culture, guiding our actions and driving us towards excellence. We foster a culture of performance and recognition, allowing us to transform growth as we enable our employees to do the best work of their careers. This position is located in London, England. Our office is situated in a core location near Waterloo and Blackfriars on the Southbank. Across the globe, our Centers of Energy serve as hubs where we accelerate productivity and collaboration, inspire creativity, and cultivate a culture of connection and celebration. Our teams coordinate their time in Centers of Energy to reflect how they work best.
What You'll Do: LogicMonitor® is the AI-first hybrid observability platform powering the next generation of digital infrastructure. LogicMonitor delivers complete visibility and actionable intelligence across on-premises, cloud, and edge environments. By anticipating issues before they strike, optimising resources in real time, and enabling faster, smarter decisions, LogicMonitor helps IT and business leaders protect margins, accelerate innovation, and deliver exceptional digital experiences without compromise.
The Senior Manager of Customer Technical Architects will provide direction to their Customer Technical Architects team. Own all aspects of building and managing a scalable, world-class team of Customer Technical Architects, providing guidance in SaaS technology, sales strategy, relationship building, enterprise solution development and trial execution/conversion. CTAs act as the primary technical & strategic point of contact for customers & internal stakeholders, building strong relationships. Understand customer needs and translate them into technical requirements. CTAs provide expert advice on best practices, solution architecture, and technology choices. Help customers optimise their use of the LM Platform. They serve as the feedback loop to PDE as they gather feedback from customers to inform & influence PDE roadmap. Collaborate with PDE to ensure customer needs are addressed in future releases.
Here's a closer look at this key role:
- Partner with sales to achieve quota targets, company goals, foster strong sales and SE relationships
- Coaching/mentoring a team of Customer Technical Architects (CTA's)
- Providing direction to the sales teams for solutions, as well as, the delivery and operational support for our business
- Managing Customer Technical Architects (CTA) development through cross-training, hiring, retention, and skills development programs
- Manage and grow your direct reports along their desired career paths and ensure high performance of your team
- Capable of frequently presenting sales and engineering presentations to our high impact opportunities within the market segment
- Managing the CTA workload with a focus on accuracy and timeliness of responding to customer and internal requests
- Partner with sales management to prioritise CTA engagements based on needs of the customer and the business unit
- Remove internal roadblocks for CTA's to maximise the percentage of the day spent supporting opportunities
- Work with sales enablement team, CTA managers to develop processes and content in support of rapid onboarding of Customer Technical Architects
- Implement strategies to improve trial win rates, beat the competition, and develop stronger technical buyer relationships
- Improve and create processes that allow the team to operate more effectively
- Analyse Customer Technical Architects statistics/metrics around team performance
- Evaluate and determine hiring ratios of CTA's to ensure appropriate technical coverage for all aspects of the sales team
- Approve and manage expenditures
What You'll Need:
- Bachelor's Degree or equivalent education and 10+ years of related experience.
- Strong communication (oral and written), organisational, presentation, project management and team building skills.
- Strong understanding of business technology landscapes and well versed on the entire portfolio of LM solutions.
- Ability to successfully support/interact with multiple sales teams in a highly transactional environment.
- Ability to work in a fast-paced, entrepreneurial “start-up” environment, requiring skills in critical thinking, influencing, and managing multiple priorities under tight deadlines
- Previous Manager level experience required.
- Must have a valid driver's license and satisfactory driving record.
- Deep knowledge of the infrastructure technology and SaaS industry landscape
- Strong written and verbal communication skills
- Strong analytical, problem-solving, and logical reasoning skills
- Ability to conduct technical discovery with Prospects and clients
- Strong problem-solving skills: must be capable of accurately assessing needs, maintaining a calm business demeanor & taking decisive steps to resolve issues
- Goal-focused, dynamic person who is detailed and tenacious. Analytical, detail-oriented and possess the ability to rapidly transition from the big picture to the minutiae.
- Comfort with ambiguity, but ability to drive to clarity
- Responsible for overseeing employee performance while also working to maximise the team's efficiency, productivity and performance.
- Demonstrated ability to interact within all levels of a solution partner or customer organization
- Passionate about groundbreaking technology
- Experience successfully managing and building strong working relationships with cross-functional teams internally and externally
Sr. Manager, Customer Technical Architects employer: Logicmonitor
At LogicMonitor, we pride ourselves on fostering a vibrant work culture that prioritises trust, customer obsession, and continuous improvement. Located in the heart of London, our office near Waterloo and Blackfriars serves as a dynamic hub for collaboration and creativity, offering employees ample opportunities for professional growth and recognition. With a commitment to diversity and inclusion, we empower our team members to thrive and make meaningful contributions, making LogicMonitor an exceptional place to advance your career.
StudySmarter Expert Advice🤫
We think this is how you could land Sr. Manager, Customer Technical Architects
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or at industry events. Ask them about their experiences and get the inside scoop on what it’s really like to work at LogicMonitor.
✨Tip Number 2
Prepare for those interviews by practising common questions and scenarios related to customer technical architecture. Show us you can think on your feet and have a solid grasp of SaaS technology!
✨Tip Number 3
Don’t just talk about your skills; demonstrate them! Bring examples of how you’ve solved problems in the past, especially in fast-paced environments. We love seeing real-world applications of your expertise.
✨Tip Number 4
Apply through our website for a smoother process! It shows you’re genuinely interested and gives us a chance to see your application in the best light. Plus, it’s super easy!
We think you need these skills to ace Sr. Manager, Customer Technical Architects
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about joining our team and contributing to our culture of trust and customer obsession.
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your relevant experience and skills. We love seeing how your background aligns with what we do at LogicMonitor, so don’t hold back on showcasing your expertise!
Be Clear and Concise:Keep your writing straightforward and to the point. We appreciate clarity, so avoid jargon and fluff. Make it easy for us to see why you’re a great fit for the Senior Manager role!
Apply Through Our Website:Don’t forget to submit your application through our careers page! It’s the best way for us to receive your details and ensures you’re considered for the position. We can’t wait to hear from you!
How to prepare for a job interview at Logicmonitor
✨Know the Company Culture
Before your interview, take some time to understand the company's values and culture. LogicMonitor emphasises trust, customer obsession, and agility, so think about how your experiences align with these principles. Be ready to share examples that demonstrate your fit within their culture.
✨Showcase Your Technical Expertise
As a Senior Manager of Customer Technical Architects, you'll need to display a strong understanding of SaaS technology and infrastructure. Prepare to discuss your technical knowledge and past experiences in detail, especially how you've helped customers optimise their use of technology.
✨Prepare for Relationship Building Questions
Expect questions about how you build and maintain relationships with both customers and internal teams. Think of specific instances where you've successfully collaborated or resolved conflicts, as this role requires strong interpersonal skills and the ability to influence others.
✨Demonstrate Leadership Skills
Since this position involves managing a team, be prepared to discuss your leadership style and how you've developed your team members in the past. Share examples of coaching or mentoring experiences, and how you've fostered high performance within your teams.
