At a Glance
- Tasks: Shape the future of IT infrastructure and empower global enterprises with innovative solutions.
- Company: Join LogicMonitor, a leader in IT infrastructure monitoring with a collaborative culture.
- Benefits: Competitive salary, travel opportunities, and professional development in a dynamic environment.
- Other info: Engage with customers, conduct training, and influence product development.
- Why this job: Make a real impact by driving customer success and optimising their IT infrastructure.
- Qualifications: 10-15+ years in technical roles with expertise in IT infrastructure and software development.
The predicted salary is between 70000 - 90000 £ per year.
Requirements
- 10-15+ years experience required in a similar technical role
- Significant experience in IT Infrastructure and/or software development, with special emphasis in areas of Compute, Storage, Databases, Networking, Application Services, Big Data and/or distributed computing
- Proficiency in virtualization/cloud-native architectures, containerization, observability, and DevOps, along with Linux/Windows/Network administration and operations
- Hands-on coding/scripting experience (groovy, powershell, python, ruby, etc…)
- Strong understanding of enterprise systems, information, and data flows, with experience in delivering API-based solutions
- Superior oral and written communication skills in English, with strong technical writing capabilities and excellent troubleshooting instincts
- Willingness to travel to deliver onsite training/evangelism
What the job involves
- Shape the future of IT infrastructure monitoring as a Senior Customer Technical Architect at LogicMonitor. In this pivotal role, you’ll empower global enterprises to unlock the full potential of our innovative platform
- Partnering with the Customer Experience and Sales teams, you’ll eliminate technical barriers, provide expert guidance, and drive customer success in managing critical IT infrastructure
- Customer Engagement: Act as the primary technical point of contact for customers, building strong relationships. Understand customer needs and translate them into technical requirements
- Technical Strategy Development: Collaborate with internal stakeholders (sales, account management, product) to understand the customer's business goals and challenges and to align LM technology solutions to those goals
- Solution Design and Architecture: Design scalable and robust technical solutions that meet customer requirements. Create and maintain architectural documentation and guidelines
- Technical Advisory: Provide expert advice on best practices, solution architecture, and technology choices. Help customers optimize their use of the LM Platform
- Technology Evaluation and Selection: Conduct POCs to test and evaluate new features released by PDE
- Troubleshooting and Support: Assist customers in troubleshooting and resolving complex technical issues beyond the scope of support
- Customer Training and Enablement: Conduct Best-Practices training sessions and workshops to empower customer teams with the necessary skills
- Feedback Loop: Gather feedback from customers to inform & influence PDE roadmap. Collaborate with PDE to ensure customer needs are addressed in future releases
- Technical Presentations and Demonstrations: Conduct product demonstrations and technical presentations to showcase solutions
Senior Customer Technical Architect in London employer: Logicmonitor
At LogicMonitor, we pride ourselves on being an exceptional employer that fosters a collaborative and innovative work culture. As a Senior Customer Technical Architect, you will not only have the opportunity to shape the future of IT infrastructure monitoring but also benefit from continuous professional development, a supportive team environment, and the chance to engage with global enterprises. Our commitment to employee growth, coupled with our focus on cutting-edge technology, makes LogicMonitor a rewarding place to advance your career.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Customer Technical Architect in London
✨Tip Number 1
Network like a pro! Get out there and connect with folks in the industry. Attend meetups, webinars, or tech conferences where you can chat with potential employers and other professionals. Remember, it’s all about who you know!
✨Tip Number 2
Show off your skills! Create a portfolio or GitHub repository showcasing your projects and coding prowess. This is your chance to demonstrate your hands-on experience with technologies like cloud-native architectures and scripting languages.
✨Tip Number 3
Prepare for interviews by practising common technical questions and scenarios related to IT infrastructure and software development. We recommend doing mock interviews with friends or using online platforms to get comfortable with the process.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our team and shaping the future of IT infrastructure monitoring.
We think you need these skills to ace Senior Customer Technical Architect in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Senior Customer Technical Architect role. Highlight your 10-15+ years of experience and focus on relevant skills like IT infrastructure, cloud-native architectures, and hands-on coding. We want to see how your background aligns with what we're looking for!
Showcase Your Technical Skills:In your application, don’t just list your technical skills—show us how you've used them! Whether it's virtualization, databases, or scripting, give examples of projects where you’ve made an impact. This helps us understand your hands-on experience better.
Communicate Clearly:Since strong communication skills are key for this role, make sure your written application reflects that. Use clear, concise language and structure your application well. We appreciate a good narrative that showcases your journey and expertise!
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and it ensures your application goes directly to us. Plus, we love seeing candidates who take that extra step!
How to prepare for a job interview at Logicmonitor
✨Know Your Tech Inside Out
Make sure you’re well-versed in the technologies mentioned in the job description. Brush up on your knowledge of virtualization, cloud-native architectures, and the specific tools like VMWare and SQL databases. Being able to discuss these confidently will show that you’re the right fit for the role.
✨Prepare Real-World Examples
Think of specific instances where you've successfully tackled challenges similar to those outlined in the job description. Whether it’s designing a scalable solution or troubleshooting a complex issue, having concrete examples ready will help you demonstrate your expertise effectively.
✨Practice Your Communication Skills
Since this role requires superior oral and written communication skills, practice explaining technical concepts in simple terms. You might be asked to present solutions or conduct training sessions, so being clear and engaging is key to making a great impression.
✨Show Enthusiasm for Customer Engagement
This position involves a lot of customer interaction, so express your passion for building relationships and helping clients succeed. Be prepared to discuss how you’ve previously engaged with customers and how you can bring that experience to the table.
