At a Glance
- Tasks: Lead and shape the Customer Success strategy for a growing tech company.
- Company: Join Logicalis, a top-tier technology solutions provider with global partnerships.
- Benefits: Fully remote work, competitive salary, and the chance to influence business strategy.
- Other info: Collaborate with industry leaders like Cisco and Microsoft for exceptional outcomes.
- Why this job: Make a real impact on customer growth and engagement in a dynamic environment.
- Qualifications: 5+ years in senior Customer Success roles with strong commercial acumen.
The predicted salary is between 80000 - 100000 £ per year.
Join Logicalis as we build the future of Customer Success. At Logicalis, we're more than a technology solutions provider—we're Architects of Change. As one of only five Cisco Global Gold Partners and ranked within the top 1% of Microsoft Azure partners globally, we help organisations accelerate their digital transformation through innovative technology, strategic expertise, and exceptional customer outcomes.
We're now looking for an experienced and commercially minded Head of Customer Success to define, build, and lead our Customer Success function across our Networking Solutions business. This is a rare opportunity to shape the strategy, operating model, and customer engagement approach for a growing recurring revenue business while working alongside senior leadership and some of the world's leading technology partners.
The Opportunity
As Head of Customer Success, you will own the end-to-end customer lifecycle strategy, ensuring customers successfully adopt, expand, and renew their investments with Logicalis. You'll play a critical role in driving growth across Cisco Enterprise Agreements (EA), software programmes, support services, managed services, and recurring revenue streams while building a scalable Customer Success function that delivers measurable commercial outcomes. This role combines strategic leadership, commercial ownership, and customer engagement, making it ideal for someone who enjoys building functions, influencing stakeholders, and driving business growth.
What You'll Be Doing
- Strategy & Leadership
- Define and execute the Customer Success strategy across the business
- Build the business case for Customer Success and demonstrate clear ROI
- Develop customer segmentation, engagement models, and success frameworks
- Design and scale the Customer Success operating model, processes, and team structure
- Create a customer-centric culture aligned around adoption, expansion, and retention
- Customer Lifecycle Management
- Own the customer journey from purchase through onboarding, adoption, expansion, and renewal
- Drive customer engagement programmes that position Logicalis as a strategic partner
- Develop health scoring, adoption strategies, and renewal frameworks
- Identify and capitalise on expansion opportunities across the customer base
- Commercial Growth
- Increase Enterprise Agreement (EA) adoption and software programme growth
- Maximise recurring revenue opportunities through support, maintenance, and managed services
- Drive customer retention and renewal performance
- Support rebate attainment and vendor incentive programmes
- Partner with Sales and Account Management teams to deliver strong commercial outcomes
- Cross-Functional Collaboration
- Work closely with Sales, Solutions, Pre-Sales, and Vendor teams
- Engage directly with senior customer stakeholders and C-level decision-makers
- Build strong relationships with strategic partners, particularly Cisco
- Align internal teams behind a unified Customer Success strategy
What We're Looking For
Essential Experience
- 5+ years' experience in a senior Customer Success leadership role
- Proven success building and scaling Customer Success functions
- Strong experience developing customer lifecycle, retention, and expansion strategies
- Track record of driving revenue growth, profitability, and customer retention
- Experience working closely with executive leadership teams
- Strong commercial acumen and customer engagement expertise
- Exceptional stakeholder management skills across both internal and external audiences
Highly Desirable
- Experience with Cisco Enterprise Agreements (EA) and software programmes
- Understanding of software adoption, renewals, and recurring revenue models
- Experience within Managed Services, IT Services, Cloud, Networking, or Technology sectors
- Knowledge of customer health scoring, adoption frameworks, and Customer Success tooling
Why Join Logicalis?
- Opportunity to build and shape a strategic Customer Success function
- Work with one of the world's leading technology solutions providers
- Influence senior leadership and business strategy
- Drive measurable impact across recurring revenue and customer growth
- Collaborate with industry-leading partners including Cisco and Microsoft
- Fully remote working environment
- Join a business focused on innovation, growth, and customer success
Ready to Make an Impact?
If you're a Customer Success leader who thrives on building strategy, driving commercial outcomes, and creating exceptional customer experiences, we'd love to hear from you. Apply today to learn more about this exciting opportunity with Logicalis.
Head of Customer Success in Slough employer: Logicalis UK&I
At Logicalis, we pride ourselves on being Architects of Change, offering a dynamic and innovative work environment that empowers our employees to shape the future of Customer Success. With a fully remote working model, exceptional growth opportunities, and the chance to collaborate with industry leaders like Cisco and Microsoft, we foster a culture of collaboration and excellence that drives meaningful impact for our customers and our team members alike.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Customer Success in Slough
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Tailor your answers to show how your experience aligns with their goals, especially in Customer Success.
✨Tip Number 3
Showcase your achievements! Use specific examples of how you've driven customer success and growth in previous roles. Numbers speak louder than words!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive.
We think you need these skills to ace Head of Customer Success in Slough
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Head of Customer Success role. Highlight your experience in building Customer Success functions and driving revenue growth, as these are key aspects of what we're looking for.
Showcase Your Achievements:Don’t just list your responsibilities; share specific examples of how you've successfully managed customer lifecycles or improved retention rates. We want to see the impact you've made in previous roles!
Be Authentic:Let your personality shine through in your application. We value genuine passion for customer success and innovation, so don’t hesitate to express why you’re excited about this opportunity with us at Logicalis.
Apply Through Our Website:For the best chance of getting noticed, make sure to apply directly through our website. This helps us keep track of applications and ensures you’re considered for this exciting role!
How to prepare for a job interview at Logicalis UK&I
✨Know Your Customer Success Strategies
Before the interview, brush up on your knowledge of customer success strategies, particularly in relation to the technology sector. Be ready to discuss how you've successfully built and scaled customer success functions in the past, as this will show your expertise and alignment with what Logicalis is looking for.
✨Demonstrate Commercial Acumen
Logicalis is keen on candidates who can drive revenue growth and profitability. Prepare examples from your previous roles where you’ve influenced commercial outcomes or developed successful customer lifecycle strategies. This will highlight your ability to contribute to their business goals.
✨Engage with Stakeholders
Since the role involves working closely with senior leadership and strategic partners, think of instances where you've effectively managed stakeholder relationships. Be ready to share how you’ve engaged with C-level decision-makers and built strong partnerships, especially in a tech environment.
✨Showcase Your Adaptability
The ability to adapt and thrive in a fast-paced environment is crucial. Prepare to discuss how you've navigated changes in customer needs or market conditions in your previous roles. This will demonstrate your readiness to shape and lead the Customer Success function at Logicalis.
