At a Glance
- Tasks: Drive customer success and build strong relationships to maximise value from our platform.
- Company: Join a certified Great Place To Work with a vibrant culture in London.
- Benefits: Enjoy competitive pay, recognition, and opportunities for professional growth.
- Other info: Dynamic work environment with a focus on collaboration and personal development.
- Why this job: Be part of an innovative team transforming digital infrastructure and enhancing customer experiences.
- Qualifications: 5+ years in customer success or account management, preferably in a SaaS environment.
The predicted salary is between 63000 - 77000 £ per year.
About Us
We love going to work and think you should too. Our team is dedicated to trust, customer obsession, agility, and striving to be better every day. These values serve as the foundation of our culture, guiding our actions and driving us towards excellence. We foster a culture of performance and recognition, allowing us to transform growth as we enable our employees to do the best work of their careers. This position is located in London, England. Our office is situated in a core location near Waterloo and Blackfriars on the Southbank.
What You’ll Do
LogicMonitor® is the AI-first hybrid observability platform powering the next generation of digital infrastructure. LogicMonitor delivers complete visibility and actionable intelligence across on-premises, cloud, and edge environments. By anticipating issues before they strike, optimising resources in real time, and enabling faster, smarter decisions, LogicMonitor helps IT and business leaders protect margins, accelerate innovation, and deliver exceptional digital experiences without compromise. The Customer Success Manager is responsible for the product and partnership success of the LogicMonitor customer. Through collaboration, you will coach customers to achieve their business goals and maximise value from their investment in the LogicMonitor platform. You will interact with customers regularly to build relationships, drive adoption, provide awareness to all available LogicMonitor resources, ensure on-time subscription renewals, and uncover growth opportunities. The CSM is responsible for all aspects of client account success, including training, onboarding, adoption, retention, growth, and advocacy.
What You’ll Need
- 5+ years’ experience in account management, customer success, customer support, or technical product training and value articulation with a preference at a SaaS company (IT)
- Bachelor's Degree preferred, with a preference for technical degrees such as computer science or computer information systems
- Intermediate-level knowledge of IT infrastructure key concepts (Windows/Mac, cloud computing, networking, and infrastructure monitoring)
- Experienced in stepping into unfamiliar situations, de-escalating critical issues, ensuring clients are positioned for success with minimal managerial support
- Experience in developing all-inclusive success plans to help drive LM alignment with customer's overall business objectives
- The ability to work in a fast-paced dynamic environment during tremendous growth
- Willingness to travel 1-2 times per quarter
LogicMonitor is an Equal Opportunity Employer. At LogicMonitor, we believe that innovation thrives when every voice is heard and each individual is empowered to bring their unique perspective. We’re committed to creating a workplace where diversity is celebrated, and all employees feel inspired and supported to contribute their best.
Customer Success Manager, Enterprise employer: logicmonitor
LogicMonitor is an exceptional employer that fosters a dynamic and collaborative work culture in the heart of London. With a strong focus on employee growth, we offer comprehensive training and development opportunities, empowering our team to excel in their roles. Our commitment to innovation and partnership ensures that you will be part of a forward-thinking company that values your contributions and supports your career aspirations.
