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- Tasks: Provide tech support via phone, email, and chat for various software and hardware issues.
- Company: Join Logicalis, a diverse and inclusive tech company dedicated to client service excellence.
- Benefits: Enjoy competitive pay, flexible hours, and the chance to work in a dynamic environment.
- Why this job: Perfect for tech enthusiasts wanting to make an impact while developing their skills in a supportive culture.
- Qualifications: Bilingual in Dutch and English, with a year of experience in a service desk or call centre.
- Other info: Must have a personal smartphone for work-related tasks; remote work options available.
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Service Desk Technician – Bilingual Dutch/English, Langley
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Client:
Logicalis
Location:
Langley, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
020eee805d43
Job Views:
10
Posted:
18.07.2025
Expiry Date:
01.09.2025
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Job Description:
Job Description
Summary
Provides support via phone, e-mail and chat for various PC hardware and software applications.
** THIS POSITION REQUIRES THE EMPLOYEE BE PROFICIENT IN ENGLISH & DUTCH **
Essential Duties and Responsibilities
Provides support via phone, e-mail and chat to employees of corporate clients.
Assists users in troubleshooting Outlook.
Provides support for Microsoft Operating Systems (Windows7, Windows 10).
Provides support for Microsoft Office Products (Word, Excel, PowerPoint, Office).
Provides support for mobile devices including configuration and email sync.
Handles 50-60 issues per day efficiently and appropriately.
Maintains regular and punctual attendance.
Utilizes Active Directory database to reset network passwords.
Assists users in adding and changing network printers.
Provides technical support for VPN connectivity issues.
Controls user’s computers utilizing remote access tools.
Troubleshoots remote access connectivity problems.
Demonstrates and actively promotes an understanding and commitment to the mission of Logicalis through performing behaviors consistent with the organization\’s values.
Maintains a working knowledge of applicable Federal, State, and Local laws and regulations as well as policies and procedures of Logicalis in order to ensure adherence in a manner that reflects honest, ethical and professional behaviors.
Supports and conducts self in a manner consistent with client service expectations.
Supervisory Responsibilities
This job has no supervisory responsibilities.
Qualifications
To perform this job successfully, an individual should be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education/Experience/Technical Requirements/Certifications
Equivalent combination accepted.
Education
Trade School Certificate or Associate Degree in related field.
Experience / Technical Requirements:
1 year experience in call center or service desk environment.
Knowledge of various PC hardware and software applications including:
– Operating Systems: Windows 7, Windows 10
– Office Support
– User creations/terminations (tasks/requests)
– ServiceNow or other ticketing systems
– Internet Service Provider (ISP), Cable Modem, and Internet Support.
Effective troubleshooting and documentation skills
Experience navigating a knowledgebase
Proficient use of Microsoft Office applications.
Certifications
None
Other Skills and Abilities
Strong technical and client interaction skills.
Self-starter with excellent organizational, administrative and interpersonal skills.
Ability to follow through with tasks, projects, and troubleshooting with minimal supervision.
Excellent oral, written, technical, and business communication skills.
Ability to multi-task and work in fast paced environment.
Hardware & Software Requirements
To perform the duties of this role you are required to have a personal smart phone with 2-factor authentication capabilities that can willfully be used for work related tasks.
Physical Demands
The physical demands described here are representative of those that should be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee isconstantly required to sit,talk, see, hear,and use handsand arms. The employee is frequently required to stand; move about,climb stepsor balance and stoop, kneel, crouch, or crawl. The employee may occasionally lift and/or move up to 10 pounds.
The above statements describe the general nature and level of work being performed by individuals assigned to this classification. This is not intended to be an exhaustive list of all responsibilities and duties required of personnel so classified.
Logicalis is an Equal Opportunity Employer. It is our policy to employ people who are qualified by reason of education, training, experience, and demonstrated performance. We value diversity and inclusion at our company. We do not discriminate on the basis of race, color, religion, national origin, sexual orientation, gender identity and gender expression, marital status, age, height, weight, disability, veteran status, or any other reason prohibited by applicable federal or state laws.
Hourly Compensation Range: $16/hr to $18/hr
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Service Desk Technician - Bilingual Dutch/English employer: Logicalis
Contact Detail:
Logicalis Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Technician - Bilingual Dutch/English
✨Tip Number 1
Brush up on your technical skills, especially with Windows 7 and 10, as well as Microsoft Office applications. Being able to demonstrate your proficiency in these areas during the interview will set you apart from other candidates.
✨Tip Number 2
Since this role requires bilingual proficiency in Dutch and English, practice your language skills. Be prepared to answer questions or troubleshoot in both languages to showcase your fluency.
✨Tip Number 3
Familiarise yourself with common service desk tools like ServiceNow or other ticketing systems. Having a solid understanding of how these platforms work can give you an edge in the interview process.
✨Tip Number 4
Prepare for situational questions that assess your troubleshooting abilities. Think of examples from your past experiences where you successfully resolved technical issues, as this will demonstrate your problem-solving skills effectively.
We think you need these skills to ace Service Desk Technician - Bilingual Dutch/English
Some tips for your application 🫡
Highlight Bilingual Skills: Since the position requires proficiency in both Dutch and English, make sure to clearly highlight your language skills in your CV and cover letter. Mention any relevant experiences where you used these languages, especially in a professional context.
Tailor Your CV: Customise your CV to reflect the specific requirements of the Service Desk Technician role. Emphasise your experience with Microsoft Operating Systems, Office products, and any call centre or service desk experience you have.
Showcase Technical Proficiency: Detail your technical skills related to PC hardware and software applications. Include any experience with troubleshooting, remote access tools, and ticketing systems like ServiceNow, as these are crucial for the role.
Craft a Strong Cover Letter: Write a compelling cover letter that not only outlines your qualifications but also demonstrates your understanding of the company's mission and values. Use this opportunity to express your enthusiasm for the role and how you can contribute to their success.
How to prepare for a job interview at Logicalis
✨Brush Up on Technical Skills
Make sure you're familiar with the specific software and hardware mentioned in the job description, such as Windows 7, Windows 10, and Microsoft Office products. Be prepared to discuss your troubleshooting experience and how you've resolved issues in the past.
✨Demonstrate Bilingual Proficiency
Since this role requires proficiency in both Dutch and English, practice answering common interview questions in both languages. This will show your ability to communicate effectively with clients and colleagues.
✨Showcase Customer Service Experience
Highlight any previous experience you have in a call centre or service desk environment. Be ready to provide examples of how you've handled difficult customer interactions and resolved their issues efficiently.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills. Think of examples where you've successfully troubleshot technical issues or managed multiple tasks under pressure, as this is crucial for the role.
