At a Glance
- Tasks: Lead complex technical solutions and collaborate with customers to deliver innovative projects.
- Company: Join a forward-thinking tech company focused on excellence in customer service.
- Benefits: Competitive salary, flexible work options, and opportunities for professional growth.
- Other info: Dynamic team environment with mentorship opportunities and career advancement.
- Why this job: Make a real impact by solving challenging problems for enterprise customers.
- Qualifications: Experience in software development and strong problem-solving skills required.
The predicted salary is between 63000 - 77000 £ per year.
The Senior Solutions Engineer is responsible for the successful delivery of LogicMonitor’s most advanced and complex technical solutions for our customers. The Senior Solutions Engineer works as a member of the Professional Services team, interfacing directly with LogicMonitor customers while working closely with internal Customer Success Management, Tech Support, and Training teams.
As an experienced Solutions Engineer, duties for the Senior Solutions Engineer are elevated to the most demanding projects with a focus on enterprise customers and internal projects. We are seeking a Senior Solutions Engineer to lead the delivery of our most advanced technical solutions. As a vital member of the Professional Services team, you’ll work directly with customers while collaborating closely with Customer Success Management, Tech Support, and Training teams.
In this role, you’ll tackle our most challenging projects, support enterprise customers with innovative solutions, and drive key internal initiatives to elevate our service excellence.
- Lead Complex Deployments: Spearhead large-scale, intricate Professional Services engagements to ensure seamless execution.
- Drive Product Enhancements: Identify product gaps, feature requests, and issues, and communicate these insights to Product and Development teams.
- Deploy Custom Integrations: Implement tailored integrations using REST APIs to extend functionality within and beyond the LogicMonitor platform.
- Advocate Best Practices: Share technical best practices and lessons learned with peers to elevate team performance.
- Stay Informed: Continuously monitor new product features, updates, and enhancements by leveraging internal resources.
- Collaborate on Scoping: Serve as a key sounding board for Solutions Architects during the scoping of complex customer engagements.
- Plan Iteratively: Prioritise and schedule deliverables using an iterative development approach to ensure agile execution.
- Design & Implement Solutions: Create, document, code, and test technical solutions for new tools, automations, or system enhancements.
- Agile Execution: Implement solutions following agile software development methodologies for rapid, high-quality delivery.
- Customer-Centric Automation: Translate customer requirements into automation products that support the growth of Professional Services.
- Envision System Enhancements: Analyse business requirements to conceptualise new system features and functionalities.
- Troubleshoot & Resolve: Diagnose and resolve automation or application issues to maintain optimal performance.
- Mentor & Educate: Guide team members on advanced scripting concepts, including Big O notation, multi-threading, cookie management, and data caching.
Requirements include:
- Robust knowledge of modern web architectures, microservices, and APIs.
- Bachelor’s degree in Computer Science or a related field, or equivalent experience.
- Strong grasp of programming concepts and effective debugging techniques.
- 3+ years of hands-on development using Python, Go, Java, or JavaScript.
- 4+ years of software development experience in commercial or enterprise environments.
- Familiarity with AWS services and other cloud platforms.
- IT certifications such as AWS Certified Solutions Architect, AWS Certified Developer, VMware VCP, CCNA, MCSA, or equivalent.
- Familiarity with container and automation technologies: Docker, Ansible, Chef, Puppet, SaltStack, etc.
- Knowledge of enterprise IT infrastructure platforms: Aruba, Cisco, Citrix, Dell, EMC, F5, HP, IBM, NetApp, Palo Alto, VMware, etc.
- Experience with automation and scripting.
- Previous experience in software development, consulting, or professional services.
- Understanding of Lambda functions and application monitoring.
- Understanding of server application administration: Apache, MySQL, RabbitMQ, Microsoft IIS, SQL Server, Exchange, Active Directory, etc.
- Working knowledge of JavaScript and/or Ruby.
- Familiarity with cloud platforms and services like AWS and Microsoft Azure.
Senior Solutions Engineer employer: Logicmonitor
LogicMonitor is an exceptional employer that fosters a dynamic and collaborative work culture, empowering employees to drive meaningful growth within the Managed Service Provider ecosystem. With a strong focus on professional development and a commitment to partner success, employees are provided with ample opportunities for career advancement while working in a vibrant location that encourages innovation and teamwork. The company values diversity and inclusion, making it an attractive place for talented individuals looking to make a significant impact in the tech industry.
