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For Companies At a Glance
- Tasks: Lead technical strategies and solutions for global customers while building strong relationships.
- Company: Join a vibrant team at LogicMonitor, dedicated to trust and customer obsession in London.
- Benefits: Enjoy a dynamic work culture with opportunities for recognition and personal growth.
- Why this job: Be a key player in transforming customer experiences and driving innovation in technology.
- Qualifications: 10-15 years in a technical role with expertise in IT infrastructure and software development required.
- Other info: Fluency in German is essential; travel for training may be required.
The predicted salary is between 43200 - 72000 £ per year.
Job Description
About Us:
We love going to work and think you should too. Our team is dedicated to trust, customer obsession, agility, and striving to be better every day. These values serve as the foundation of our culture, guiding our actions and driving us towards excellence. We foster a culture of performance and recognition, allowing us to transform growth as we enable our employees to do the best work of their careers.
This position is located in London, England. Our office is situated in a core location near Waterloo and Blackfriars on the Southbank.
What You'll Do:
Sr. Customer Technical Architect's are expert customer-centric technical thought leaders and trusted advisors within the organization. Sr. CTA's handle complexities from both a business and technical perspective for large/enterprise global accounts. Additionally, they ensure the effectiveness and success of the wider Customer Experience and Sales functions by removing technical barriers to success and enabling our customers, organization-wide, to use the full suite of LogicMonitor products and features to their best effect.
Here's a closer look at this key role:
- Customer Engagement: Act as the primary technical point of contact for customers, building strong relationships. Understand customer needs and translate them into technical requirements.
- Technical Strategy Development: Collaborate with internal stakeholders (sales, account management, product) to understand the customer's business goals and challenges and to align LM technology solutions to those goals.
- Solution Design and Architecture: Design scalable and robust technical solutions that meet customer requirements. Create and maintain architectural documentation and guidelines.
- Technical Advisory: Provide expert advice on best practices, solution architecture, and technology choices. Help customers optimize their use of the LM Platform.
- Technology Evaluation and Selection: Conduct POCs to test and evaluate new features released by PDE.
- Troubleshooting and Support: Assist customers in troubleshooting and resolving complex technical issues beyond the scope of support.
- Customer Training and Enablement: Conduct Best-Practices training sessions and workshops to empower customer teams with the necessary skills.
- Feedback Loop: Gather feedback from customers to inform & influence PDE roadmap. Collaborate with PDE to ensure customer needs are addressed in future releases.
- Technical Presentations and Demonstrations: Conduct product demonstrations and technical presentations to showcase solutions.
What You'll Need:
- 10-15+ years experience required in a similar technical role
- Significant experience in IT Infrastructure and/or software development, with special emphasis in areas of Compute, Storage, Databases, Networking, Application Services, Big Data and/or distributed computing
- Proficiency in virtualization/cloud-native architectures, containerization, observability, and DevOps, along with Linux/Windows/Network administration and operations.
- Hands-on coding/scripting experience (groovy, powershell, python, ruby, etc…)
- Strong understanding of enterprise systems, information, and data flows, with experience in delivering API-based solutions.
- Superior oral and written communication skills in English, with strong technical writing capabilities and excellent troubleshooting instincts.
- Willingness to travel to deliver onsite training/evangelism
LogicMonitor is an Equal Opportunity Employer. At LogicMonitor, we believe that innovation thrives when every voice is heard and each individual is empowered to bring their unique perspective. We’re committed to creating a workplace where diversity is celebrated, and all employees feel inspired and supported to contribute their best.
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Contact Detail:
Logicmonitor Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sr. Customer Technical Architect (German Speaking)
✨Tip Number 1
Familiarise yourself with LogicMonitor's products and features. Understanding their technology stack will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current employees or alumni who work at LogicMonitor. Engaging with them can provide insights into the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 3
Prepare to discuss your experience with customer engagement and technical advisory roles. Be ready to share specific examples of how you've successfully navigated complex technical challenges for clients.
✨Tip Number 4
Brush up on your German language skills, as this role requires proficiency. Being able to communicate effectively with German-speaking clients will set you apart from other candidates.
We think you need these skills to ace Sr. Customer Technical Architect (German Speaking)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT infrastructure, software development, and customer engagement. Emphasise your technical skills, especially in areas like cloud-native architectures and scripting languages.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer-centric solutions and your ability to build strong relationships. Mention specific examples of how you've successfully tackled complex technical challenges in previous roles.
Highlight Language Proficiency: Since this role requires German speaking skills, ensure you clearly state your proficiency level in German. If applicable, provide examples of how you've used your language skills in a professional context.
Showcase Technical Expertise: In your application, include specific projects or experiences that demonstrate your expertise in solution design, architecture, and troubleshooting. Use metrics or outcomes to illustrate your impact in previous positions.
How to prepare for a job interview at Logicmonitor
✨Showcase Your Technical Expertise
As a Sr. Customer Technical Architect, you'll need to demonstrate your extensive knowledge in IT infrastructure and software development. Be prepared to discuss specific projects where you've successfully implemented solutions, particularly in areas like cloud-native architectures and DevOps.
✨Communicate Clearly and Effectively
Strong communication skills are crucial for this role. Practice explaining complex technical concepts in simple terms, as you'll need to build relationships with customers and internal stakeholders. Consider preparing examples of how you've effectively communicated technical strategies in the past.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving abilities. Think about past experiences where you had to troubleshoot complex issues or design scalable solutions. Be ready to walk the interviewer through your thought process and the steps you took to achieve success.
✨Demonstrate Customer-Centric Thinking
This role is all about understanding customer needs and translating them into technical requirements. Prepare to discuss how you've engaged with customers in the past, gathered feedback, and adapted solutions to meet their specific challenges. Highlight your ability to build strong relationships and trust.
