At a Glance
- Tasks: Provide first-line IT support and troubleshoot technical issues for over 3,000 users.
- Company: Join a globally recognised organisation with a collaborative culture.
- Benefits: Competitive contract rate, hybrid working, and excellent training opportunities.
- Other info: Gain hands-on experience in a dynamic global business.
- Why this job: Kick-start your IT career while making a real impact in a supportive environment.
- Qualifications: Experience in IT Helpdesk or relevant IT qualifications; knowledge of Microsoft 365 is a plus.
The predicted salary is between 40000 - 45000 £ per year.
- IT Helpdesk (1st Line Support) Officer - Contract, £165 per day, Inside IR35
- Bath | Hybrid (2 days in the office)
Looking to kick-start or build your career in IT support?
We're recruiting on behalf of a global client, a world-renowned organisation, for an
IT Helpdesk Officer to join their Global IT Helpdesk team based in Bath.
This is an excellent opportunity to gain hands-on experience supporting over 3,000 users across a global business while developing your technical skills in a collaborative and supportive environment.
What you'll be doing?
As an IT Helpdesk Officer, you'll provide first-line technical support, ensuring colleagues receive a first-class IT service.
You'll take ownership of support tickets, troubleshoot technical issues and work closely with the wider IT team to keep business operations running smoothly.
Key responsibilities
- Provide remote 1st Line IT support to users across the business
- Log, prioritise and resolve helpdesk tickets within agreed SLAs
- Troubleshoot Microsoft 365, software and hardware issues
- Support the day-to-day operation of the Global IT Helpdesk
- Escalate issues where appropriate while maintaining ownership
- Deliver excellent customer service and communicate effectively with users
- Contribute to continuous improvements within the IT Support function
What we're looking for?
We're keen to speak with candidates who have
- Previous IT Helpdesk, Service Desk or 1st Line Support experience (or relevant IT qualifications)
- Knowledge of Microsoft 365, including Outlook, Teams, Word and Excel
- An understanding of Windows environments and software troubleshooting
- Strong communication and customer service skills
- A proactive attitude and genuine enthusiasm for developing an IT career
Desirable
- Active Directory or Exchange Online
- ITIL knowledge
- Share Point and One Drive
- Microsoft 365 Defender
- ERP or HR system exposure
Why join?
- Work for a globally recognised company
- Hybrid working model based in Bath
- Excellent training and career development opportunities
- Collaborative and supportive team environment
- Competitive contract rate
- Opportunity to gain experience supporting a global organisation
If you're passionate about technology, enjoy solving problems and want to build your career within a respected international company, we'd love to hear from you.
Apply today or get in touch for more information.
StudySmarter Expert Advice🤫
We think this is how you could land Information Technology Help Desk in Taunton
✨Get Involved in Tech Meetups
If you're looking for a temporary gig in IT consulting, tech meetups can be a goldmine. They’re perfect for meeting potential employers and showcasing your skills in person. Don't just show up—share your ideas and engage in discussions. That's how we can make ourselves memorable!
✨Leverage Your University’s Resources
University career services are often buzzing with opportunities tailored for temporary roles in IT consulting. Go to workshops, job fairs, and networking events. It's a chance to connect with employers who are eager to find fresh talent like us, so don’t let it slip away!
✨Show Your Skills with Micro-Projects
Create mini-projects or case studies that demonstrate your problem-solving skills or innovative solutions in IT. Sharing these on platforms like GitHub or personal blogs can showcase your abilities when connecting with potential employers or during interviews. Trust us, it makes a strong impression!
✨Apply Directly through Our Website
When you spot an opening at Logic Managed Services that excites you, don’t miss out on applying through our website directly. You won't just stand out in a sea of applicants; you’ll show that you’re proactively interested in their work. Plus, it's always good to simplify the process as much as possible!
We think you need these skills to ace Information Technology Help Desk in Taunton
Some tips for your application 🫡
Show Off Your Tech Skills:In IT consulting, showcasing your technical skills is essential. Make sure your CV lists relevant programming languages, software tools, or methodologies you've worked with. If you've tackled specific projects or have certifications (like AWS or Cisco), bring those to the forefront. We're always keen to see how you can apply your skills to solve problems!
Tailor Your Cover Letter:For a temporary role at Logic Managed Services, it's important to express your adaptability and eagerness to learn. In your cover letter, highlight how your past experiences have prepared you for quick integration into new teams and projects. A personal touch showing your excitement for the specific challenges at Logic Managed Services can make all the difference!
List Relevant Projects:If you’ve worked on consulting projects or tech rollouts, don’t hesitate to mention them! Detail the challenges you faced, your contributions, and the outcomes. This practical experience showcases your ability to deliver value in a short time frame, which is key for a temporary role in IT consulting.
Keep It Concise and Impactful:Given the temporary nature of the role, our hiring team at Logic Managed Services will appreciate a clear, concise application. Make your CV scannable with bullet points and emphasise your most relevant experiences. We want to see your capability at a glance, so aim for brevity without sacrificing detail!
How to prepare for a job interview at Logic Managed Services
✨Showcase Your Problem-Solving Skills
In IT consulting, you’ll often face complex issues that need quick solutions. Be ready to discuss past experiences where you tackled problems head-on, ideally using specific frameworks or tools. Think about how you can highlight your analytical thinking and decision-making process during the interview.
✨Brush Up on Relevant Technologies
Make sure you’re familiar with key technologies relevant to the role at Logic Managed Services. This might include project management tools, CRM software, or any specific programming languages they use. Being able to speak confidently about these can set you apart from other candidates.
✨Emphasise Your Adaptability
Being in a temporary role often means you need to hit the ground running. Prepare to showcase your ability to adapt to new environments and workflows. Maybe think of examples where you’ve quickly learned new systems or collaborated with diverse teams to achieve results in tight deadlines.
✨Pitch Your Consulting Mindset
Consulting is all about understanding client needs and delivering effective solutions. Present yourself as someone who can think strategically and provide actionable insights. Talk about how you plan to gather requirements and communicate findings to non-technical stakeholders at Logic Managed Services.
