At a Glance
- Tasks: Provide first-line IT support and troubleshoot technical issues for over 3,000 users.
- Company: Join a globally recognised organisation with a collaborative culture.
- Benefits: Competitive contract rate, hybrid working, and excellent training opportunities.
- Other info: Gain hands-on experience in a dynamic global business.
- Why this job: Kick-start your IT career while making a real impact in a supportive environment.
- Qualifications: Experience in IT Helpdesk or relevant qualifications; knowledge of Microsoft 365 is a plus.
The predicted salary is between 40000 - 45000 £ per year.
- IT Helpdesk (1st Line Support) Officer - Contract, £165 per day, Inside IR35
- Bath | Hybrid (2 days in the office)
Looking to kick-start or build your career in IT support?
We're recruiting on behalf of a global client, a world-renowned organisation, for an
IT Helpdesk Officer to join their Global IT Helpdesk team based in Bath.
This is an excellent opportunity to gain hands-on experience supporting over 3,000 users across a global business while developing your technical skills in a collaborative and supportive environment.
What you'll be doing?
As an IT Helpdesk Officer, you'll provide first-line technical support, ensuring colleagues receive a first-class IT service.
You'll take ownership of support tickets, troubleshoot technical issues and work closely with the wider IT team to keep business operations running smoothly.
Key responsibilities
- Provide remote 1st Line IT support to users across the business
- Log, prioritise and resolve helpdesk tickets within agreed SLAs
- Troubleshoot Microsoft 365, software and hardware issues
- Support the day-to-day operation of the Global IT Helpdesk
- Escalate issues where appropriate while maintaining ownership
- Deliver excellent customer service and communicate effectively with users
- Contribute to continuous improvements within the IT Support function
What we're looking for?
We're keen to speak with candidates who have
- Previous IT Helpdesk, Service Desk or 1st Line Support experience (or relevant IT qualifications)
- Knowledge of Microsoft 365, including Outlook, Teams, Word and Excel
- An understanding of Windows environments and software troubleshooting
- Strong communication and customer service skills
- A proactive attitude and genuine enthusiasm for developing an IT career
Desirable
- Active Directory or Exchange Online
- ITIL knowledge
- Share Point and One Drive
- Microsoft 365 Defender
- ERP or HR system exposure
Why join?
- Work for a globally recognised company
- Hybrid working model based in Bath
- Excellent training and career development opportunities
- Collaborative and supportive team environment
- Competitive contract rate
- Opportunity to gain experience supporting a global organisation
If you're passionate about technology, enjoy solving problems and want to build your career within a respected international company, we'd love to hear from you.
Apply today or get in touch for more information.
StudySmarter Expert Advice🤫
We think this is how you could land Information Technology Help Desk in Bristol
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Logic Managed Services values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Logic Managed Services might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Logic Managed Services!
✨Direct Apply to Logic Managed Services
Let's not forget to apply directly through the Logic Managed Services website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Information Technology Help Desk in Bristol
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Logic Managed Services.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Logic Managed Services. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Logic Managed Services
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
