At a Glance
- Tasks: Lead a team of Customer Technical Architects and drive SaaS technology solutions.
- Company: Join a dynamic tech company focused on innovation and customer success.
- Benefits: Competitive salary, career growth opportunities, and a collaborative work environment.
- Other info: Fast-paced environment with opportunities to influence and innovate.
- Why this job: Make an impact by guiding a talented team and shaping customer experiences.
- Qualifications: 10+ years in tech management with strong communication and problem-solving skills.
The predicted salary is between 70000 - 90000 £ per year.
Requirements
- Bachelor's Degree or equivalent education and 10+ years of related experience
- Strong communication (oral and written), organizational, presentation, project management and team building skills
- Strong understanding of business technology landscapes and well versed on the entire portfolio of LM solutions
- Ability to successfully support/interact with multiple sales teams in a highly transactional environment
- Ability to work in a fast-paced, entrepreneurial “start-up” environment, requiring skills in critical thinking, influencing, and managing multiple priorities under tight deadlines
- Previous Manager level experience required
- Must have a valid driver's license and satisfactory driving record
- Deep knowledge of the infrastructure technology and SaaS industry landscape
- Strong analytical, problem-solving, and logical reasoning skills
- Ability to conduct technical discovery with Prospects and clients
- Goal-focused, dynamic person who is detailed and tenacious
- Analytical, detail-oriented and possess the ability to rapidly transition from the big picture to the minutiae
- Comfort with ambiguity, but ability to drive to clarity
- Responsible for overseeing employee performance while also working to maximize the team's efficiency, productivity and performance
- Demonstrated ability to interact within all levels of a solution partner or customer organization
- Passionate about groundbreaking technology
- Experience successfully managing and building strong working relationships with cross-functional teams internally and externally
What the job involves
- The Senior Manager of Customer Technical Architects will provide direction to their Customer Technical Architects team
- Own all aspects of building and managing a scalable, world-class team of Customer Technical Architects, providing guidance in SaaS technology, sales strategy, relationship building, enterprise solution development and trial execution/conversion
- CTAs act as the primary technical & strategic point of contact for customers & internal stakeholders, building strong relationships
- Understand customer needs and translate them into technical requirements
- CTAs provide expert advice on best practices, solution architecture, and technology choices
- Help customers optimize their use of the LM Platform
- They serve as the feedback loop to PDE as they gather feedback from customers to inform & influence PDE roadmap
- Collaborate with PDE to ensure customer needs are addressed in future releases
- Partner with sales to achieve quota targets, company goals, foster strong sales and SE relationships
- Coaching/mentoring a team of Customer Technical Architects (CTA's)
- Providing direction to the sales teams for solutions, as well as, the delivery and operational support for our business
- Managing Customer Technical Architects (CTA) development through cross-training, hiring, retention, and skills development programs
- Manage and grow your direct reports along their desired career paths and ensure high performance of your team
- Capable of frequently presenting sales and engineering presentations to our high impact opportunities within the market segment
- Managing the CTA workload with a focus on accuracy and timeliness of responding to customer and internal requests
- Partner with sales management to prioritize CTA engagements based on needs of the customer and the business unit
- Remove internal roadblocks for CTA's to maximize the percentage of the day spent supporting opportunities
- Work with sales enablement team, CTA managers to develop processes and content in support of rapid on-boarding of Customer Technical Architects
- Implement strategies to improve trial win rates, beat the competition, and develop stronger technical buyer relationships
- Improve and create processes that allow the team to operate more effectively
- Analyze Customer Technical Architects statistics/metrics around team performance
- Evaluate and determine hiring ratios of CTA's to ensure appropriate technical coverage for all aspects of the sales team
- Approve and manage expenditures
Senior Manager of Customer Technical Architects employer: Logicmonitor
As a Senior Manager of Customer Technical Architects, you will thrive in a dynamic and entrepreneurial environment that champions innovation and collaboration. Our company prioritises employee growth through comprehensive training programs and mentorship opportunities, ensuring that you can advance your career while contributing to cutting-edge technology solutions. With a strong emphasis on work-life balance and a supportive culture, we empower our teams to excel and make a meaningful impact in the SaaS industry.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Manager of Customer Technical Architects
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their products and services, especially in SaaS technology. This will help you tailor your responses and show that you're genuinely interested in the role and the company.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the job requirements. Highlight your skills in project management, team building, and problem-solving. We want to see you shine and demonstrate why you’re the perfect fit for the Senior Manager role.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. It shows your enthusiasm for the position and gives you another chance to reiterate why you’re the best candidate for the job.
We think you need these skills to ace Senior Manager of Customer Technical Architects
Some tips for your application 🫡
Show Off Your Experience:Make sure to highlight your 10+ years of experience in the tech industry. We want to see how your background aligns with the role, so don’t hold back on showcasing your previous managerial roles and any relevant projects you've led.
Communicate Clearly:Strong written communication is key for this position. Keep your application clear and concise, using straightforward language that reflects your understanding of the business technology landscape. Remember, we’re looking for someone who can articulate complex ideas simply!
Tailor Your Application:Don’t just send a generic application! Tailor your CV and cover letter to reflect the specific skills and experiences mentioned in the job description. Show us how you can support our sales teams and manage multiple priorities effectively.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Logicmonitor
✨Know Your Tech Inside Out
Make sure you have a solid understanding of the infrastructure technology and SaaS landscape. Brush up on the latest trends and solutions in the industry, as well as the specific portfolio of LM solutions. This will help you answer technical questions confidently and demonstrate your expertise.
✨Showcase Your Leadership Skills
As a Senior Manager, you'll need to highlight your previous management experience. Prepare examples of how you've successfully built and led teams, mentored individuals, and improved team performance. Be ready to discuss your approach to coaching and developing talent within your team.
✨Communicate Clearly and Effectively
Strong communication skills are crucial for this role. Practice articulating your thoughts clearly, both verbally and in writing. Consider preparing a few key points about your past experiences that showcase your ability to interact with various stakeholders and manage relationships effectively.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving and critical thinking abilities. Think of situations where you've had to manage multiple priorities under tight deadlines or resolve conflicts within a team. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
