At a Glance
- Tasks: Provide 1st Line IT support and resolve technical issues for users.
- Company: Join a leading global consultancy with a supportive IT team.
- Benefits: Gain hands-on experience, hybrid working, and develop your technical skills.
- Other info: Immediate start with excellent opportunities for growth.
- Why this job: Kickstart your IT career and make a real impact in a fast-paced environment.
- Qualifications: Passion for IT and problem-solving skills; previous helpdesk experience is a plus.
The predicted salary is between 45000 - 45000 £ per year.
IT Helpdesk Officer (3-Month Contract) Bath | Hybrid Working | Immediate Start
Looking to kickstart your IT career with a leading global consultancy? We are recruiting for an IT Helpdesk Officer to join a busy Global IT team on an initial 3-month contract based in Bath. This is a fantastic opportunity to gain hands-on experience supporting thousands of users across an international business while developing your technical skills in a collaborative and supportive environment.
The Role
As part of the IT Helpdesk team, you will provide 1st Line technical support, helping to resolve a wide range of IT issues and ensuring users receive an excellent level of service. This is a varied role where you will gain exposure to enterprise technologies and build valuable experience within a fast-paced IT environment.
Key Responsibilities
- Provide 1st Line IT support via phone, email and remote support tools
- Log, prioritise and resolve helpdesk tickets within agreed SLAs
- Troubleshoot Microsoft 365, Windows and software-related issues
- Escalate more complex technical issues where required
- Deliver exceptional customer service to users across the business
- Support the day-to-day operation of the IT Helpdesk
About You
We are looking for someone who is passionate about IT and enjoys solving problems. You will ideally have:
- Previous IT Helpdesk, Service Desk or IT Support experience
Helpdesk Support - 1st Line employer: Logic Managed Services Ltd
Join a leading global consultancy in Bath, where you'll not only kickstart your IT career but also thrive in a hybrid working environment that promotes collaboration and growth. With a strong focus on employee development, you'll gain hands-on experience supporting a diverse user base while enjoying a supportive work culture that values exceptional customer service and technical skill enhancement.
Contact Details:
Logic Managed Services Ltd Recruitment Team
