At a Glance
- Tasks: Drive client success and growth through strategic partnerships and expert guidance.
- Company: Join Logicbroker, a leader in digital commerce innovation.
- Benefits: Enjoy hybrid work flexibility, competitive salary, and a supportive culture.
- Other info: Collaborative environment with opportunities for travel across the UK and Europe.
- Why this job: Make a real impact on global brands while developing your career.
- Qualifications: 4-5 years in client-facing roles; SaaS and eCommerce experience preferred.
The predicted salary is between 36000 - 60000 £ per year.
About Logicbroker, Inc. Logicbroker is the Agentic Commerce Orchestration Engine helping enterprise retailers, brands, suppliers, and distributors connect and grow. Our Intelligent Commerce Network powers over $10B in GMV for global leaders like Samsung, Walgreens, and Home Depot by automating the entire process from discovery to doorstep and stock to dock. We make products discoverable, shoppable, fulfillable, and returnable so our clients can grow faster, delight customers, and run smarter operations.
Virtualstock, a Logicbroker company, is expanding its Client Success function and seeking an experienced and dynamic Client Success Manager (CSM) to join the high-performing team. This is a hybrid role based in our Reading office (2–3 days per week onsite). Please note that there will be a travel requirement across the UK and Europe, so candidates must be comfortable with regular travel as part of this role.
The CSM plays a pivotal role as a strategic adviser to our clients, driving growth, retention, revenue expansion, and demonstrating the business value of the Virtualstock platform. As a trusted partner, you will work closely with senior client stakeholders to provide platform and industry expertise that will accelerate eCommerce growth and establish Virtualstock as a critical component of their success. This role combines strategic relationship management, consultative partnership development, customer success planning, and commercial acumen to deliver measurable business value, maximising client impact, and long‑term retention.
What You’ll Do
- Act as a trusted adviser, aligning our solutions with the client’s evolving eCommerce needs to drive sustainable and profitable growth.
- Build and maintain strong, long‑term relationships with key decision‑makers and stakeholders.
- Develop a deep understanding of the client’s industry, business, and strategic priorities that influence eCommerce growth.
- Conduct regular strategic business reviews (SBRs) to demonstrate ROI, discuss business objectives, and identify growth opportunities.
- Identify and capitalise on upsell, cross‑sell, and expansion opportunities within existing accounts.
- Partner with Sales to develop account growth strategies and effectively manage a robust pipeline of incremental revenue opportunities.
- Work with clients to achieve specific financial targets related to the growth of their Dropship, Marketplace, and overall eCommerce programmes.
- Proactively monitor customer health, identify risks, and implement mitigation strategies.
- Proactively manage client renewals and collaborate with ecosystem partners to ensure client health is closely monitored, and stakeholders remain engaged.
- Drive adoption of platform features and new solutions to maximise business value and outcomes.
- Facilitate training and enablement on the platform as needed to optimise product usage and expand client programmes.
- Use data analysis and customer insights to recommend strategies that drive growth and operational efficiency.
- Act as an industry expert, sharing key market trends, benchmarks, and best practices to position Virtualstock as a strategic partner.
- Collaborate with Sales, Marketing, and Product teams to share customer feedback and align on growth strategies.
- Maintain accurate account information within account plans and CRM systems, reporting on client health, opportunities, and risks.
- Provide regular updates on revenue forecasts, expansion opportunities, and churn risks.
- Travel across the UK and Europe as required to meet clients, attend strategic reviews, and represent Virtualstock at key engagements.
What We Need
- 4-5 years’ experience in a client‑facing strategic role such as Client Success, Account Management, Management Consulting, or Account Executive Sales.
- Experience in SaaS and eCommerce is advantageous.
- Strong commercial acumen and experience in activities such as upselling, cross‑selling, and contract renewals.
- Strong interpersonal skills, with the ability to listen to customers and translate their needs into actionable solutions.
- Proven experience developing strong client relationships built on rapport and trust.
- High level of confidence and experience presenting to senior business and technical stakeholders.
- Ability to challenge thinking and encourage action to achieve key business outcomes.
- Skilled at facilitating effective meetings and confidently steering strategic conversations with client stakeholders.
- Demonstrated track record of developing effective executive‑level presentations using PowerPoint and other tools.
- Ability to synthesise complex data and insights into clear, actionable recommendations.
- Ability to manage multiple projects and prioritise both client and internal needs.
- Experience managing a large client portfolio with a strong focus on quality and meeting specific KPIs.
- Excellent organisational and communication skills.
- Strong collaborative mindset and experience working cross‑functionally with key internal teams.
- A self‑starter who is comfortable working in a fast‑paced environment.
- Naturally curious, unafraid to ask questions, seek support, or take on tasks outside of typical responsibilities.
- Willingness and flexibility to travel across the UK and Europe.
Why Us?
- Mission‑Driven Culture: Be part of a company transforming digital commerce through innovation and agility; your work directly shapes how global brands connect with customers.
- Collaborative, No‑Ego Environment: We believe the best ideas win, not the loudest voices. You’ll work alongside teammates who challenge and support each other.
- Hybrid Flexibility with High‑Performance Energy: Whether remote or in‑office, we foster autonomy and accountability because we trust you to own your success.
- Leadership That Listens: Our executives are not just accessible; they’re invested in your growth, open to your ideas, and committed to building a company where people thrive.
- Celebrated Wins, Shared Learnings: From team offsites to Slack shoutouts, we celebrate progress and learn from setbacks together.
Seniority level: Mid‑Senior level
Employment type: Full‑time
Job function: Other
Industries: Software Development
Location: Reading Street, England, United Kingdom
Customer Success Manager in Street employer: Logicbroker
At Logicbroker, we pride ourselves on being an exceptional employer, offering a mission-driven culture that empowers our employees to transform digital commerce. Our collaborative, no-ego environment fosters innovation and supports personal growth, while our hybrid work model provides the flexibility to thrive both in and out of the office. With strong leadership committed to your development and a focus on celebrating achievements, joining our team means being part of a dynamic company where your contributions truly matter.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager in Street
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Logicbroker. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Logicbroker before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Success Manager in Street
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Logicbroker:Your cover letter is your chance to shine! Tell us why you want to work at Logicbroker specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Logicbroker!
How to prepare for a job interview at Logicbroker
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
