At a Glance
- Tasks: Provide first-line IT support and troubleshoot technical issues for over 3,000 users.
- Company: Join a globally recognised organisation with a collaborative culture.
- Benefits: Competitive contract rate, hybrid working, and excellent training opportunities.
- Other info: Dynamic team environment with great career development potential.
- Why this job: Kick-start your IT career while making a real impact in a global business.
- Qualifications: Experience in IT Helpdesk or relevant qualifications; knowledge of Microsoft 365 is a plus.
The predicted salary is between 40000 - 45000 £ per year.
IT Helpdesk (1st Line Support) Officer - Contract, £165 per day, Inside IR35 Bath | Hybrid (2 days in the office) Looking to kick-start or build your career in IT support?
We're recruiting on behalf of a global client, a world-renowned organisation, for an IT Helpdesk Officer to join their Global IT Helpdesk team based in Bath.
This is an excellent opportunity to gain hands-on experience supporting over 3,000 users across a global business while developing your technical skills in a collaborative and supportive environment.
What you'll be doing?
As an IT Helpdesk Officer, you'll provide first-line technical support, ensuring colleagues receive a first-class IT service.
You'll take ownership of support tickets, troubleshoot technical issues and work closely with the wider IT team to keep business operations running smoothly.
Key responsibilities Provide remote 1st Line IT support to users across the business Log, prioritise and resolve helpdesk tickets within agreed SLAs Troubleshoot Microsoft 365, software and hardware issues Support the day-to-day operation of the Global IT Helpdesk Escalate issues where appropriate while maintaining ownership Deliver excellent customer service and communicate effectively with users Contribute to continuous improvements within the IT Support function What we're looking for?
We're keen to speak with candidates who have: Previous IT Helpdesk, Service Desk or 1st Line Support experience (or relevant IT qualifications) Knowledge of Microsoft 365, including Outlook, Teams, Word and Excel An understanding of Windows environments and software troubleshooting Strong communication and customer service skills A proactive attitude and genuine enthusiasm for developing an IT career Desirable Active Directory or Exchange Online ITIL knowledge Share Point and One Drive Microsoft 365 Defender ERP or HR system exposure Why join?
Work for a globally recognised company Hybrid working model based in Bath Excellent training and career development opportunities Collaborative and supportive team environment Competitive contract rate Opportunity to gain experience supporting a global organisation If you're passionate about technology, enjoy solving problems and want to build your career within a respected international company, we'd love to hear from you.
Apply today or get in touch for more information.
Information Technology Help Desk employer: Logic Managed Services
Join a globally recognised organisation in Bath as an IT Helpdesk Officer, where you'll thrive in a collaborative and supportive team environment. With excellent training and career development opportunities, this role offers you the chance to gain hands-on experience while providing first-class IT support to over 3,000 users. Enjoy a hybrid working model and a competitive contract rate as you kick-start your IT career with a respected international company.
