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- Tasks: Provide IT support, troubleshoot issues, and help colleagues with tech queries.
- Company: A people-first professional services business with a friendly culture.
- Benefits: Up to ÂŁ28,000 salary, 34 days holiday, and flexible hours.
- Why this job: Kickstart your IT career in a supportive environment where your contributions matter.
- Qualifications: Some IT support experience and a genuine interest in technology.
- Other info: Great opportunity for growth and learning in a dynamic workplace.
The predicted salary is between 24000 - 32000 ÂŁ per year.
We’re looking for a Junior IT Technician to join a well-established professional services business and support colleagues across two local sites. This is a stable, people-first organisation with a reputation for looking after its team — friendly culture, low turnover, and a place where your contribution is noticed. If you’re at your happiest helping people, solving problems, and learning how things work behind the scenes, this is a brilliant opportunity to start (or build) a career in IT. You don’t need to know everything already — you’ll be supported, trained, and given the chance to grow.
What you’ll be doing:
- Reporting to the IT Manager, you’ll help provide day-to-day IT support, keeping downtime low and making technology feel straightforward for everyone else.
- You’ll be supporting around 50 users across two nearby sites, with guidance from a supportive IT Manager and an external IT support partner.
- You’ll learn how the IT function runs day-to-day — from logging and resolving tickets to setting up equipment, supporting meetings, and helping colleagues get the most out of Microsoft 365.
Key responsibilities include:
- Providing first-line support for PCs/laptops, printers, email, Microsoft 365, Teams/telephony and Wi-Fi
- Logging and managing support tickets, escalating where needed
- Setting up laptops, user accounts and equipment for new starters
- Supporting meeting room equipment and helping with basic AV/Teams setups
- Helping colleagues with “how do I…” questions and offering clear, friendly guidance
- Assisting with security and compliance processes as part of everyday IT
- Supporting improvements and small projects as you build confidence and experience
- Learning key business software (including SOS and Redbrack) and helping users follow good practice
What we’re looking for:
- This role suits someone practical, curious, and reliable — comfortable speaking to people, happy to be visible around the office, and keen to learn.
- You might be a graduate, someone who’s completed an IT course, or someone with some hands-on experience looking for their next step.
You’ll need:
- A full driving licence and willingness to travel between the two offices
- Some experience in IT support, troubleshooting, or customer service
- A genuine interest in IT and a desire to build a long-term career
- A helpful, customer-focused approach — you enjoy supporting others
- Good communication skills — patient, clear, and willing to ask questions
Role details:
- Salary: up to ÂŁ28,000 (depending on experience)
- Location: Stafford (supporting two local sites)
- Hours: 9:00–17:00, Mon–Fri (flexibility on start/finish times where needed)
- Holiday: 34 days including bank holidays, plus Christmas shutdown, a birthday day off (in your birthday month), and a service day
Junior IT Support Technician employer: Logic Resourcing Ltd
Contact Detail:
Logic Resourcing Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Junior IT Support Technician
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former classmates who might know someone in the IT field. A friendly chat can lead to insider info about job openings that aren’t even advertised yet.
✨Tip Number 2
Get your hands dirty with some practical experience. Volunteer for tech support at local charities or help friends and family with their IT issues. This not only builds your skills but also gives you real-life examples to discuss in interviews.
✨Tip Number 3
Prepare for interviews by practising common IT support scenarios. Think about how you’d handle specific problems or questions colleagues might have. The more you rehearse, the more confident you’ll feel when it’s time to shine!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and eager to join our friendly team.
We think you need these skills to ace Junior IT Support Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Junior IT Technician role. Highlight any relevant IT support experience, even if it's just a course or a project. We want to see how you can help us keep things running smoothly!
Craft a Friendly Cover Letter: Your cover letter is your chance to show off your personality! Keep it friendly and professional, and explain why you're excited about joining our team. Let us know how your curiosity and problem-solving skills make you a great fit for this role.
Show Your Passion for IT: In your application, let us know what excites you about IT! Whether it's troubleshooting, learning new software, or helping others, we want to see your enthusiasm. This role is all about supporting colleagues, so your passion will shine through.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our friendly team!
How to prepare for a job interview at Logic Resourcing Ltd
✨Know Your Tech Basics
Brush up on your knowledge of common IT support issues, especially around PCs, laptops, and Microsoft 365. Being able to discuss troubleshooting steps or solutions will show that you're ready to jump in and help right away.
✨Show Your People Skills
Since this role is all about helping others, be prepared to demonstrate your customer service skills. Think of examples where you've successfully assisted someone with a problem, and be ready to share how you approached it with patience and clarity.
✨Ask Smart Questions
Interviews are a two-way street! Prepare thoughtful questions about the team culture, training opportunities, and what a typical day looks like. This shows your genuine interest in the role and helps you gauge if it's the right fit for you.
✨Be Ready to Learn
Emphasise your eagerness to learn and grow within the company. Mention any relevant courses or experiences that sparked your interest in IT, and express your excitement about the opportunity to develop your skills further in a supportive environment.
