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- Tasks: Lead the design and mapping of customer journeys to enhance experiences.
- Company: Global financial services client with a focus on customer experience.
- Benefits: Flexible day rates, home-based work, and potential for long-term contract.
- Other info: Collaborative environment with opportunities for professional growth.
- Why this job: Shape service design in a prestigious organisation and make a real impact.
- Qualifications: Experience in service design, particularly in financial services or regulated sectors.
Senior Service Designer / Senior Customer Journey Designer is required by my global financial services client. This role will be home based with very ad-hoc on-site visits to two of their UK based sites. The initial contract term is 6 months and this role is on an Inside IR35 basis so a compliant payment solution must be utilised. Day rates are flexible, please detail your expectation upon application.
My client are seeking an experienced and strategic Senior Service Designer to join their Customer Journey team. This is an opportunity to help shape the role and contribution of Service Design in the company as they work towards improving their customer experience in support of great customer and business outcomes.
As a member of this team, you will play a central role in mapping their customer journeys across a complex landscape of internal functions and external business partners. It will require experience in judging the right approach for the right moment, balancing both qualitative and quantitative analysis whilst holding and facilitating a space for stakeholders in the organisation to collaborate.
The ideal candidate will have a strong background in service design within financial services or other regulated consumer focused sectors. Specific experience working within Consumer Duty and/or Principles based regulation, leading complex sets of stakeholders through change would be very beneficial. You should have a portfolio that highlights your approach to problem solving coupled with your skills in service design.
Key Responsibilities- Lead the design and mapping of current end-to-end customer journeys ("as-is"), accurately reflecting how customers experience our services today.
- Collaborate with business owners to integrate their processes and impact on the customer experience into journey maps.
- Use customer research and triangulate with other sources of operational and management information to inform journey mapping and identify customer and business outcomes as well as opportunities for improvement.
- Collaborate with cross-functional teams to develop and design solutions that address identified pain points and enhance the future state ("to-be") customer journeys.
- Support governance and reporting related to Consumer Duty, ensuring all designs meet regulatory standards.
- Work closely with product teams to inform and prioritise the product roadmap based on service design insights.
- Present findings and recommendations to senior stakeholders, translating complex design concepts into actionable insights.
- Proven experience as a Service Designer, with a strong portfolio demonstrating expertise in journey mapping and service design.
- Experience working in financial services or another consumer-regulated industry.
- Deep understanding of customer-centric design principles and methodologies.
- Familiarity with regulatory requirements in the financial services sector, particularly Consumer Duty.
- Strong analytical skills and the ability to translate research findings into practical design solutions.
- Excellent communication and stakeholder management skills.
- Proficiency in service design tools and software.
- Ability to work collaboratively in a cross-functional team environment.
- Bachelor’s or Master’s degree in Service Design, Interaction Design, or a related field.
- Certification in relevant service design methodologies or tools.
This is a fantastic opportunity to secure a long term contract role within a prestigious organisation. Please send your profile in the first instance and if relevant you will be contacted with full role and company information.
Senior Service Designer in City of London employer: Logic Managed Services
Contact Detail:
Logic Managed Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Service Designer in City of London
✨Tip Number 1
Network like a pro! Reach out to your connections in the financial services sector and let them know you're on the lookout for a Senior Service Designer role. You never know who might have the inside scoop on opportunities or can refer you directly.
✨Tip Number 2
Show off your portfolio! Make sure it’s up-to-date and highlights your best work in service design and customer journey mapping. When you get the chance to chat with potential employers, use it to showcase how your experience aligns with their needs.
✨Tip Number 3
Prepare for interviews by brushing up on your knowledge of Consumer Duty and regulatory requirements. Be ready to discuss how you've navigated these in past projects, as this will show you're not just a designer but a strategic thinker too.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Senior Service Designer in City of London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in service design, especially within financial services. We want to see how your skills align with the role, so don’t hold back on showcasing your relevant projects!
Showcase Your Portfolio: Your portfolio is your chance to shine! Include examples that demonstrate your journey mapping skills and problem-solving approach. We love seeing how you’ve tackled challenges in the past, so make it visually appealing and easy to navigate.
Be Clear About Your Day Rate: Since this role mentions flexible day rates, be upfront about your expectations in your application. We appreciate transparency, and it helps us find the right fit for both you and the team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the details you need about the role and our company there!
How to prepare for a job interview at Logic Managed Services
✨Know Your Customer Journeys
Make sure you can clearly articulate your understanding of customer journeys, especially in the financial services sector. Prepare to discuss specific examples from your portfolio that showcase how you've mapped and improved these journeys.
✨Showcase Your Analytical Skills
Be ready to demonstrate your ability to balance qualitative and quantitative analysis. Bring examples of how you've used data to inform your design decisions and improve customer experiences, as this will resonate well with the interviewers.
✨Engage Stakeholders Effectively
Prepare to discuss your experience in facilitating collaboration among stakeholders. Think of instances where you've led discussions or workshops that resulted in actionable insights, as this is crucial for the role.
✨Understand Regulatory Standards
Familiarise yourself with Consumer Duty and other relevant regulations in the financial services industry. Be prepared to explain how you've ensured compliance in your previous projects, as this will be a key aspect of the role.