At a Glance
- Tasks: Lead the delivery of innovative tech solutions and collaborate with diverse teams.
- Company: Join a top-rated workplace known for its inclusive culture and employee satisfaction.
- Benefits: Enjoy competitive pay, flexible work options, and opportunities for professional growth.
- Other info: Dynamic environment with a focus on collaboration and continuous learning.
- Why this job: Make a real impact by optimising IT solutions for exciting clients and projects.
- Qualifications: Experience in IT or software engineering, with strong scripting skills.
The predicted salary is between 50000 - 70000 £ per year.
About Us
We love going to work and think you should too. Our team is dedicated to trust, customer obsession, agility, and striving to be better every day. These values serve as the foundation of our culture, guiding our actions and driving us towards excellence. We foster a culture of performance and recognition, allowing us to transform growth as we enable our employees to do the best work of their careers. This position is located in London, England. Our office is situated in a core location near Waterloo and Blackfriars on the Southbank. Across the globe, our Centers of Energy serve as hubs where we accelerate productivity and collaboration, inspire creativity, and cultivate a culture of connection and celebration. Our teams coordinate their time in Centers of Energy to reflect how they work best.
What You'll Do
LogicMonitor® is the AI-first hybrid observability platform powering the next generation of digital infrastructure. LogicMonitor delivers complete visibility and actionable intelligence across on-premises, cloud, and edge environments. By anticipating issues before they strike, optimising resources in real time, and enabling faster, smarter decisions, LogicMonitor helps IT and business leaders protect margins, accelerate innovation, and deliver exceptional digital experiences without compromise.
Our customers love LogicMonitor's ability to bring cloud and traditional IT together into one view, as seen in minimal churn rates, expansion business, and exciting new customer references. In fact, LogicMonitor has received the highest Net Promoter Score of any IT Infrastructure Management provider. LogicMonitor also boasts high employee satisfaction. We have been certified as a Great Place To Work®, and named one of BuiltIn's Best Places to Work for the seventh year in a row!
We are seeking a Solutions Engineer to drive the successful delivery of our Professional Services technical solutions for both new and existing customers. In this role, you'll work directly with customers and collaborate with internal teams—including Customer Success, Tech Support, and Training—to craft advanced LogicMonitor configurations and lead discovery, design, and deployment sessions. As a recognised subject matter expert on all things LogicMonitor, you’ll relay critical product insights to our Product/Development teams while guiding customers to adopt best practices and optimal configurations that support a comprehensive IT monitoring strategy.
Here's a closer look at this key role:
- Lead Implementations: Oversee end-to-end deployments—from small to large-scale—ensuring flawless delivery of LogicMonitor solutions.
- Collaborative Engagement: Partner with PS Project and Customer Success Managers to kick off engagements and ensure seamless handoffs.
- Drive Customer Adoption: Facilitate remote and onsite working sessions for discovery, design, and deployment to accelerate LogicMonitor adoption.
- Optimise Configurations: Advocate and implement best practices to fine-tune customer LogicMonitor configurations.
- Automate Processes: Leverage REST API and scripting to automate routine and bulk tasks for enhanced efficiency.
- Provide Critical Feedback: Identify gaps, feature requests, and issues, and accelerate insights to Product and Development teams.
- Develop Custom Solutions: Create tailored, scripted solutions using LogicMonitor features (Websites, LogicModules, NetScans) and external integrations.
- Share Expertise: Serve as a subject matter expert by sharing technical lessons and best practices with peers and customers.
- Offer Cross-Functional Support: Occasionally assist Monitoring Engineering with LogicModule development and support Sales/Customer Success in closing deals or retaining customers.
- Stay Current: Continuously leverage internal resources to stay updated on new product features, enhancements, and best practices.
What You'll Need
3–4 years of experience as an IT professional or software engineer.
2+ years in IT operations, including systems administration, network engineering, and DevOps.
1+ years of hands-on scripting/programming experience in Python, PowerShell, Java, or Groovy.
Subject matter expert in one or more IT domains—such as Windows/Linux server, networking, security, storage, virtualisation, or cloud (AWS, Azure, GCP).
Proficiency with web technologies, including HTTP, JSON, RegEx, and REST APIs.
Willingness to travel 10–20%.
Experience using AI tools to enhance productivity, innovation, or problem-solving.
LogicMonitor is an Equal Opportunity Employer. At LogicMonitor, we believe that innovation thrives when every voice is heard and each individual is empowered to bring their unique perspective. We’re committed to creating a workplace where diversity is celebrated, and all employees feel inspired and supported to contribute their best. For us, equal opportunity means fostering a truly inclusive culture where everyone has the chance to grow and succeed.
Solutions Engineer in London employer: Logicmonitor
At LogicMonitor, we pride ourselves on fostering a vibrant work culture that prioritises trust, customer obsession, and continuous improvement. Located in the heart of London near Waterloo and Blackfriars, our office serves as a dynamic hub for collaboration and creativity, offering employees ample opportunities for professional growth and recognition. With a commitment to diversity and inclusion, we empower our team members to thrive and do the best work of their careers, making us a truly exceptional employer.
StudySmarter Expert Advice🤫
We think this is how you could land Solutions Engineer in London
✨Tip Number 1
Network like a pro! Reach out to folks in your industry on LinkedIn or at local meetups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions and showcasing your problem-solving skills. We recommend doing mock interviews with friends or using online platforms to get comfortable.
✨Tip Number 3
Show off your passion for the role! When you get the chance to chat with potential employers, let them know why you're excited about the Solutions Engineer position and how you can contribute to their team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our awesome team.
We think you need these skills to ace Solutions Engineer in London
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the Solutions Engineer role shine through. We want to see how excited you are about working with cutting-edge technology and helping customers succeed!
Tailor Your Experience:Make sure to highlight your relevant experience in IT operations and scripting. We love seeing how your background aligns with our needs, so don’t be shy about showcasing your skills in Python, PowerShell, or any other tech you've mastered.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and focus on what makes you a great fit for the role. Remember, less is often more!
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Logicmonitor
✨Know Your Stuff
As a Solutions Engineer, you'll need to demonstrate your expertise in IT operations and scripting. Brush up on your knowledge of LogicMonitor and be ready to discuss how you've used tools like Python or PowerShell in past projects. Show them you can not only talk the talk but also walk the walk!
✨Showcase Collaboration Skills
This role involves working closely with various teams, so highlight your experience in collaborative environments. Prepare examples of how you've successfully partnered with others to deliver projects or solve problems. This will show that you're a team player who can drive customer adoption effectively.
✨Prepare for Technical Questions
Expect some technical questions during the interview. Review common scenarios related to IT monitoring and be ready to explain how you would approach them. Think about how you would optimise configurations or automate processes using REST APIs, as these are key aspects of the job.
✨Emphasise Customer Focus
LogicMonitor values customer obsession, so be prepared to discuss how you've prioritised customer needs in your previous roles. Share specific examples of how you've helped clients adopt new technologies or improve their IT strategies. This will demonstrate that you align with their core values.
