At a Glance
- Tasks: Provide top-notch IT support and resolve tech issues for users.
- Company: Dynamic company in Slough with a focus on customer satisfaction.
- Benefits: Competitive salary, hands-on training, and opportunities for growth.
- Other info: Fast-paced environment with potential for career advancement.
- Why this job: Join a vibrant team and enhance your tech skills while helping others.
- Qualifications: Experience in IT support and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
IT Support Analyst is required by my client who are based in the Slough area, this is an on-site / office-based role.
Responsibilities:
- Logging support calls via telephone and email
- Resolving 1st line incidents and requests
- Effective ticket management and tracking using the Service Cloud ticket logging system
- Ensuring all tickets are categorised to correct standards
- Following internal processes for assigning tickets to the correct department or individuals
- Ensuring all tickets are resolved to a high level of customer satisfaction
- Providing regular feedback to customers regarding the status of their tickets
- Providing exceptional communication between the service desk, end users and resolver groups
- Proactive Management of tickets raised with 3rd party resolver groups
- Meeting and exceeding customer specific service level agreements (SLAs)
- Providing prompt escalation to 3rd Line Support/ Problem Management team as required
- Utilising various remote takeover tools when necessary
- Following Security admin and information security processes, following escalations and notifications where appropriate
- Working with Vonage cloud-based phone system
- Providing training to customers and employees on software/websites (Face to face and on the phone)
- Troubleshooting issues with Apple and Android products, Laptops, Desktops, Tablets
- Troubleshooting issues on PC’s, EPOS terminals and Printers within the building
Essential Skills:
- Experience of working on an IT Service Desk
- Office 365
- Microsoft Windows 11, 12
- Microsoft Exchange / Active Directory administration
- MAC OS
- WAN/LAN
- Router /Switches
- Back-up software (Hycu)
- Knowledge of broadband and Wi-Fi technologies
- Mobile devices (Android & Apple)
- Knowledge of networking concepts
- Cyber security
Desirable Skills:
- MCTS Windows 7 & 10 (Desirable)
- Nutanix Data Centre Experience
- MCTS Windows Server 2008 (Desirable)
- ITIL/Prince 2 Foundation (Desirable)
Person Specification:
- 5 Year checkable work history, with no unaccountable gaps.
- Valid UK Driving license
- Valid Passport
- Must already possess the Right to Work in the UK
- Excellent business English verbal and written communications skills in all forms
- Ability to work under tight time frames
- Works well on their own and as part of a team
- Self-motivated, independent and resourceful
- Problem solver
Please send your CV in the first instance and if relevant you will be contacted with full role and company information.
IT Support Analyst in London employer: Logic Managed Services
Our company is an exceptional employer located in the vibrant Slough area, offering a dynamic work environment where IT Support Analysts can thrive. We prioritise employee growth through continuous training and development opportunities, fostering a culture of collaboration and innovation. With a commitment to customer satisfaction and a supportive team atmosphere, we ensure that our employees feel valued and empowered to make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Analyst in London
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at local meetups. You never know who might have the inside scoop on an IT Support Analyst role or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Brush up on common IT support scenarios and be ready to demonstrate your problem-solving skills. Practising with a friend can help you feel more confident when it’s your turn to shine.
✨Tip Number 3
Show off your tech skills! If you’ve got experience with tools like Office 365 or troubleshooting Apple and Android devices, make sure to highlight that in conversations. It’s all about proving you’re the right fit for the job.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you a leg up. Plus, we love seeing familiar faces!
We think you need these skills to ace IT Support Analyst in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with IT support and the specific skills mentioned in the job description. We want to see how your background aligns with what we're looking for, so don’t be shy about showcasing your relevant experience!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the IT Support Analyst role. We love seeing enthusiasm and a bit of personality, so let us know what excites you about this opportunity.
Be Clear and Concise:When filling out your application, keep your language clear and to the point. We appreciate straightforward communication, especially since you'll be doing a lot of that in the role. Avoid jargon unless it's relevant to the position!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be all set!
How to prepare for a job interview at Logic Managed Services
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of the essential tools and technologies mentioned in the job description, like Office 365, Windows 11, and Active Directory. Being able to discuss these confidently will show that you're not just familiar with them, but that you can also troubleshoot effectively.
✨Practice Your Communication Skills
Since this role involves a lot of customer interaction, practice explaining technical issues in simple terms. You might want to role-play with a friend or family member to ensure you can communicate clearly and effectively, especially when discussing ticket statuses or troubleshooting steps.
✨Familiarise Yourself with Ticket Management Systems
Get to know how ticket logging systems work, particularly Service Cloud if possible. Understanding how to categorise and manage tickets will give you an edge, as you'll be able to demonstrate your readiness to hit the ground running.
✨Show Your Problem-Solving Skills
Prepare examples of past experiences where you've successfully resolved IT issues or improved processes. Highlighting your problem-solving abilities will resonate well, especially since the role requires a proactive approach to managing tickets and resolving incidents.
