Requirements
- Bachelor's Degree or equivalent education and 10+ years of related experience
- Strong communication (oral and written), organizational, presentation, project management and team building skills
- Strong understanding of business technology landscapes and well versed on the entire portfolio of LM solutions
- Ability to successfully support/interact with multiple sales teams in a highly transactional environment
- Ability to work in a fast-paced, entrepreneurial “start-up” environment, requiring skills in critical thinking, influencing, and managing multiple priorities under tight deadlines
- Previous Manager level experience required
- Must have a valid driver's license and satisfactory driving record
- Deep knowledge of the infrastructure technology and SaaS industry landscape
- Strong written and verbal communication skills
- Strong analytical, problem-solving, and logical reasoning skills
- Ability to conduct technical discovery with Prospects and clients
- Strong problem-solving skills: must be capable of accurately assessing needs, maintaining a calm business demeanor & taking decisive steps to resolve issues
- Goal-focused, dynamic person who is detailed and tenacious. Analytical, detail-oriented and possess the ability to rapidly transition from the big picture to the minutiae
- Comfort with ambiguity, but ability to drive to clarity
- Responsible for overseeing employee performance while also working to maximize the team's efficiency, productivity and performance
- Demonstrated ability to interact within all levels of a solution partner or customer organization
- Passionate about groundbreaking technology
- Experience successfully managing and building strong working relationships with cross-functional teams internally and externally
What the job involves
- The Senior Manager of Customer Technical Architects will provide direction to their Customer Technical Architects team
- Own all aspects of building and managing a scalable, world-class team of Customer Technical Architects, providing guidance in SaaS technology, sales strategy, relationship building, enterprise solution development and trial execution / conversion
- CTAs act as the primary technical & strategic point of contact for customers & internal stakeholders, building strong relationships
- Understand customer needs and translate them into technical requirements
- CTAs provide expert advice on best practices, solution architecture, and technology choices
- Help customers optimize their use of the LM Platform
- They serve as the feedback loop to PDE as they gather feedback from customers to inform & influence PDE roadmap
- Collaborate with PDE to ensure customer needs are addressed in future releases
- Partner with sales to achieve quota targets, company goals, foster strong sales and SE relationships
- Coaching/mentoring a team of Customer Technical Architects (CTA's)
- Providing direction to the sales teams for solutions, as well as, the delivery and operational support for our business
- Managing Customer Technical Architects (CTA) development through cross-training, hiring, retention, and skills development programs
- Manage and grow your direct reports along their desired career paths and ensure high performance of your team
- Capable of frequently presenting sales and engineering presentations to our high impact opportunities within the market segment
- Managing the CTA workload with a focus on accuracy and timeliness of responding to customer and internal requests
- Partner with sales management to prioritize CTA engagements based on needs of the customer and the business unit
- Remove internal roadblocks for CTA's to maximize the percentage of the day spent supporting opportunities
- Work with sales enablement team, CTA managers to develop processes and content in support of rapid on-boarding of Customer Technical Architects
- Implement strategies to improve trial win rates, beat the competition, and develop stronger technical buyer relationships
- Improve and create processes that allow the team to operate more effectively
- Analyze Customer Technical Architects statistics/metrics around team performance
- Evaluate and determine hiring ratios of CTA's to ensure appropriate technical coverage for all aspects of the sales team
- Approve and manage expenditures
