At a Glance
- Tasks: Provide first-line IT support and troubleshoot technical issues for a global team.
- Company: Join a world-renowned organisation with a collaborative culture.
- Benefits: Competitive daily rate, hybrid work model, and excellent training opportunities.
- Other info: Dynamic environment with strong career development potential.
- Why this job: Kick-start your IT career while supporting over 3,000 users globally.
- Qualifications: Experience in IT Helpdesk or relevant qualifications; knowledge of Microsoft 365 is a plus.
The predicted salary is between 40000 - 45000 £ per year.
IT Helpdesk (1st Line Support) Officer - Contract, £165 per day, Inside IR35 Bath | Hybrid (2 days in the office)
Looking to kick-start or build your career in IT support? We're recruiting on behalf of a global client, a world-renowned organisation, for an IT Helpdesk Officer to join their Global IT Helpdesk team based in Bath. This is an excellent opportunity to gain hands-on experience supporting over 3,000 users across a global business while developing your technical skills in a collaborative and supportive environment.
What you'll be doing?
- Provide first-line technical support, ensuring colleagues receive a first-class IT service.
- Take ownership of support tickets, troubleshoot technical issues and work closely with the wider IT team to keep business operations running smoothly.
Key responsibilities
- Provide remote 1st Line IT support to users across the business.
- Log, prioritise and resolve helpdesk tickets within agreed SLAs.
- Troubleshoot Microsoft 365, software and hardware issues.
- Support the day-to-day operation of the Global IT Helpdesk.
- Escalate issues where appropriate while maintaining ownership.
- Deliver excellent customer service and communicate effectively with users.
- Contribute to continuous improvements within the IT Support function.
What we're looking for?
- Previous IT Helpdesk, Service Desk or 1st Line Support experience (or relevant IT qualifications).
- Knowledge of Microsoft 365, including Outlook, Teams, Word and Excel.
- An understanding of Windows environments and software troubleshooting.
- Strong communication and customer service skills.
- A proactive attitude and genuine enthusiasm for developing an IT career.
Desirable
- Active Directory or Exchange Online.
- ITIL knowledge.
- SharePoint and OneDrive.
- Microsoft 365 Defender.
- ERP or HR system exposure.
Why join?
- Work for a globally recognised company.
- Hybrid working model based in Bath.
- Excellent training and career development opportunities.
- Collaborative and supportive team environment.
- Competitive contract rate.
- Opportunity to gain experience supporting a global organisation.
If you're passionate about technology, enjoy solving problems and want to build your career within a respected international company, we'd love to hear from you. Apply today or get in touch for more information.
Locations
IT Help Desk (m/f/d) in Bath, Somerset employer: Logic Managed Services
Join a globally recognised organisation as an IT Helpdesk Officer in Bath, where you'll thrive in a collaborative and supportive team environment. With excellent training and career development opportunities, this role offers you the chance to gain hands-on experience while providing first-class IT support to over 3,000 users. Embrace a hybrid working model that promotes work-life balance and allows you to grow your technical skills in a meaningful way.
StudySmarter Expert Advice🤫
We think this is how you could land IT Help Desk (m/f/d) in Bath, Somerset
✨Join IT Consulting Meetups
Check out local IT consulting meetups or tech conferences in your area. These events are golden opportunities for us to network, meet potential employers, and pick up insider tips about what's happening in the industry. Plus, you might even get a chance to introduce yourself directly to recruiters from companies like Logic Managed Services!
✨Tap Into Online Communities
Get involved in online platforms like LinkedIn groups or dedicated forums for IT consulting. Engaging in discussions and sharing your insights can help us build valuable connections and get noticed by hiring managers. The more active we are in these spaces, the better our chances to land that entry-level gig!
✨Use University Resources
If you're still at uni, don't forget your career services! They often have exclusive job fairs or internship programmes tailored for students in IT consulting. We should definitely take advantage of these opportunities before graduation—it's a great way to get a foot in the door with companies like Logic Managed Services.
✨Showcase Your Skills with Projects
Start building a portfolio of relevant projects or case studies, even if they’re just personal or academic. Showcasing our skills in a tangible way can really impress potential employers. When we apply, let's make sure to highlight these projects in our applications to make us stand out in the crowd!
We think you need these skills to ace IT Help Desk (m/f/d) in Bath, Somerset
Some tips for your application 🫡
Highlight Your Tech Skills:In the IT consulting world, it’s super important to showcase your technical skills. Make sure your CV lists relevant programming languages, tools, or platforms you’re familiar with. If you've done any coursework or certifications related to cloud services or software development, weave those into your application!
Showcase Problem-Solving Abilities:IT consulting is all about solving problems for clients, so make your cover letter pop by including examples of how you've tackled challenges in the past. This could be from school projects, internships, or even personal projects. Let us know how you approached the problem and what the outcome was!
Tailored CV for Entry-Level:For an entry-level position like this, keep your CV concise and focused. Highlight your educational background, relevant projects, and any internships or practical experience. Use bullet points to keep it easy to read, and don't hesitate to include your university or any relevant coursework that shows your potential!
Express Enthusiasm in Your Application:As you're starting in your career, it’s vital to convey your eagerness to learn and grow. In your cover letter, mention why you’re excited about the role at Logic Managed Services and how it aligns with your career aspirations. We love seeing candidates who are genuinely passionate about the field!
How to prepare for a job interview at Logic Managed Services
✨Master the Basics of IT Consulting
Since you're aiming for an entry-level position in IT consulting, make sure you've got a solid grasp of fundamental consulting concepts and frameworks. Brush up on your problem-solving techniques and prepare to discuss how you would approach real-world IT challenges - the interviewers will want to see your analytical thinking in action!
✨Get Comfortable with Tools of the Trade
Familiarise yourself with common tools and software used in IT consulting, like project management software and data analysis tools. Being able to mention your experience (or even a hypothetical example) with these can give you an edge and show that you're prepared to hit the ground running at Logic Managed Services.
✨Show Your Willingness to Learn
As this is an entry-level role, employers like Logic Managed Services will be keen to see your eagerness to grow. Prepare to discuss your learning journey, any certifications you've pursued, or industry-relevant projects you’ve tackled during your studies – it’ll highlight your motivation and potential!
✨Prepare for Scenario-Based Questions
IT consulting interviews often include scenario-based questions to test your problem-solving and critical thinking skills. Think of a couple of past group projects or internships where you faced challenges and how you overcame them. This demonstrates not only your technical prowess but also your teamwork and communication skills.
