At a Glance
- Tasks: Drive product adoption and customer satisfaction across EMEA accounts with innovative AI solutions.
- Company: Join LogicGate, a leading AI GRC platform recognised for its collaborative culture.
- Benefits: Enjoy competitive salary, generous paid holidays, and career development opportunities.
- Other info: Flexible hybrid work environment with a focus on inclusivity and community engagement.
- Why this job: Make a real impact by helping businesses navigate risk and compliance challenges.
- Qualifications: 3-5 years in Customer Success or Account Management, preferably in B2B SaaS.
The predicted salary is between 56700 - 69300 £ per year.
LogicGate® is the leading AI GRC platform for the Enterprise, helping governance, risk, and compliance teams limit surprises, strengthen resilience, augment program performance, and confidently quantify impact and business value. Built to provide a centralized view of risk and compliance, with AI intelligence woven into the platform's core, LogicGate delivers real-time insights and actionable data to help drive current business decisions, with the flexibility to scale alongside evolving business needs. Recognized as a Leader in the GRC Market, LogicGate continues to further solidify its position as a best-in-class platform.
As the EMEA Customer Success Manager, you will drive product adoption, relationship health, and value realization across a dedicated portfolio of Risk Cloud® accounts. Operating as a critical member of our UK footprint, you will work autonomously with customers across EMEA time zones while collaborating closely with US leadership and cross-functional teams. This role combines hands-on GRC domain expertise, self-reliance in a distributed environment, and proactive partnership to turn our customers' risk programs into strategic business advantages.
What You’ll Do
- Manage a Book of EMEA Accounts: Own the end-to-end success and satisfaction for a portfolio of European enterprise customers, ensuring they derive continuous, measurable value from Risk Cloud.
- Drive Autonomous Account Strategy: Manage day-to-day account operations, set delivery priorities, and proactively solve customer challenges independently in a distributed, cross-time-zone working model.
- Expand Account Footprint: Identify and qualify upsell and cross-sell opportunities using the Risk Cloud Use Case Map, partnering with Sales and Solutions Engineering to expand customer maturity.
- Protect Business & Forecast Health: Monitor account risk indicators, maintain accurate churn and renewal forecasts 2–3 quarters out, and execute proactive "save" strategies when at-risk accounts are identified.
- Apply EMEA GRC Expertise: Translate European regulatory and compliance requirements—such as GDPR, NIS2, DORA, and ISO 27001—into actionable Risk Cloud configurations and workflows.
- Build Executive Presence: Establish strong, trusted relationships with key administrative users, program owners, and executive leadership across European enterprise accounts.
- Leverage Modern AI Workflows: Utilize AI tools and platform intelligence capabilities to streamline routine customer management tasks, analyze program data, and deliver tailored customer insights.
- Engage via In-Person Touchpoints: Attend scheduled customer, team, and company on-sites, and participate in local UK team co-working sessions to drive cross-functional alignment and collaboration.
What You Bring
- 3–5 years of experience in Customer Success, Account Management, or enterprise client-facing roles at a B2B SaaS organization, specifically managing European accounts.
- Proven Distributed Autonomy: Strong track record of self-reliance, personal accountability, and time-management skills necessary to thrive in a remote setting.
- AI Literacy & Curiosity: Demonstrated interest and practical experience in adopting AI tools, automated workflows, and data-driven methods to elevate productivity and customer success outputs.
- Collaboration & On-Site Readiness: Willingness and ability to travel as-needed and work across global timezones for customer meetings, company on-sites, and monthly local UK co-working gatherings.
- Executive Communication: Excellent verbal, written, and presentation skills with the ability to tailor messaging from platform administrators up to C-suite executives.
Location: Based in and legally authorized to work in the United Kingdom.
Nice to Have:
- Experience working with modern GRC platforms (Risk Cloud, AuditBoard, OneTrust, Archer, or ServiceNow GRC) as a CSM, consultant, or practitioner.
- Understanding of European enterprise business norms and regulatory frameworks (e.g., GDPR, NIS2, DORA, ISO 27001, SOC 2).
- Proficiency with CS platforms (Planhat, ChurnZero, or equivalent) and CRM tools (Salesforce).
LogicGate’s Hybrid Workplace
Our hybrid workplace allows for flexibility aligned to role responsibilities and exceptional customer delivery. Location requirements for this role can be found above.
Total Rewards
Our Total Rewards Package is designed to support you both at work and outside of it. In addition to offering competitive salary, variable compensation (bonus), equity and health and wellness benefits, we are proud to offer generous Paid Holiday, 9 Annual Bank Holidays, Summer Fridays, allowing you time to recharge and relax. We are focused on and invested in career development and learning opportunities including access to LinkedIn Learning, regular People Leader training, our internal Mentorship Program, and annual Continued Education Program.
Our Culture
At LogicGate, our culture and employee experience are grounded in our core values of Be as One, Do the Right Thing, Embrace Curiosity, Own It, Empower Customers, and Raise the Bar, which guide how we show up - for each other, our customers, and all we interact with. We believe that the strongest teams are made up of individuals who bring their different identities, experiences, and perspectives to the table. We are committed to fostering an inclusive work environment where all employees’ differences are celebrated and everyone is encouraged to bring their authentic selves to work. We encourage everyone to join one of our Employee Resource Groups (AAPI @ LogicGate, Pride at LogicGate, and Women in LogicGate) to participate in and contribute to conversations that foster an inclusive culture. LogicGate also believes strongly in giving back to the communities in which we live and work. To enable our teams to give back, we offer paid volunteer hours and company-wide charitable activities supporting a variety of organizations and causes. We are proud to have been recognized as a top workplace by Built In, Crain’s Chicago Business, the Chicago Tribune, and more.
Excited about LogicGate but not familiar with GRC?
GRC stands for Governance, Risk, and Compliance. GRC professionals help their companies manage uncertainty, act with integrity, and stay on the right side of the law. The GRC market is rapidly expanding with continuous growth opportunities. The current market size was valued at $50.5 billion in 2024 and is projected to reach $104.5 billion by 2031.
EMEA Customer Success Manager employer: LogicGate
LogicGate is an exceptional employer that prioritises employee empowerment and growth within a dynamic hybrid workplace. With a strong commitment to inclusivity, career development opportunities, and a culture grounded in core values, employees are encouraged to bring their authentic selves to work while contributing to meaningful community initiatives. Located in the UK, LogicGate offers competitive rewards, generous paid holidays, and a supportive environment that fosters high performance and collaboration across diverse teams.
StudySmarter Expert Advice🤫
We think this is how you could land EMEA Customer Success Manager
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at LogicGate. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like LogicGate before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace EMEA Customer Success Manager
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to LogicGate:Your cover letter is your chance to shine! Tell us why you want to work at LogicGate specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at LogicGate!
How to prepare for a job interview at LogicGate
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
