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- Tasks: Drive client growth and retention by providing strategic advice and building strong relationships.
- Company: Join a leading tech company transforming eCommerce for global brands.
- Benefits: Competitive salary, flexible working options, and opportunities for professional development.
- Other info: Dynamic team environment with significant career advancement potential.
- Why this job: Be a key player in helping top brands succeed in the digital marketplace.
- Qualifications: Experience in client management and a passion for eCommerce.
The predicted salary is between 50000 - 65000 £ per year.
About Virtualstock, a Logicbroker Company. We are an Agentic Commerce Orchestration Engine helping enterprise retailers, brands, suppliers, and distributors connect and grow. Our Intelligent Commerce Network powers over $10B in GMV for global leaders like Samsung, Walgreens, and Home Depot by automating the entire process from discovery to doorstep and stock to dock. We make products discoverable, shoppable, fulfillable, and returnable so our clients can grow faster, delight customers, and run smarter operations.
Job Summary: Logicbroker is expanding its Client Success organization and seeking an experienced and dynamic Sr. Client Success Manager (CSM) to join the high‑performing team. The CSM plays a pivotal role as a strategic advisor to our clients in driving growth, retention, revenue expansion, and demonstrating the business value of the Logicbroker platform. As a trusted partner, you will work closely with senior client stakeholders to provide platform and industry expertise that will drive eCommerce growth and solidify Logicbroker as a critical component to their success. This role integrates strategic relationship management, consultative partnership development, customer success planning, and commercial acumen to deliver measurable business value, maximizing client impact and long‑term retention.
What You’ll Do:
- Act as a trusted advisor, aligning our solutions with the client’s evolving eCommerce business needs to drive sustainable and profitable growth.
- Build and nurture strong, long‑term relationships with key decision‑makers and stakeholders.
- Develop a deep understanding of the client’s industry, business, and strategic priorities that drive eCommerce growth.
- Conduct regular strategic business reviews (QBRs) to showcase ROI, discuss business goals, and uncover growth opportunities.
- Identify and capitalize on upsell, cross‑sell, and expansion opportunities within existing accounts.
Client Success Manager in London employer: Logicbroker
Contact Detail:
Logicbroker Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Success Manager in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Virtualstock on LinkedIn. A friendly chat can give us insider info and maybe even a referral, which can really boost our chances.
✨Tip Number 2
Prepare for the interview by researching the company’s recent projects and successes. We want to show that we’re not just interested in the role but also genuinely excited about what they do!
✨Tip Number 3
Practice our pitch! We should be ready to explain how our skills align with their needs. Let’s highlight our experience in client success and how we can drive growth for their clients.
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email can keep us top of mind and show our enthusiasm for the role. Plus, it’s a great way to reiterate our fit for the position.
We think you need these skills to ace Client Success Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Client Success Manager role. Highlight your experience in relationship management and any relevant eCommerce expertise. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about client success and how your skills align with our mission at Logicbroker. Be genuine and let your personality come through.
Showcase Your Achievements: When detailing your past roles, focus on specific achievements that demonstrate your ability to drive growth and retention. Numbers speak volumes, so if you’ve increased revenue or improved client satisfaction, let us know!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Logicbroker
✨Know Your Client Inside Out
Before the interview, dive deep into understanding the company’s clients and their industries. Familiarise yourself with their business models, challenges, and how Logicbroker's platform can address these needs. This will help you demonstrate your ability to act as a trusted advisor.
✨Showcase Your Relationship-Building Skills
Prepare examples of how you've successfully built and nurtured relationships with key stakeholders in previous roles. Highlight specific instances where your relationship management led to client retention or growth, as this aligns perfectly with the role's requirements.
✨Be Ready for Strategic Discussions
Expect to discuss strategic business reviews and how you would approach them. Think about how you would showcase ROI and identify growth opportunities for clients. Having a structured plan or framework in mind will show your strategic thinking capabilities.
✨Highlight Your Commercial Acumen
Demonstrate your understanding of upselling and cross-selling strategies. Prepare to discuss how you've identified and capitalised on such opportunities in the past. This will illustrate your ability to drive revenue expansion, which is crucial for the Client Success Manager role.