At a Glance
- Tasks: Lead exciting tech projects and deliver innovative solutions for customers.
- Company: Join a top-rated workplace known for its vibrant culture and employee satisfaction.
- Benefits: Enjoy competitive pay, flexible work options, and opportunities for professional growth.
- Other info: Dynamic environment with a focus on innovation and inclusivity.
- Why this job: Make a real impact in the tech world while collaborating with talented teams.
- Qualifications: 3-4 years in IT or software engineering, plus scripting skills in Python or similar.
The predicted salary is between 50000 - 65000 £ per year.
About Us: We love going to work and think you should too. Our team is dedicated to trust, customer obsession, agility, and striving to be better every day. These values serve as the foundation of our culture, guiding our actions and driving us towards excellence. We foster a culture of performance and recognition, allowing us to transform growth as we enable our employees to do the best work of their careers. This position is located in London, England. Our office is situated in a core location near Waterloo and Blackfriars on the Southbank.
What You'll Do: LogicMonitor® is the AI-first hybrid observability platform powering the next generation of digital infrastructure. LogicMonitor delivers complete visibility and actionable intelligence across on-premises, cloud, and edge environments. By anticipating issues before they strike, optimizing resources in real time, and enabling faster, smarter decisions, LogicMonitor helps IT and business leaders protect margins, accelerate innovation, and deliver exceptional digital experiences without compromise.
We are seeking a Solutions Engineer to drive the successful delivery of our Professional Services technical solutions for both new and existing customers. In this role, you’ll work directly with customers and collaborate with internal teams—including Customer Success, Tech Support, and Training—to craft advanced LogicMonitor configurations and lead discovery, design, and deployment sessions. As a recognized subject matter expert on all things LogicMonitor, you’ll relay critical product insights to our Product/Development teams while guiding customers to adopt best practices and optimal configurations that support a comprehensive IT monitoring strategy.
- Lead Implementations: Oversee end-to-end deployments—from small to large-scale—ensuring flawless delivery of LogicMonitor solutions.
- Collaborative Engagement: Partner with PS Project and Customer Success Managers to kick off engagements and ensure seamless handoffs.
- Drive Customer Adoption: Facilitate remote and onsite working sessions for discovery, design, and deployment to accelerate LogicMonitor adoption.
- Optimize Configurations: Advocate and implement best practices to fine-tune customer LogicMonitor configurations.
- Automate Processes: Leverage REST API and scripting to automate routine and bulk tasks for enhanced efficiency.
- Provide Critical Feedback: Identify gaps, feature requests, and issues, and elevate insights to Product and Development teams.
- Develop Custom Solutions: Create tailored, scripted solutions using LogicMonitor features (Websites, LogicModules, NetScans) and external integrations.
- Share Expertise: Serve as a subject matter expert by sharing technical lessons and best practices with peers and customers.
- Offer Cross-Functional Support: Occasionally assist Monitoring Engineering with LogicModule development and support Sales/Customer Success in closing deals or retaining customers.
- Stay Current: Continuously leverage internal resources to stay updated on new product features, enhancements, and best practices.
What You'll Need:
- 3–4 years of experience as an IT professional or software engineer.
- 2+ years in IT operations, including systems administration, network engineering, and DevOps.
- 1+ years of hands-on scripting/programming experience in Python, PowerShell, Java, or Groovy.
- Subject matter expert in one or more IT domains—such as Windows/Linux server, networking, security, storage, virtualization, or cloud (AWS, Azure, GCP).
- Proficiency with web technologies, including HTTP, JSON, RegEx, and REST APIs.
- Willingness to travel 10–20%.
- Experience using AI tools to enhance productivity, innovation, or problem-solving.
Solutions Engineer employer: Logicmonitor
At LogicMonitor, we pride ourselves on fostering a vibrant work culture that prioritises trust, customer obsession, and continuous improvement. Located in the heart of London near Waterloo and Blackfriars, our office serves as a dynamic hub for collaboration and creativity, offering employees ample opportunities for professional growth and recognition. With a commitment to diversity and inclusion, we empower our team members to thrive and contribute meaningfully, making LogicMonitor not just a workplace, but a community where everyone can excel.
StudySmarter Expert Advice🤫
We think this is how you could land Solutions Engineer
✨Tip Number 1
Get to know the company culture! Before your interview, check out their website and social media. Understanding their values and how they operate will help you connect with the team and show that you're a great fit.
✨Tip Number 2
Practice makes perfect! Run through common interview questions and prepare your own questions about the role. This shows you're genuinely interested and helps you feel more confident when it’s your turn to shine.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn. They can give you insider tips about the interview process and what it’s really like to work there. Plus, it might just give you an edge!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Solutions Engineer
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about becoming a Solutions Engineer and how you align with our values of trust and customer obsession.
Tailor Your Experience:Make sure to highlight your relevant experience in IT operations and scripting. We love seeing how your background fits with what we do at LogicMonitor, so don’t hold back on showcasing your skills!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your points are easy to read and understand. This will help us get a good sense of who you are and what you bring to the table.
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Logicmonitor
✨Know Your Stuff
As a Solutions Engineer, you'll need to demonstrate your expertise in IT operations and scripting. Brush up on your knowledge of LogicMonitor's features and be ready to discuss how you've used similar tools in past roles. Show them you can talk the talk and walk the walk!
✨Showcase Your Collaboration Skills
This role involves working closely with various teams, so highlight your experience in collaborative projects. Prepare examples of how you've successfully partnered with others to deliver solutions or improve processes. They want to see that you're a team player who can drive customer adoption.
✨Prepare for Technical Questions
Expect some technical questions during the interview. Review common scenarios related to deployments, configurations, and automation. Be ready to explain your thought process and problem-solving approach. This is your chance to shine as a subject matter expert!
✨Emphasise Your Customer Focus
LogicMonitor values customer obsession, so be prepared to discuss how you've prioritised customer needs in your previous roles. Share specific examples of how you've helped clients achieve their goals or overcome challenges. Show them that you understand the importance of delivering exceptional digital experiences.
