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- Tasks: Lead the design of customer journeys and enhance service experiences.
- Company: Global financial services client with a focus on customer experience.
- Benefits: Flexible day rates, remote work, and potential for long-term contract.
- Other info: Collaborative environment with opportunities to influence key stakeholders.
- Why this job: Shape the future of service design in a prestigious organisation.
- Qualifications: Experience in service design, particularly in financial services or regulated sectors.
Senior Service Designer / Senior Customer Journey Designer is required by my global financial services client. This role will be home based with very ad-hoc on-site visits to two of their UK based sites. The initial contract term is 6 months and this role is on an Inside IR35 basis so a compliant payment solution must be utilised. Day rates are flexible, please detail your expectation upon application.
My client are seeking an experienced and strategic Senior Service Designer to join their Customer Journey team. This is an opportunity to help shape the role and contribution of Service Design in the company as they work towards improving their customer experience in support of great customer and business outcomes.
As a member of this team, you will play a central role in mapping their customer journeys across a complex landscape of internal functions and external business partners. It will require experience in judging the right approach for the right moment, balancing both qualitative and quantitative analysis whilst holding and facilitating a space for stakeholders in the organisation to collaborate.
The ideal candidate will have a strong background in service design within financial services or other regulated consumer focused sectors. Specific experience working within Consumer Duty and/or Principles based regulation, leading complex sets of stakeholders through change would be very beneficial. You should have a portfolio that highlights your approach to problem solving coupled with your skills in service design.
Key Responsibilities- Lead the design and mapping of current end-to-end customer journeys ("as-is"), accurately reflecting how customers experience our services today.
- Collaborate with business owners to integrate their processes and impact on the customer experience into journey maps.
- Use customer research and triangulate with other sources of operational and management information to inform journey mapping and identify customer and business outcomes as well as opportunities for improvement.
- Collaborate with cross-functional teams to develop and design solutions that address identified pain points and enhance the future state ("to-be") customer journeys.
- Support governance and reporting related to Consumer Duty, ensuring all designs meet regulatory standards.
- Work closely with product teams to inform and prioritise the product roadmap based on service design insights.
- Present findings and recommendations to senior stakeholders, translating complex design concepts into actionable insights.
- Proven experience as a Service Designer, with a strong portfolio demonstrating expertise in journey mapping and service design.
- Experience working in financial services or another consumer-regulated industry.
- Deep understanding of customer-centric design principles and methodologies.
- Familiarity with regulatory requirements in the financial services sector, particularly Consumer Duty.
- Strong analytical skills and the ability to translate research findings into practical design solutions.
- Excellent communication and stakeholder management skills.
- Proficiency in service design tools and software.
- Ability to work collaboratively in a cross-functional team environment.
- Bachelor’s or Master’s degree in Service Design, Interaction Design, or a related field.
- Certification in relevant service design methodologies or tools.
This is a fantastic opportunity to secure a long term contract role within a prestigious organisation. Please send your profile in the first instance and if relevant you will be contacted with full role and company information.
Senior Service Designer in Slough employer: Logic Managed Services
Contact Detail:
Logic Managed Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Service Designer in Slough
✨Tip Number 1
Network like a pro! Reach out to your connections in the financial services sector and let them know you're on the lookout for a Senior Service Designer role. You never know who might have the inside scoop on opportunities or can refer you directly.
✨Tip Number 2
Show off your portfolio! When you get the chance to chat with potential employers, make sure to highlight your best work in service design. Tailor your examples to showcase how you've tackled customer journey challenges, especially in regulated environments.
✨Tip Number 3
Prepare for interviews by practising your storytelling skills. Be ready to discuss your approach to problem-solving and how you've collaborated with stakeholders in the past. This will help you demonstrate your fit for the role and the company culture.
✨Tip Number 4
Don't forget to apply through our website! We’ve got loads of exciting roles, and applying directly can give you a better chance of standing out. Plus, it shows you're serious about joining our team!
We think you need these skills to ace Senior Service Designer in Slough
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Service Designer role. Highlight your experience in service design, especially within financial services, and showcase your portfolio that demonstrates your problem-solving skills.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific experiences that align with the job description and show your passion for improving customer journeys.
Showcase Your Skills: Don’t forget to highlight your analytical skills and familiarity with regulatory requirements. Make it clear how you can translate research findings into practical design solutions that enhance customer experiences.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get you on our radar for this exciting opportunity!
How to prepare for a job interview at Logic Managed Services
✨Know Your Customer Journeys
Make sure you’re well-versed in mapping customer journeys, especially in the financial services sector. Brush up on your portfolio and be ready to discuss specific examples of how you've improved customer experiences through service design.
✨Understand Regulatory Standards
Familiarise yourself with Consumer Duty and other regulatory requirements relevant to the role. Be prepared to discuss how you’ve navigated these regulations in past projects and how they influence your design decisions.
✨Engage Stakeholders Effectively
Think about how you can facilitate collaboration among stakeholders. Prepare examples of how you’ve led discussions or workshops that brought together different teams to enhance customer journeys.
✨Showcase Your Analytical Skills
Be ready to demonstrate your ability to analyse both qualitative and quantitative data. Think of instances where your insights led to actionable design solutions and be prepared to share those stories during the interview.