At a Glance
- Tasks: Diagnose complex technical queries and enhance trading operations in capital markets.
- Company: Join Streaming Edge, a leader in financial technology with a collaborative culture.
- Benefits: Competitive salary, bonus, hybrid work model, and opportunities for professional growth.
- Other info: Dynamic role with opportunities to automate processes and mentor peers.
- Why this job: Make a real impact on trading floors while mastering cutting-edge technology.
- Qualifications: Expertise in capital markets, FIX protocol, SQL, and strong problem-solving skills.
The predicted salary is between 90000 - 110000 € per year.
London, UK | Hybrid (3-4 days in office) £90,000 – £110,000 + Bonus
Your Tech Stack: Windows Server | SQL | FIX Protocol | TCP/IP | Python | Unix/Linux
Not Your Typical IT Support Role. You’re not just closing tickets. You’re the critical bridge between global capital markets and the cutting-edge technology that powers them. At Streaming Edge (a Tradition company), we need a deeply technical problem-solver who doesn't just understand code, but also the complex world of bonds, repos, and derivatives it supports. This is an opportunity to step into a high-impact role where your analysis directly influences trading floors, post-trade workflows, and the development of a market-leading platform. Forget scripted responses and simple password resets—you’ll be diagnosing intricate FIX protocol issues one moment and consulting with front-office traders on trade processing the next.
Why This Role is Different
- Real Market Impact: Your expertise will ensure the seamless execution, clearing, and reporting of complex Fixed Income instruments (Bonds, Repos, IRS, CDS, FX Derivatives).
- Direct Client Engagement: You'll interface directly with sophisticated front and middle-office users in the world’s financial capital, building deep, trusted relationships.
- Technical Mastery: You’ll wield a powerful tech stack, diving deep into Windows Server, SQL databases, and network protocols to solve problems others can’t.
- Be a Builder: We want you to automate the mundane. You'll write scripts and build tools in Python to supercharge our operations and deployment workflows.
Your Technical Toolkit
- Core Stack (Must-Have): Windows Server, SQL (MS SQL Server), FIX Protocol, TCP/IP Networking, System Log Analysis, Service Management
- Markets & Connectivity Stack: MarkitWire, Bloomberg VCON / Server API / BPipe, Reuters RTNS / RFA / SFC, ICE Link, LCH, CME, Eurex, DTCC, MiFID Reporting, FPML
- Stack Differentiators (Highly Valued): Python & Scripting, Unix / Linux, Networking Infrastructure, IDB Operations
What You Bring to the Floor
We’re looking for a proven authority in capital markets support. You don't just troubleshoot—you translate complex business problems into technical solutions with speed and precision.
- Core Technical Arsenal:
- Windows & Server Mastery: In-depth server management, system log analysis, and service configuration.
- Database Proficiency: You write and dissect complex SQL queries (MS SQL Server) with ease.
- Protocol Deep-Dive: Expert-level understanding of the FIX Messaging protocol and TCP/IP networking.
- Domain Expertise: A demonstrable track record supporting trade processing and position-keeping across a broad Fixed Income and Capital Markets landscape (Bonds, Repos, Treasury, IRS, IRD, CDS, FX, Equity Derivatives).
- The Differentiators (Highly Valued):
- Automation Mindset: Scripting skills in Python or other languages to automate tasks and improve workflows.
- OS Agility: Solid knowledge of Unix/Linux environments.
- Network Fluency: A strong background in network infrastructure.
- Ecosystem Knowledge: Hands-on experience with electronic trade clearing/confirmation APIs (MarkitWire, Bloomberg VCON, ICE Link, LCH, CME, Eurex) and regulatory reporting systems (DTCC, MiFID).
How You'll Make an Impact
- Own the Resolution: Triage, diagnose, and resolve complex technical queries via desktop, chat, email, and calls, providing clear, step-by-step guidance.
- Be the Conduit: Serve as a vital link between demanding business users and internal software development teams, translating feedback into product improvements and rigorous test plans.
- Drive Efficiency: Proactively identify and document recurring issues, monitor performance metrics, and spearhead the creation of self-help resources and IT manuals.
- Elevate the Team: Participate in an after-hours support rotation for critical issues, mentor peers on Fixed Income intricacies, and provide ad-hoc feedback on emerging trends.
- Shape the Product: Coordinate closely with end-users to define and document comprehensive test plans and signoff criteria, ensuring every release meets the highest standards.
Ready to apply your technical expertise where it really counts in the heart of London? Join a team where your understanding of the markets is as valued as your ability to keep them running. Apply Now.
Technical Support Engineer - Fixed Income & Capital Markets employer: Logic Software Solutions
At Streaming Edge, a Tradition company, we pride ourselves on being an exceptional employer in the heart of London, offering a dynamic work culture that fosters innovation and collaboration. Our hybrid work model allows for flexibility while ensuring you engage directly with sophisticated clients in the capital markets, providing ample opportunities for professional growth and technical mastery. With a focus on real market impact and a commitment to automating processes, we empower our employees to take ownership of their roles and contribute meaningfully to our cutting-edge technology solutions.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Engineer - Fixed Income & Capital Markets
✨Tip Number 1
Network like a pro! Attend industry meetups, webinars, or even local tech events. The more people you know in the capital markets and tech space, the better your chances of landing that dream job.
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your technical projects, especially those involving Python scripting or FIX protocol. This will give potential employers a taste of what you can do beyond just a CV.
✨Tip Number 3
Prepare for interviews by brushing up on your technical knowledge and market trends. Be ready to discuss how you've solved complex problems in the past, as this role is all about translating business needs into tech solutions.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Technical Support Engineer - Fixed Income & Capital Markets
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the specific skills and experiences that match the job description. Highlight your technical expertise in Windows Server, SQL, and FIX Protocol to show us you’re the right fit for this role.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re passionate about capital markets and how your problem-solving skills can make an impact. Share specific examples of how you've tackled complex issues in the past.
Showcase Your Technical Skills:Don’t just list your skills—demonstrate them! If you’ve automated tasks using Python or have experience with network protocols, let us know. We want to see how you can bring your technical mastery to our team.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process.
How to prepare for a job interview at Logic Software Solutions
✨Know Your Tech Stack Inside Out
Make sure you’re well-versed in the technologies mentioned in the job description, especially Windows Server, SQL, and FIX Protocol. Brush up on your knowledge of TCP/IP and Python too, as these will likely come up during technical discussions.
✨Understand Capital Markets
Familiarise yourself with the basics of Fixed Income instruments like bonds and repos. Being able to discuss how these financial products work and their relevance in trading will show that you’re not just a techie but also understand the business side of things.
✨Prepare for Real-World Scenarios
Expect to be asked about specific troubleshooting scenarios. Think of examples where you’ve diagnosed complex issues or improved workflows through automation. Be ready to explain your thought process and the impact of your solutions.
✨Showcase Your Communication Skills
Since this role involves direct client engagement, practice articulating technical concepts in simple terms. You’ll need to demonstrate that you can bridge the gap between technical teams and business users effectively.
