At a Glance
- Tasks: Coordinate engineers and manage maintenance schedules in a fast-paced environment.
- Company: Leading provider of specialist equipment and support services in the UK.
- Benefits: Competitive salary, pension scheme, enhanced leave, and ongoing training.
- Other info: Great career development opportunities in a supportive environment.
- Why this job: Join a dynamic team and make a real impact in the construction and industrial sectors.
- Qualifications: Experience in service coordination and strong organisational skills required.
The predicted salary is between 31500 - 38500 £ per year.
Our client is a leading provider of specialist equipment and support services to the construction, infrastructure and industrial sectors across the UK.
Due to continued expansion, they are looking to appoint an experienced Service Controller to join their busy service team in Weston-super-Mare.
This is an excellent opportunity for someone with experience coordinating engineers, managing maintenance schedules and handling breakdown response in a fast-paced environment.
The Role
As Service Controller, you will play a key role in ensuring equipment repairs, servicing and maintenance activities are planned and completed efficiently.
Acting as the central point of contact for service operations, you will coordinate engineers, manage breakdown responses and maintain accurate service records to maximise equipment availability and customer satisfaction.
Key Responsibilities
- Provide initial telephone support to diagnose issues and resolve where possible.
- Coordinate engineer attendance for breakdowns, prioritising first-time fixes.
- Log and allocate repair work whilst maintaining accurate service records.
- Schedule routine servicing, inspections and maintenance activities.
- Liaise with customers to arrange service appointments and minimise disruption.
- Support field engineers by ensuring they have the relevant information, parts and resources required.
- Coordinate with internal departments regarding equipment availability and replacements.
- Manage third-party repair providers, including raising purchase orders and approving invoices.
- Identify chargeable repairs and process parts orders and customer invoicing.
- Maintain accurate records of stock, repairs, service schedules and equipment downtime.
Requirements
- Previous experience in a Service Controller, Maintenance Controller, Service Coordinator or similar role.
- Strong organisational and planning skills.
- Excellent communication skills and a confident telephone manner.
- Ability to prioritise workload and work effectively under pressure.
- Strong problem-solving and decision-making abilities.
- Good working knowledge of Microsoft Office applications.
- Professional, proactive and customer-focused approach.
Desirable Experience
- Experience within plant hire, construction equipment, heavy equipment, engineering or related industries.
- Understanding of service scheduling and mobile engineer planning.
- Experience managing maintenance and repair workflows.
What's on Offer?
- Salary of £32,000 - £34,000 depending on experience.
- Monday to Friday working pattern.
- 42.5-hour working week.
- Company pension scheme.
- Enhanced annual leave entitlement with length of service.
- Ongoing training and career development opportunities
Service Controller in Weston-super-Mare employer: Logical Personnel Solutions
Logical Personnel Solutions is an excellent employer, offering a dynamic work environment in Liverpool where innovation and collaboration thrive. Employees benefit from a competitive salary, comprehensive benefits package, and ample opportunities for career advancement, particularly in senior management roles. The company fosters a culture of teamwork and professional growth, making it an ideal place for those seeking meaningful and rewarding employment in the construction procurement sector.
Contact Details:
Logical Personnel Solutions Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Service Controller in Weston-super-Mare
✨Join Construction Networks
Get yourself involved in local construction networks or industry events. They often have job boards, and networking can lead to unadvertised positions. Plus, it’s a great way to meet potential future colleagues!
✨Show Off Your Skills on Site
If you’ve done any hands-on work, whether it's through internships or personal projects, make sure you can showcase it. Consider volunteering for local construction projects or getting involved in community build days; it’s a solid way to demonstrate your skills and build connections.
✨Utilise Construction Job Sites
Don't just rely on the big job boards. Look at niche construction job sites—many companies prioritise these for full-time roles. Apply through these sites, but don’t forget to reach out directly to companies you admire, like Logical Personnel Solutions, to express your interest!
✨Tailor Your Application for Full-Time Roles
Make your application stand out by tailoring it specifically for full-time positions. Highlight how your previous projects align with the company's work. At StudySmarter, we encourage you to demonstrate your commitment and long-term interest in the industry when applying for roles like Service Controller at Logical Personnel Solutions.
We think you need these skills to ace Service Controller in Weston-super-Mare
Some tips for your application 🫡
Showcase Your Relevant Experience:In the construction industry, it's essential to highlight any hands-on experience you have. Whether it’s past projects you've worked on or specific roles you've held, make sure your CV emphasises your practical skills and contributions to construction sites.
Include Certifications and Qualifications:Don’t forget to list any certifications relevant to construction, like CSCS cards or other safety qualifications. These can really set you apart from other candidates and show that you’re serious about health and safety on-site.
Tailor Your Cover Letter to Construction:When writing your cover letter for a construction role, focus on your problem-solving capabilities and teamwork. Construction relies heavily on collaboration, so mention how you’ve worked successfully with others to complete projects on time and within budget.
Adapt Your CV Format to the Field:Ensure your CV is clear and easy to read, with sections dedicated to skills such as project management, technical abilities, and site supervision. Construction roles often require a blend of technical know-how and soft skills, so make sure both are highlighted effectively.
How to prepare for a job interview at Logical Personnel Solutions
✨Brush Up on Technical Knowledge
For a construction role, it's crucial we have a solid grasp of industry standards, safety protocols, and specific tools used on-site. Make sure you're familiar with relevant regulations and can talk confidently about them, as these often come up in interviews.
✨Showcase Your Projects
Since this is a full-time position, be ready to discuss any previous construction projects you've worked on. Bring a portfolio or have detailed descriptions that highlight your role, the challenges you faced, and how you overcame them—this’ll show you’re not just book-smart but also practically savvy.
✨Understand the Team Dynamics
Construction is all about teamwork, so prepare to discuss how you interact with different stakeholders like architects, engineers, and contractors. Maybe think of examples from past experiences to illustrate your ability to communicate and collaborate effectively.
✨Prepare for On-the-Spot Problem Solving
Be ready for some practical questions or scenarios where you'll need to demonstrate your problem-solving skills. Interviewers might present you with a hypothetical construction issue to solve, so practice articulating your thought process clearly and logically—this could really set you apart!
