At a Glance
- Tasks: Lead and shape the Customer Success strategy for a growing tech company.
- Company: Join Logicalis, a top-tier technology solutions provider with global partnerships.
- Benefits: Fully remote work, competitive salary, and the chance to influence business strategy.
- Other info: Collaborate with industry leaders like Cisco and Microsoft in an innovative environment.
- Why this job: Make a real impact on customer experiences and drive commercial growth.
- Qualifications: 5+ years in senior Customer Success roles with strong leadership skills.
The predicted salary is between 80000 - 100000 £ per year.
Remote/Hybrid (UK) | Full-Time
Join Logicalis as we build the future of Customer Success. At Logicalis, we're more than a technology solutions provider—we're Architects of Change. As one of only five Cisco Global Gold Partners and ranked within the top 1% of Microsoft Azure partners globally, we help organisations accelerate their digital transformation through innovative technology, strategic expertise, and exceptional customer outcomes.
We're now looking for an experienced and commercially minded Head of Customer Success to define, build, and lead our Customer Success function across our Networking Solutions business. This is a rare opportunity to shape the strategy, operating model, and customer engagement approach for a growing recurring revenue business while working alongside senior leadership and some of the world's leading technology partners.
The OpportunityAs Head of Customer Success, you will own the end-to-end customer lifecycle strategy, ensuring customers successfully adopt, expand, and renew their investments with Logicalis. You'll play a critical role in driving growth across Cisco Enterprise Agreements (EA), software programmes, support services, managed services, and recurring revenue streams while building a scalable Customer Success function that delivers measurable commercial outcomes. This role combines strategic leadership, commercial ownership, and customer engagement, making it ideal for someone who enjoys building functions, influencing stakeholders, and driving business growth.
What You'll Be Doing- Strategy & Leadership
- Define and execute the Customer Success strategy across the business
- Build the business case for Customer Success and demonstrate clear ROI
- Develop customer segmentation, engagement models, and success frameworks
- Design and scale the Customer Success operating model, processes, and team structure
- Create a customer-centric culture aligned around adoption, expansion, and retention
- Customer Lifecycle Management
- Own the customer journey from purchase through onboarding, adoption, expansion, and renewal
- Drive customer engagement programmes that position Logicalis as a strategic partner
- Develop health scoring, adoption strategies, and renewal frameworks
- Identify and capitalise on expansion opportunities across the customer base
- Commercial Growth
- Increase Enterprise Agreement (EA) adoption and software programme growth
- Maximise recurring revenue opportunities through support, maintenance, and managed services
- Drive customer retention and renewal performance
- Support rebate attainment and vendor incentive programmes
- Partner with Sales and Account Management teams to deliver strong commercial outcomes
- Cross-Functional Collaboration
- Work closely with Sales, Solutions, Pre-Sales, and Vendor teams
- Engage directly with senior customer stakeholders and C-level decision-makers
- Build strong relationships with strategic partners, particularly Cisco
- Align internal teams behind a unified Customer Success strategy
Essential Experience
- 5+ years' experience in a senior Customer Success leadership role
- Proven success building and scaling Customer Success functions
- Strong experience developing customer lifecycle, retention, and expansion strategies
- Track record of driving revenue growth, profitability, and customer retention
- Experience working closely with executive leadership teams
- Strong commercial acumen and customer engagement expertise
- Exceptional stakeholder management skills across both internal and external audiences
Highly Desirable
- Experience with Cisco Enterprise Agreements (EA) and software programmes
- Understanding of software adoption, renewals, and recurring revenue models
- Experience within Managed Services, IT Services, Cloud, Networking, or Technology sectors
- Knowledge of customer health scoring, adoption frameworks, and Customer Success tooling
- Opportunity to build and shape a strategic Customer Success function
- Work with one of the world's leading technology solutions providers
- Influence senior leadership and business strategy
- Drive measurable impact across recurring revenue and customer growth
- Collaborate with industry-leading partners including Cisco and Microsoft
- Fully remote working environment
- Join a business focused on innovation, growth, and customer success
Ready to Make an Impact?
If you're a Customer Success leader who thrives on building strategy, driving commercial outcomes, and creating exceptional customer experiences, we'd love to hear from you. Apply today to learn more about this exciting opportunity with Logicalis.
Head of Customer Success in London employer: Logicalis UK&I
At Logicalis, we pride ourselves on being Architects of Change, offering a dynamic and innovative work environment that empowers our employees to shape the future of Customer Success. With a fully remote working model, exceptional growth opportunities, and the chance to collaborate with industry leaders like Cisco and Microsoft, we foster a culture of collaboration and excellence that drives meaningful impact for our customers and our team members alike.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Customer Success in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, webinars, or even local meetups. The more you engage, the better your chances of landing that Head of Customer Success role.
✨Tip Number 2
Show off your expertise! Create content on platforms like LinkedIn to demonstrate your knowledge in customer success strategies. Share insights on how to drive growth and retention—this will catch the eye of potential employers.
✨Tip Number 3
Don’t just apply—engage! When you find a job that excites you, reach out to current employees or hiring managers on LinkedIn. Ask about their experiences and express your enthusiasm for the role. It’s all about making connections!
✨Tip Number 4
Keep it personal! Tailor your approach when reaching out to companies. Mention specific projects or values that resonate with you at Logicalis. This shows you’re genuinely interested and not just sending out generic applications.
We think you need these skills to ace Head of Customer Success in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the Head of Customer Success role. Highlight your experience in building and scaling Customer Success functions, and don’t forget to mention any relevant achievements that showcase your commercial acumen.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about customer success and how your strategic leadership can drive growth at Logicalis. Be specific about your past experiences and how they relate to our needs.
Showcase Your Stakeholder Management Skills:In your application, emphasise your exceptional stakeholder management skills. We want to see how you've successfully engaged with senior leadership and built strong relationships in previous roles—this is key for the Head of Customer Success position!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity to shape our Customer Success function.
How to prepare for a job interview at Logicalis UK&I
✨Know Your Customer Success Strategies
Before the interview, brush up on your knowledge of customer success strategies, particularly in relation to recurring revenue models. Be ready to discuss how you've successfully built and scaled customer success functions in the past.
✨Showcase Your Commercial Acumen
Logicalis is looking for someone with strong commercial ownership. Prepare examples that demonstrate your ability to drive revenue growth and customer retention. Use specific metrics to highlight your achievements.
✨Engage with Stakeholders
Since this role involves working closely with senior leadership and strategic partners, think of ways to illustrate your exceptional stakeholder management skills. Share experiences where you influenced decision-making or built strong relationships with C-level executives.
✨Demonstrate a Customer-Centric Mindset
Prepare to discuss how you've created a customer-centric culture in previous roles. Think about frameworks you've developed for customer engagement and how you've driven adoption and renewal strategies that align with business goals.
