At a Glance
- Tasks: Lead and shape the Customer Success strategy for a growing tech company.
- Company: Join Logicalis, a top-tier technology solutions provider with global partnerships.
- Benefits: Fully remote work, competitive salary, and the chance to influence business strategy.
- Other info: Collaborate with industry leaders like Cisco and Microsoft for exceptional outcomes.
- Why this job: Make a real impact on customer growth and engagement in a dynamic environment.
- Qualifications: 5+ years in senior Customer Success roles with strong commercial acumen.
The predicted salary is between 80000 - 100000 £ per year.
Join Logicalis as we build the future of Customer Success. At Logicalis, we're more than a technology solutions provider—we're Architects of Change. As one of only five Cisco Global Gold Partners and ranked within the top 1% of Microsoft Azure partners globally, we help organisations accelerate their digital transformation through innovative technology, strategic expertise, and exceptional customer outcomes.
We're now looking for an experienced and commercially minded Head of Customer Success to define, build, and lead our Customer Success function across our Networking Solutions business. This is a rare opportunity to shape the strategy, operating model, and customer engagement approach for a growing recurring revenue business while working alongside senior leadership and some of the world's leading technology partners.
The Opportunity
As Head of Customer Success, you will own the end-to-end customer lifecycle strategy, ensuring customers successfully adopt, expand, and renew their investments with Logicalis. You'll play a critical role in driving growth across Cisco Enterprise Agreements (EA), software programmes, support services, managed services, and recurring revenue streams while building a scalable Customer Success function that delivers measurable commercial outcomes. This role combines strategic leadership, commercial ownership, and customer engagement, making it ideal for someone who enjoys building functions, influencing stakeholders, and driving business growth.
What You'll Be Doing
- Strategy & Leadership
- Define and execute the Customer Success strategy across the business
- Build the business case for Customer Success and demonstrate clear ROI
- Develop customer segmentation, engagement models, and success frameworks
- Design and scale the Customer Success operating model, processes, and team structure
- Create a customer-centric culture aligned around adoption, expansion, and retention
- Customer Lifecycle Management
- Own the customer journey from purchase through onboarding, adoption, expansion, and renewal
- Drive customer engagement programmes that position Logicalis as a strategic partner
- Develop health scoring, adoption strategies, and renewal frameworks
- Identify and capitalise on expansion opportunities across the customer base
- Commercial Growth
- Increase Enterprise Agreement (EA) adoption and software programme growth
- Maximise recurring revenue opportunities through support, maintenance, and managed services
- Drive customer retention and renewal performance
- Support rebate attainment and vendor incentive programmes
- Partner with Sales and Account Management teams to deliver strong commercial outcomes
- Cross-Functional Collaboration
- Work closely with Sales, Solutions, Pre-Sales, and Vendor teams
- Engage directly with senior customer stakeholders and C-level decision-makers
- Build strong relationships with strategic partners, particularly Cisco
- Align internal teams behind a unified Customer Success strategy
What We're Looking For
Essential Experience
- 5+ years' experience in a senior Customer Success leadership role
- Proven success building and scaling Customer Success functions
- Strong experience developing customer lifecycle, retention, and expansion strategies
- Track record of driving revenue growth, profitability, and customer retention
- Experience working closely with executive leadership teams
- Strong commercial acumen and customer engagement expertise
- Exceptional stakeholder management skills across both internal and external audiences
Highly Desirable
- Experience with Cisco Enterprise Agreements (EA) and software programmes
- Understanding of software adoption, renewals, and recurring revenue models
- Experience within Managed Services, IT Services, Cloud, Networking, or Technology sectors
- Knowledge of customer health scoring, adoption frameworks, and Customer Success tooling
Why Join Logicalis?
- Opportunity to build and shape a strategic Customer Success function
- Work with one of the world's leading technology solutions providers
- Influence senior leadership and business strategy
- Drive measurable impact across recurring revenue and customer growth
- Collaborate with industry-leading partners including Cisco and Microsoft
- Fully remote working environment
- Join a business focused on innovation, growth, and customer success
Ready to Make an Impact?
If you're a Customer Success leader who thrives on building strategy, driving commercial outcomes, and creating exceptional customer experiences, we'd love to hear from you. Apply today to learn more about this exciting opportunity with Logicalis.
Head of Customer Success in Slough employer: Logicalis UK&I
At Logicalis, we pride ourselves on being Architects of Change, offering a dynamic and innovative work environment that empowers our employees to shape the future of Customer Success. With a fully remote working model, exceptional growth opportunities, and the chance to collaborate with industry leaders like Cisco and Microsoft, we foster a culture of collaboration and excellence that drives meaningful impact for our customers and our team members alike.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Customer Success in Slough
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Logicalis UK&I. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Logicalis UK&I before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Head of Customer Success in Slough
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Logicalis UK&I:Your cover letter is your chance to shine! Tell us why you want to work at Logicalis UK&I specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Logicalis UK&I!
How to prepare for a job interview at Logicalis UK&I
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
