Customer Success S in City of London

Head of Customer Success Remote/Hybrid (UK) | Full-Time Join Logicalis as We Build the Future of Customer Success At Logicalis, we're more than a technology solutions provider—we're Architects of Change. As one of only five Cisco Global Gold Partners and ranked within the top 1% of Microsoft Azure partners globally, we help organisations accelerate their digital transformation through innovative technology, strategic expertise, and exceptional customer outcomes. We're now looking for an experienced and commercially minded Head of Customer Success to define, build, and lead our Customer Success function across our Networking Solutions business. This is a rare opportunity to shape the strategy, operating model, and customer engagement approach for a growing recurring revenue business while working alongside senior leadership and some of the world's leading technology partners. As Head of Customer Success, you will own the end-to-end customer lifecycle strategy, ensuring customers successfully adopt, expand, and renew their investments with Logicalis. You'll play a critical role in driving growth across Cisco Enterprise Agreements (EA), software programmes, support services, managed services, and recurring revenue streams while building a scalable Customer Success function that delivers measurable commercial outcomes. This role combines strategic leadership, commercial ownership, and customer engagement, making it ideal for someone who enjoys building functions, influencing stakeholders, and driving business growth. Define and execute the Customer Success strategy across the business Build the business case for Customer Success and demonstrate clear ROI Design and scale the Customer Success operating model, processes, and team structure Customer Lifecycle Management Commercial Growth Increase Enterprise Agreement (EA) adoption and software programme growth Maximise recurring revenue opportunities through support, maintenance, and managed services Drive customer retention and renewal performance Support rebate attainment and vendor incentive programmes Partner with Sales and Account Management teams to deliver strong commercial outcomes Align internal teams behind a unified Customer Success strategy 5+ years' experience in a senior Customer Success leadership role ~ Proven success building and scaling Customer Success functions ~ Strong commercial acumen and customer engagement expertise ~ Exceptional stakeholder management skills across both internal and external audiences Experience with Cisco Enterprise Agreements (EA) and software programmes Understanding of software adoption, renewals, and recurring revenue models Experience within Managed Services, IT Services, Cloud, Networking, or Technology sectors Knowledge of customer health scoring, adoption frameworks, and Customer Success tooling Opportunity to build and shape a strategic Customer Success function Work with one of the world's leading technology solutions providers Collaborate with industry-leading partners including Cisco and Microsoft Fully remote working environment Join a business focused on innovation, growth, and customer success If you're a Customer Success leader who thrives on building strategy, driving commercial outcomes, and creating exceptional customer experiences, we'd love to hear from you.