At a Glance
- Tasks: Provide top-notch IT support and resolve tech issues for users.
- Company: Dynamic company in Slough with a focus on innovation.
- Benefits: Competitive pay, hands-on training, and a supportive team environment.
- Other info: Great opportunity for career growth in a fast-paced setting.
- Why this job: Join a vibrant team and enhance your tech skills while helping others.
- Qualifications: Experience in IT support and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
IT Support Analyst is required by my client who are based in the Slough area, this is an on-site / office-based role.
Responsibilities:
- Logging support calls via telephone and email
- Resolving 1st line incidents and requests
- Effective ticket management and tracking using the Service Cloud ticket logging system
- Ensuring all tickets are categorised to correct standards
- Following internal processes for assigning tickets to the correct department or individuals
- Ensuring all tickets are resolved to a high level of customer satisfaction
- Providing regular feedback to customers regarding the status of their tickets
- Providing exceptional communication between the service desk, end users and resolver groups
- Proactive Management of tickets raised with 3rd party resolver groups
- Meeting and exceeding customer specific service level agreements (SLAs)
- Providing prompt escalation to 3rd Line Support/ Problem Management team as required
- Utilising various remote takeover tools when necessary
- Following Security admin and information security processes, following escalations and notifications where appropriate
- Working with Vonage cloud-based phone system
- Providing training to customers and employees on software/websites (Face to face and on the phone)
- Troubleshooting issues with Apple and Android products, Laptops, Desktops, Tablets
- Troubleshooting issues on PC’s, EPOS terminals and Printers within the building
Essential Skills:
- Experience of working on an IT Service Desk
- Office 365
- Microsoft Windows 11, 12
- Microsoft Exchange / Active Directory administration
- MAC OS
- WAN/LAN
- Router /Switches
- Back-up software (Hycu)
- Knowledge of broadband and Wi-Fi technologies
- Mobile devices (Android & Apple)
- Knowledge of networking concepts
- Cyber security
Desirable Skills:
- MCTS Windows 7 & 10 (Desirable)
- Nutanix Data Centre Experience
- MCTS Windows Server 2008 (Desirable)
- ITIL/Prince 2 Foundation (Desirable)
Person Specification:
- 5 Year checkable work history, with no unaccountable gaps
- Valid UK Driving license
- Valid Passport
- Must already possess the Right to Work in the UK
- Excellent business English verbal and written communications skills in all forms
- Ability to work under tight time frames
- Works well on their own and as part of a team
- Self-motivated, independent and resourceful
- Problem solver
Please send your CV in the first instance and if relevant you will be contacted with full role and company information.
IT Support Analyst in Slough employer: Logic Managed Services
Our company is an exceptional employer located in the vibrant Slough area, offering a dynamic work environment where IT Support Analysts can thrive. We prioritise employee growth through continuous training and development opportunities, fostering a culture of collaboration and innovation. With a commitment to customer satisfaction and a supportive team atmosphere, we ensure that our employees feel valued and empowered to make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Analyst in Slough
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at local meetups. You never know who might have the inside scoop on an IT Support Analyst role that’s not even advertised yet.
✨Tip Number 2
Prepare for those interviews! Brush up on your troubleshooting skills and be ready to demonstrate your knowledge of Office 365 and Windows systems. We want you to show off your expertise and problem-solving abilities!
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in making you memorable. Remind them why you’re the perfect fit for their team and how you can help with ticket management and customer satisfaction.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace IT Support Analyst in Slough
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with IT support and the specific skills mentioned in the job description. We want to see how your background aligns with what we're looking for, so don’t be shy about showcasing your relevant experience!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the IT Support Analyst role. We love seeing enthusiasm and a bit of personality, so let us know what excites you about this opportunity.
Show Off Your Communication Skills:Since effective communication is key in this role, make sure your written application reflects that. Keep it clear, concise, and professional. We appreciate good grammar and spelling, so double-check your work before hitting send!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and submit your details!
How to prepare for a job interview at Logic Managed Services
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of the essential skills listed in the job description. Familiarise yourself with Office 365, Windows 11, and troubleshooting for both Apple and Android devices. Being able to discuss these confidently will show that you're ready to hit the ground running.
✨Practice Your Communication Skills
Since this role involves a lot of customer interaction, practice explaining technical issues in simple terms. You might want to role-play with a friend or family member to ensure you can communicate effectively, especially when it comes to providing updates on ticket statuses.
✨Understand the Company’s Processes
Research the internal processes that the company follows for ticket management and escalation. Knowing how they categorise and assign tickets will help you answer questions about how you would handle specific scenarios during the interview.
✨Show Your Problem-Solving Skills
Be prepared to discuss past experiences where you've successfully resolved IT issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers, highlighting your ability to work under pressure and meet service level agreements.
