At a Glance
- Tasks: Shape the future of IT infrastructure monitoring and empower global enterprises with innovative solutions.
- Company: Join LogicMonitor, a leader in IT infrastructure management with a focus on customer success.
- Benefits: Competitive salary, travel opportunities, and professional development in a dynamic tech environment.
- Other info: Collaborative culture with opportunities for growth and innovation.
- Why this job: Make a real impact by driving customer success and optimising their use of cutting-edge technology.
- Qualifications: 10-15+ years in IT infrastructure or software development with strong technical skills.
The predicted salary is between 70000 - 90000 £ per year.
Requirements:
- 10-15+ years experience required in a similar technical role
- Significant experience in IT Infrastructure and/or software development, with special emphasis in areas of Compute, Storage, Databases, Networking, Application Services, Big Data and/or distributed computing
- Proficiency in virtualization/cloud-native architectures, containerization, observability, and DevOps, along with Linux/Windows/Network administration and operations
- Virtualization (VMWare, Hyper‑V, Xen Server, etc…)
- Storage (Netapp, EMC, HPLeftHand, Dell Equallogic, etc…)
- Load Balancers (f5 bigIP, NetScaler, Barracuda, etc…)
- WMI, PerfMon, JDBC, SNMP, SMTP, JMX
- Webservers (IIS, Apache, Tomcat, etc…)
- Active Directory
- Database (SQL, MySQL, Postgress, etc…)
- Hands‑on coding/scripting experience (groovy, powershell, python, ruby, etc…)
- Strong understanding of enterprise systems, information, and data flows, with experience in delivering API‑based solutions
- Superior oral and written communication skills in English, with strong technical writing capabilities and excellent troubleshooting instincts
- Willingness to travel to deliver onsite training/evangelism
What the job involves:
- Shape the future of IT infrastructure monitoring as a Senior Customer Technical Architect at LogicMonitor. In this pivotal role, you’ll empower global enterprises to unlock the full potential of our innovative platform.
- Partnering with the Customer Experience and Sales teams, you’ll eliminate technical barriers, provide expert guidance, and drive customer success in managing critical IT infrastructure.
- Customer Engagement: Act as the primary technical point of contact for customers, building strong relationships. Understand customer needs and translate them into technical requirements.
- Technical Strategy Development: Collaborate with internal stakeholders (sales, account management, product) to understand the customer's business goals and challenges and to align LM technology solutions to those goals.
- Solution Design and Architecture: Design scalable and robust technical solutions that meet customer requirements. Create and maintain architectural documentation and guidelines.
- Technical Advisory: Provide expert advice on best practices, solution architecture, and technology choices. Help customers optimize their use of the LM Platform.
- Technology Evaluation and Selection: Conduct POCs to test and evaluate new features released by PDE.
- Troubleshooting and Support: Assist customers in troubleshooting and resolving complex technical issues beyond the scope of support.
- Customer Training and Enablement: Conduct Best‑Practices training sessions and workshops to empower customer teams with the necessary skills.
- Feedback Loop: Gather feedback from customers to inform & influence PDE roadmap. Collaborate with PDE to ensure customer needs are addressed in future releases.
- Technical Presentations and Demonstrations: Conduct product demonstrations and technical presentations to showcase solutions.
Senior Customer Technical Architect employer: Logicmonitor
At LogicMonitor, we pride ourselves on being an exceptional employer that fosters a collaborative and innovative work culture. As a Senior Customer Technical Architect, you will not only have the opportunity to shape the future of IT infrastructure monitoring but also benefit from extensive employee growth opportunities, including training and development programmes tailored to enhance your technical expertise. Our commitment to work-life balance, coupled with a supportive team environment, makes LogicMonitor a truly rewarding place to advance your career.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Customer Technical Architect
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend meetups, and engage in online forums. The more people you know, the better your chances of landing that Senior Customer Technical Architect role.
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies showcasing your past projects and achievements. When you get the chance to chat with potential employers, let them see how you’ve tackled challenges in IT infrastructure and software development.
✨Tip Number 3
Practice makes perfect! Get ready for interviews by rehearsing common technical questions and scenarios related to virtualization, cloud-native architectures, and DevOps. We want you to feel confident when discussing your expertise!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Senior Customer Technical Architect
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to highlight your 10-15+ years of experience in technical roles. Focus on the specific skills mentioned in the job description, like IT infrastructure and software development, to show us you’re the right fit.
Showcase Your Technical Skills:Don’t hold back on showcasing your proficiency in virtualization, cloud-native architectures, and coding/scripting languages. We want to see how your hands-on experience aligns with our needs, so be specific!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain how your background and skills can help us shape the future of IT infrastructure monitoring. Make it personal and engaging to grab our attention.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and keep track of all the amazing talent we’re looking to bring on board!
How to prepare for a job interview at Logicmonitor
✨Know Your Tech Inside Out
With the role requiring extensive experience in IT infrastructure and software development, make sure you brush up on your knowledge of virtualization, cloud-native architectures, and containerization. Be ready to discuss specific technologies like VMWare or SQL databases, as well as your hands-on coding experience.
✨Showcase Your Problem-Solving Skills
As a Senior Customer Technical Architect, you'll need to troubleshoot complex issues. Prepare examples from your past where you've successfully resolved technical challenges. This will demonstrate your analytical skills and ability to think on your feet.
✨Communicate Clearly and Confidently
Strong communication skills are essential for this role. Practice explaining technical concepts in simple terms, as you'll be acting as a bridge between technical teams and customers. Consider doing mock interviews with friends to refine your delivery.
✨Understand the Customer's Perspective
Since customer engagement is key, research the company’s clients and their needs. Think about how you can align your technical solutions with their business goals. Showing that you understand their challenges will set you apart from other candidates.
