IT Customer 1st Line Support
IT Customer 1st Line Support

IT Customer 1st Line Support

Slough Full-Time 27500 £ / year No home office possible
L

At a Glance

  • Tasks: Provide 1st line IT support and assist customers with integration issues.
  • Company: Join a global company focused on employee development and diversity.
  • Benefits: Enjoy a supportive work culture with opportunities for growth and remote work options.
  • Why this job: Be part of a dynamic team, solve real problems, and make an impact in customer service.
  • Qualifications: Strong communication skills, problem-solving abilities, and a passion for learning new technologies.
  • Other info: Diversity and inclusion are core values; all backgrounds are encouraged to apply.

My client are a global company that require an IT 1st Line Support & Customer Service candidate to join their established team. Responsibilities, not limited to: The successful candidate will be responsible for: 1st Line Support for any customer issues raised with the IT Team The role will be responsible for being the first line support for the following tasks: * Customer Issues Providing first response to any customers raising an issue with booking an integration. Working on getting a solution as quickly as possible either via solving the issue yourself or managing the relevant team members until the issue is resolved. * IT Systems Another part of the IT Team is the Support and System Infrastructure Team. You will also be working with them to ensure any issues raised for them are being dealt with respond to the tickets if needed. * Integration Pre-Sales Supporting the sales team by providing any information required to assist them with discussing the potential integration with prospect customers. Such as providing guides, documentation or organising conference calls with relevant team members. * Customer Onboarding Being the point of contact for customers integrating, asking any questions that you can answer directly and liaising with IT Team Members were needed. Following the entire integration through until tested and that customer is live. * Data Validation My client are launching a Data Validation System that will clean customers data to ensure shipments can be booked. This role will be responsible for liaising with customers around data that has failed to be cleaned and raising common data issues that could be resolved by the customer. * Internal Projects There are always internal projects being delivered by the IT Team to improve business functions. This role will be involved in managing any information requests during development and then organise testing once complete while relaying and feedback. Person Specification & Skills: A candidate that would be successful in this role with have the following skills: * Strong interest in learning new topics and technologies to a level of knowledge that can be applied and explained to others. * Strong problem-solving skills to investigate issues and find the cause of the problem or find the best equipped team member to deal with the issue. Using processes such as trial-and-error and process of elimination * Well-developed communication skills backed up by experience in customer facing roles. A ability to speak with confidence and in a concise manner. This includes both written and verbal communication. * An ability to prioritise work based of the importance and potential impact of any tasks. This can also include having sudden issues or tasks being given to the candidate causing them to have to re-prioritise their workload. * Good organisation and time management skills, particularly while working from home. * Works well as part of a team both large and small, hopefully some experience of working with technical contacts such as developers. A candidate would benefit from the following experience/ skills, but it is not required: * A knowledge of the Logistics/ E-Commerce industry * Experience using Salesforce/ Service Cloud * Experience delivering projects This is a great opportunity to secure a role within a company that looks to develop it's employees. Please send your CV in the first instance and if relevant you will be contacted with full role information. We are passionate about promoting diversity, inclusion, and equality, and are committed to working with clients who share our outlook. We offer equal opportunities to all candidates regardless of background, identity, sexuality, and disability. We strive to create inclusive cultures where diversity is seen as real value for the company. Our mission is for everyone to feel empowered to be their true authentic selves at work

IT Customer 1st Line Support employer: Logic

Join a global leader in IT support where your contributions are valued and your growth is prioritized. Our inclusive work culture fosters collaboration and innovation, providing ample opportunities for professional development and skill enhancement. Located in a dynamic environment, we offer a supportive team atmosphere that encourages you to thrive while making a meaningful impact on customer experiences.
L

Contact Detail:

Logic Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land IT Customer 1st Line Support

✨Tip Number 1

Familiarize yourself with common IT support issues and solutions. This will help you respond quickly to customer inquiries and demonstrate your problem-solving skills during the interview.

✨Tip Number 2

Brush up on your communication skills, especially in a customer service context. Practice explaining technical concepts in simple terms, as this will be crucial when dealing with customers.

✨Tip Number 3

Gain some knowledge about the logistics and e-commerce industry. Understanding the context in which you'll be working can give you an edge and show your interest in the field.

✨Tip Number 4

Be prepared to discuss your experience with prioritizing tasks and managing time effectively, especially in a remote work environment. Share specific examples that highlight your organizational skills.

We think you need these skills to ace IT Customer 1st Line Support

Customer Service Skills
Problem-Solving Skills
Communication Skills
Time Management
Organizational Skills
Teamwork
Technical Aptitude
Data Validation
Prioritization Skills
Adaptability
Experience with IT Support
Knowledge of E-Commerce/Logistics (preferred)
Experience with Salesforce/Service Cloud (preferred)
Project Management Skills (preferred)

Some tips for your application 🫡

Tailor Your CV: Make sure your CV highlights relevant experience in IT support and customer service. Emphasize any previous roles where you provided first-line support or worked with IT systems.

Showcase Problem-Solving Skills: In your application, provide examples of how you've successfully resolved customer issues in the past. Use specific situations to demonstrate your problem-solving abilities and your approach to troubleshooting.

Highlight Communication Skills: Since strong communication is key for this role, include examples of your experience in customer-facing positions. Mention any instances where you effectively communicated complex information to customers or team members.

Express Willingness to Learn: Convey your enthusiasm for learning new technologies and processes. Mention any relevant courses or self-study you've undertaken that showcases your commitment to professional development.

How to prepare for a job interview at Logic

✨Show Your Problem-Solving Skills

Be prepared to discuss specific examples of how you've tackled customer issues in the past. Highlight your ability to investigate problems and find solutions, whether through trial-and-error or by collaborating with team members.

✨Demonstrate Strong Communication Abilities

Since this role involves a lot of customer interaction, practice articulating your thoughts clearly and concisely. Be ready to showcase your experience in customer-facing roles and how you effectively communicate both verbally and in writing.

✨Highlight Your Organizational Skills

Discuss how you prioritize tasks based on their importance and potential impact. Share examples of how you've managed your workload, especially when faced with sudden issues that required re-prioritization.

✨Express Your Willingness to Learn

Show enthusiasm for learning new technologies and topics. Talk about any relevant experiences where you've quickly adapted to new information and how you can apply that knowledge to assist customers effectively.

IT Customer 1st Line Support
Logic
L
  • IT Customer 1st Line Support

    Slough
    Full-Time
    27500 £ / year

    Application deadline: 2027-02-05

  • L

    Logic

Similar positions in other companies
UK’s top job board for Gen Z
discover-jobs-cta
Discover now
>