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- Tasks: Lead design initiatives to enhance customer journeys in financial services.
- Company: Global financial services firm focused on improving customer experience.
- Benefits: Flexible day rates and the opportunity to work from home.
- Why this job: Make a real impact on customer experiences in a dynamic industry.
- Qualifications: Experience in journey mapping and a relevant degree required.
- Other info: Long-term contract with opportunities for professional growth.
The predicted salary is between 48000 - 72000 £ per year.
A global financial services firm is seeking a Senior Service Designer to improve customer experience through strategic service design. This home-based role requires expertise in journey mapping and experience in financial services or regulated sectors.
Key responsibilities include:
- Leading design initiatives
- Collaborating with stakeholders to enhance customer journeys
Ideal candidates will possess:
- Strong analytical skills
- A relevant degree
- A portfolio showcasing their problem-solving approach
This long-term contract opportunity offers flexible day rates.
Senior Service Designer – Customer Journeys Lead (FinServ) in London employer: Logic Managed Services
Contact Detail:
Logic Managed Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Service Designer – Customer Journeys Lead (FinServ) in London
✨Tip Number 1
Network like a pro! Reach out to folks in the financial services sector and let them know you're on the hunt for a Senior Service Designer role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Create a killer portfolio that highlights your journey mapping expertise and showcases your problem-solving approach. Make sure it’s easy to navigate and visually appealing – first impressions matter!
✨Tip Number 3
Prepare for those interviews! Research the company and their customer journeys, and come armed with ideas on how you can enhance their service design. This will show you’re not just interested in the role, but genuinely invested in their success.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might be perfect for you. Plus, applying directly can sometimes give you an edge over other candidates.
We think you need these skills to ace Senior Service Designer – Customer Journeys Lead (FinServ) in London
Some tips for your application 🫡
Showcase Your Journey Mapping Skills: When applying, make sure to highlight your experience with journey mapping. We want to see how you've tackled customer journeys in the past, so include specific examples from your portfolio that demonstrate your strategic thinking and problem-solving skills.
Tailor Your Application: Don’t just send a generic application! We love it when candidates tailor their CVs and cover letters to match the job description. Make sure to emphasise your experience in financial services or regulated sectors, as this is key for us.
Collaborate and Communicate: Since this role involves working closely with stakeholders, we recommend mentioning any collaborative projects you've led. Share how you’ve effectively communicated design initiatives and improved customer experiences through teamwork.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status!
How to prepare for a job interview at Logic Managed Services
✨Know Your Customer Journeys
Make sure you’re well-versed in journey mapping techniques. Be ready to discuss specific examples from your past work where you've successfully improved customer experiences, especially in financial services. This will show that you understand the nuances of the sector.
✨Showcase Your Portfolio
Bring along a well-organised portfolio that highlights your best work in service design. Focus on projects that demonstrate your problem-solving skills and how you’ve collaborated with stakeholders to enhance customer journeys. Visuals can make a big impact!
✨Prepare for Analytical Questions
Expect questions that test your analytical skills. Brush up on how you approach data analysis and decision-making in service design. Be prepared to explain your thought process and how it leads to effective design solutions.
✨Engage with Stakeholders
Since collaboration is key in this role, think about how you can demonstrate your ability to engage with various stakeholders. Prepare anecdotes that illustrate your communication skills and how you’ve navigated differing opinions to achieve a common goal.
